Second time coming here for my daughter who has been coughing for over a month now. Front desk staff is very friendly so are the nurses. I had a good experience with them. Both times she was seen by PA's so I wasn't too thrilled about that but I guess that's how it works in urgent care locations. They prescribed her medications the first time which didn't help her at all and earlier today the PA prescribed steroids and one other medication. Let's see how those work. It's a really dry cough, that's not going away. read more

Mid-Valley Comprehensive Health Center - Family Practice Near Me - Van Nuys, California

First in person visit today and the staff and facility did not disappoint. We found phone visits at this location always went really well so decided to go in person. My partner was seen by Dr. Nassrouie & Joseph, very kind and efficient. Appointment time was 11:45, arrived a few minutes early and were called in almost immediately. Medication was even submitted immediately. Staff 10/10 cleanliness 10/10. We will continue to make the drive to this location. read more

Family medicine provided lab information to close at 4:15pm on Friday. Reached at 4:02pm and they close at 4pm. 2 lab techs couldn't take us after 2 mins. Told them and showed them the time provided by the same exact hospital. Their answer was to talk to family medicine department as they gave the time. A min of blood drawing could be taken. Told them how far I had to drive to come but didn't mean a thing to them. I wish I could relate a zero for the attitude and customer service. Get your data right before printing as people relay for accuracy. read more

Took my wife into urgent care for a persistent cough lasting well over a month. I used to scoff at people who used Dr. Google, but I found much better information online after a fruitless and frustrating visit with a real doctor at urgent care. First, persistent cough following an illness does not take a Doogie Howser level of genius to diagnose. I didn't look up her symptoms prior to my visit, because what do I know? Why couldn't the doctor have: - Correctly diagnosed, or identified a preliminary diagnosis pending further symptoms? - Based on the most likely diagnosis, suggested 4-5 interventions to treat the illness, most of which were OTC or lifestyle-related? - Communicated to us when to become concerned" as in, "if you start feeling short of breath...." Instead my wife was shamed for not wearing a mask in public (TWICE!), we did not get the requested flu test, and left with less to work with than we did when we arrived. This is why people are encouraged to advocate for themselves and to research their own illnesses. I get it now. I'm one of you now. If I break my arm, I'm not going to research how to set my own bones, however, most people will have better health outcomes by ignoring these ignorant and compassionless generalists, and figuring it out for themselves. read more

I rarely leave negative reviews, but my recent experience here was deeply disappointing and frankly concerning. I contacted this office seeking help with a painful, time-sensitive medical issue and made it clear that I would be leaving town in over a week. Despite this, I was met with complete indifference. No effort was made to explore appointment options, escalate the issue, offer alternatives, or even communicate with basic empathy. What was most upsetting was not being told "we're fully booked," but rather the lack of any attempt to help at all. The nurse I spoke with named Gladys seemed uninterested in problem-solving and offered no guidance, no follow-up, and no sense that patient care was a priority. I could feel her eyes roll from the other line even though I kept pleading for some sort of resolution. Healthcare is not just about availability -- it's about how patients are treated when they are in pain and asking for help. This office failed in that regard. I've never been so brushed over by a medical provider like this. If you're someone who expects compassion, advocacy, or even minimal effort when dealing with a sensitive issue, I would think carefully before choosing this practice. I hope the practice reaches out to address this, as no patient should feel dismissed when seeking medical care. read more

Honestly. I'm at a loss. I need my birth control renewed that they've been prescribing me for years. It's a specific one that helps my body with low levels of estrogen. They won't give it to me without seeing my primary care doctor, but "there's no appointments available, we'll call you when there's availability" (I've been due for a Paps for almost two years) but it's been a year of me calling them with the same response and no call back. So I'm going to planned parenthood who confirmed that I don't need to see my primary care doctor or my gynecologist for them to prescribe me my birth control. Don't bother with this place. A bunch of clowns blocking you from seeing a doctor. Doctors are nice and facility is great when you can actually get in. It's just blocked by a bunch of clowns blocking lying and giving you the run around. The place is a liability. Protect yourself and go somewhere else. If you do go here advocate like hell for yourself. Especially if you are a woman or a person of color read more

I just switched health insurance 6 months ago and got established with a new PCP. And it has really shown me how criminally awful the program being run here is. This clinic would refuse to prescribe me refills I had been prescribed for years by doctors here, unless I made an appointment "to talk about it." Then I'd have to wait weeks for the appointment just to get a refill on a basic medication I needed to manage documented medical conditions. Why do I need to repeatedly "talk about" a medication I have been prescribed for years? This is all just so the clinic can bill my insurance for appointments and it severely harmed my health and well-being. I just asked my new PCP last night over patient portal message, for prescriptions for two medications I ran out of, I had forgotten to even mention the conditions or drugs at my in-take. Miraculously, I not only got a response to my message before noon the next day, the medications had already been called in to my pharmacy!! This is what appropriate medical care looks like, not making basic healthcare a full-time job *for the patient*. At MVCHC I often had to wait days to even get a response from a nurse saying a doctor would eventually get to my message, and then I'd be told that for literally any request, I had to make an appointment. Often I had to repeatedly message to get a response. And never from the same person. Doctors at Mid-Valley also wasted 8 months while I suffered chronic knee pain, refusing to send me for an MRI. Then when the MRI showed findings and I'd had pain for almost a year, my request to be referred to an orthopedist was refused. I was not even allowed to talk to a person who actually specializes in knee issues after nearly A YEAR of waiting and failing conservative treatment, plus findings on an MRI that might warrant a surgery. read more

Great Urgent Care, they offer in person or phone visits. You can also make an appointment for much faster care. The doctors have the ability to refer you to any specialist if needed. They offer phone appointments for medication refills which is very convenient especially if you are not feeling well. read more

Dr Arakelyan and the medical team including Ani thee clinic supervisor have been and continue they're amazing care . Ani took care of an urgent matter during my pregnancy while Dr. Arakelyan made sure i felt safe and taken care of. thank you Comprehensive Community Health Center and team read more

They answer and hang up on you keep you on hold for a long time . The front desk is rude and unprofessional. They need to find a new job if they dislike it that much. Worst experience e read more

Vary vary vary bad place, very rude call center. They cancelled my appointment without telling me. Very disappointing. 0 star is even a lot for this place read more

This place .. 12:15pm I walk-in Every single time it doesn't fail.. I wish my primary wasn't here and it didn't take forever to get a whole mother doctor .. Wether you have an appointment or walk in (URGENT CARE) You will be here for at least 2 -3 hours before they see you and that's just to ask question to a patient .. But get this I jus got asked by a doctor.. "are you still waiting".. then the nurse comes to me and explains to me as he sits down very comfortably and crosses his legs and states that I have to go out to the tent for a Covid test before being seen .. fast forward I go take the Covid test .. they tell me to come back in the building 45 min later same doctor asks me. If I'm still waiting to be seen then 10 min later comes out to ask my name ... I'm still waiting... Been 2- 3 hours all together and still have not been checked Still waiting So finally got called in .. A new nurse ask a different nurse where I was instead of call for my name .. the doctor then points he has been sitting right their .. Nobody know where I'm at yet they send you everywhere . Ooh yeah remember the crossing leg nurse .. his name is Andrew .. def acted like any of the patients were important .. a real "can't wait to go home attitude" At least I'm finally in a room .. but waiting still Now being seen by a doctor who doesn't know if I have Covid or not ... yet I jus took a test a rapid test at the hospital read more

Mid-Valley Comprehensive Health Center - No one here - Family Practice Near Me - Van Nuys, California

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They lost documentation of mine, creating stress when trying to get certain things done. Front staff talk, gossip, and ignore you while you're in line. This once resulted in Me being "late" to which they have refused to see Me, due to them ignoring Me and allowing another patient to cut Me in line, while I was standing there to check in. For months I was trying to set an appointment with doctor, only to have the appointment moved to a phone conversation with random others on the team, making Me have to re-explain the same issue over 7 times with no help or resolution; until I made 4 complaints which were all ignored for some time. The issue I had went on for years; most of which I was being blocked from seeing My actual doctor. My doctor was transferred to a different hospital and no one told Me. Instead I was out in a room with a random student and his overseer, who raised his voice at Me and was disrespectful. When I asked why I wasn't notified about My doctor he just went, "If you want to make a complaint, go upstairs." Have had a doctor attempt to gaslight Me and refuse to listen to the actual problem of what I was dealing with. She then prescribed Me a medication that had nothing to do with My issue. I asked her how it would help and her response was "It won't, but it will get things moving." The motioned to the bowel area. I was not there for constipation at all. I demanded to a specialist, like I had been for years, since no one here was able to help Me. I was told no. I had to demand that this doctor put on My medical record that she was refusing to help Me. Next thing I know-- I'm referred to the specialist. WOW. The specialist was able to diagnose the problem, I had been suffering from for 3 years, in less than 30 minutes and actually offer Me resolution. I had a doctor accuse Me of lying and sarcastically did finger quotations when repeating a health issue I had told her. One of the patient-relations operators argued with Me for over 5min when I was calling to get the number for the social workers to set up therapy. She kept saying, "This isn't a mEnTaL hEaLtH facility" in a demeaning, condescending, ableist way. Then after being disgusting for far too long, eventually gave Me the number that does exist for therapist referrals. When I called again for My referral to be sent again, they said there was no documentation of Me ever speaking to anyone before; which is insane. I had in fact spoken to someone and been referred to a therapist, but had to revive the referral to be seen. I've had to speak to 3 people since; and now am being told to call back again. This facility is filled with unorganized, disrespectful, uncaring people. read more

This place is a joke. Getting appointments is a few months away, so if you have back pain and you need the doctor to check, just wait 4 months and he will see you, can't get an earlier appointment, it's the protocol of this place. Very poor appointment scheduling system. read more

This place is horrible to go to when u need "urgent care" my daughter was throwing up and dizzy, fever too high temperature is 102 but all they care is what medi-cal we have. They're not supposed to refused on someone that needed help, that's againts medical code (if I'm not mistaken) we can figure out later what health insurance we have. The receptionist are not compassionate enough to be working in that field. She talked like AI read more

HORRIBLE EXPERIENCE!!!!!!!!!! I recently visited the urgent care without an appointment. I wasn't able to even to walk my body was extremely weak. Unfortunately, my experience was extremely poor. The woman at the fourth window was unprofessional, rude, and had a terrible attitude. I was asked to provide personal information in front of other patients, despite offering my license for verification. The waiting area was nearly empty, yet I was told to expect a wait of almost two hours. As someone who has visited urgent care before, I know that the typical wait time is around 20-30 minutes, especially when a patient is visibly unwell. I was experiencing nausea, fever, body shakes, cold, diarrhea, vomiting.. yet, l wasn't prioritized!!! And l see the urgent care is empty!!!! I left without seeing a doctor. I strongly suggest replacing the staff member with someone who is educated, compassionate, and respectful. Horrible experience. read more

Surprised at how great my appointment was. Such sweet nurses and the drs are really attentive.

Came here for a little women's care and didn't Like It at first I was so nervous but after the receptionist desk and going through 3 different floors and waiting an Extra hour to see all. The kind nurses and doctors it wasn't so horrible! They definitely helped me an d reassured me everything would be fine and it was more than so. This place was super clean and well air conditioned. Definitely within covid guidelines. read more

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I've been coming here for years and these people are all amazing. Not sure what the negative reviews are all about really. They do their best to accommodate you and properly treat you. read more

The doctors don't do there jobs and nurses are incompetent, so sad I went with ear infections they couldn't help. Came home and fixed it my self as the hospital made it worse. read more

Their appointments system is almost nonexistent, if you have an appointment expect to wait a minimum of 30 minutes until your appointment actually starts. I don't understand why they do this, just make the appointments later!! I don't understand why it's so difficult for the stuff to honor appointments if this is the case every single time even when it's not busy at. I don't feel like I have actually ever been helped properly here. Avoid if you can, Providence is exponentially better this place is a gutter read more

I just finished with my first appointment here (4th floor). I was very hesitant and scared because of the reviews and I've had bad experiences with how health facilities treat medi-cal patients. From the appointment phone line to the receptionist, nurse, and doctor on 4th floor, to the 3rd floor department, and even pharmacy I had a pleasant experience! Everyone was kind, helpful, and patient when I had questions. The female doctor I had was attentive and prompt--I felt like I was really being heard. I got there 20 minutes before my appointment and was seen 10 minutes later (still before my appointment time). The 3rd floor (blood work) was getting everyone in and out in a very swift manner. I hope my follow up appointment experience will be just as good. read more

The people who are usually complaining are probably the people with the most problems. These folks who work here have been nothing but nice to me so I don't know why people are complaining. These are County facilities so you already know what's going to happen. Take a seat and wait for your turn! I took a picture of an injury (not serious) and sent it to the nurse on my portal and asked should I come in and they called me the same day and said yes. Urgent care did its job and I'm good whit that. read more

I personally had a good experience with my first appointment last week. Everything was easy and I was seen by the doctor and the lab quickly (within 10 mins or less). My doctor explained everything to me thoroughly and was extremely kind. : ) read more

Oh my gosh, I have never in my life experienced such rudeness, unprofessionalism and incompetence from Stephanie Roe, NP and the "Charge" nurse Stephanie on the 3rd floor, unbelievable. Not only was I sent to ER because Ms Roe took an inaccurate blood test that cost me my day being at ER for 8 hours, she continued to provide inaccurate information on a telehealth call where she hung up on me! The so-called charge nurse had the nerve to disrespect me on the phone when I called requesting the supervisor's name. Fortunately for me the calls are recorded and will be heard by upper management and government health entities. Other staff reps were fine, but those two Stephanie's should not be in the medical industry period. Done with this place. read more

Urgent care : I'm still here. Appointment was set by front desk for 37 minutes from my arrival. The doctor didn't come into the room until over an hour and a half later. Dr. Hernandez just came back from lunch and he should have hopefully had great bedside manner which he did not. After falling in a hole on concrete, I am already in a lot of pain, and Dr. Hernandez just snatched my leg and was being very rude. I had to ask him not to touch me and to inform him that I would need another doctor. Still here waiting. read more

First of shout out to Registered nurse Leander Abundo if I could I'd give more than 5 stars Had a great experience in the urgent care department, I went in for washout of impacted earwax, although I felt a bit embarrassed, the RN Leander Abundo was super cool and made me feel very relaxed about everything. He was very careful and very confident on what he was doing which made me feel at ease. Hands down I had an amazing experience on had my issue taken care of by him. I'd like to thank him for being over the top great and above n beyond. Seriously changed my life right now I feel like I have super hearing. Thank you Mr Leander Abundo (RN) read more

The clinic is new but already dirty. THE NURSING SUPERVISOR TOTALLYbogarted my intake. Both he and the other staff were complaining the mouse was not working right. Geee I wonder why? MAYBE THE DIRT WAS THE PROBLEM? If you are unfortunate and have to use medi cal your healthy life is doomed. You can be sure you will receive the bare minimum with zero continuity of care. take pictures of your affliction and keep your own vitals so you can explain OVER ANDOVER AND OVER AND OVER AND OVER again your concerns. So disappointed. You can have a beautiful facility however in the end it's the care you receive in a clean environment that's important. Btw. I went over to sink when I was waiting. Put some soap on a paper towel and LOOK the dirt is gone. Iccccky and as a patient you better look after your own health even if that means you clean up the skank before you are seen read more

Mid-Valley Comprehensive Health Center - Family Practice Near Me - Van Nuys, California

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The handicap parking is horrible. They put electric car chargers right where the handicap should be. Electric car chargers should be put in the back of the parking garage. Otherwise staff is really nice. read more

Terrible place! My father has been waiting 2 months for a visit with his PCP and nothing. He has been out of his medications and was also seen in the ER needing an urgent referral for a procedure he needs done and again has to be requested by nonetheless his PCP. Very disappointing. read more

We are very happy with the staff and experience we received today. Love the idea of setting up the reservation to be seen. We didn't wait very long read more

Rude and unprofessional. Tried to make an appointment received nothing but attitude. Huge red flag for me so I decided to end the phone call. Good luck to anyone who went here. If the people answering calls is any indication to how the rest of the services will go I recommend going somewhere else. read more

Knowing this place isn't worth the time and energy I came back on an emergency visit on an urgent matter. I've had my past experiences with this place and why bother returning but I needed urgent care so I decided to show up. I came the day before and was turned away and the next day I scheduled an appointment to visit later in the evening at 6:30. Upon arrival the clerk on her phone as they always are has her back to the urgent care line scrolling away and had to get in front of her to catch her attention. Once she checked me in they called me and stated that due to my "health symptoms" I needed to wait outside in a tent. After waiting for nearly a half and hour a nurse practitioner Mark and an assistant come out and right off the bat Mark starts detailing that all procedures have to be done tomorrow as blood work is closed for the day and my necessities need to be dropped off the next day. I was furious. How is it possible for the county to let this location run operations? It's ridiculous the level of disrespect this place has towards patients. Do not come here at all locals please stay away! I've reported this location and another DR in the past but it's all wishy washy with the county they protect these people and this location to continue running terrible service. Mark even got smart with me when I questioned his way of practice when I told them they clearly didn't want to work and laughed it off with his assistant and said "Matt do we like working?" and then tried to cut me off. Terrible people everyone if you come here you know you've experienced mistreat and malpractice please call the county and report this location. I was given a bag for my procedures and sent on my way and I can guarantee you if I do decide to show up and drop off this bag they'll look at it and ask who gave it to me. I'm so tired of the malpractice I just want to be treated fairly! read more

Mid-Valley Comprehensive Health Center - Family Practice Near Me - Van Nuys, California

worst place to go for medical booking is so over booked they tell you to call at 8 am sharp but wait !!! theres a trick to it longest wait time then they blame it on you for not calling in earlier are you serious??? my mom is diabetic + blood pressure problems ! i don't even know why la care would recommend this type of low class medical institution for my mother ill be reporting to medical care as soon as possible very inconvenient and putting patients in a health risk ! read more

Mid-Valley Comprehensive Health Center - Called in at 8:01 and was on the phone 23 MINUTESSSSSS!!!! - Family Practice Near Me - Van Nuys, California

This place is a joke! I went there, to URGENT CARE, and was told I needed an appt! What kind of bullshit is that, that you need an appt for urgent care?! That's like the exact purpose of urgent care!! And btw, after I was turned away to find an emergency room, I was diagnosed with 3 fractured ribs, and pneumothorax. Thanks for nothing assholes. read more

You can find a way to go somewhere else, do it! If you want to talk to the same doctor twice is IMPOSSIBLE!!! So basically you have to repeat your whole medical record every time you have an appointment at the clinic. Lot of time to the trash with them. Everything that you said they don't even put it in the system! Horrible service. read more

It was my first time going to this clinic for an ultrasound, I walked in and the lady at the front was so amazingly nice and helpful. I was already impressed.... but then the security guards changed everything for me . There was an older lady in front of me who CLEARLY only spoke Spanish , she was pressing the button for the elevator when the female security (a female and male security guard both African American were working at this time ) told the lady that the elevator was coming and she can stop pressing the button obviously in a rude tone. The older lady didn't understand and goes back to the nicer lady in the front giving the masks and asks her if it works , and as I kept walking the male security told the female " another one huh" . And they're so lucky I'm pregnant and know better than to start any drama with a security guard but it was so rude and obviously if I said anything they both already had an ugly ass attitude being either racist or just talking crap about patients as they walk in to somewhere they're not familiar with . That patient was an older lady and only spoke one language of you don't have any thing nice to say, then don't say anything at all. These security guards should NOT be working somewhere where people need medical attention and need sympathy rather than these smart remarks and sarcasm being told behind their backs . As far as my appointment, it was great ! I absolutely loved the technician and my experience. But they should consider moving some people out cause what a turn off ! read more

Disturbingly bad medical service. I have been lucky enough to experience excellent medical service throughout my life. Now that I have been to Mid-Valley, I have a new appreciation for the quality of my previous doctors. With very little money, and the need to have my scripts renewed, and to get a shot of cortisone for extremely painful tendonitis, I went here due to the low cost, and advice of the person scheduling appointments. Six weeks later, I was finally able to see a doctor, who argued with me about my scripts (which I have been taking for over ten years, prescribed by doctors who had been attending to me much longer, and whom I trust with my life, literally), and did nothing about my immobile, extremely painful shoulder, saying I would need to book a follow up appointment, at which time, she'd asses my progress. From there it just got worse. They send the wrong script to the pharmacy, and the pharmacy couldn't get through to the facility for refills. read more

I used to be a patient here a while ago. Its a bad clinic. It's hard to get someone on the phone to make appointments. You literally waste spending 1 + hour there. The doctor Mun Chin is very disappointing. She is very old and needs to retire. Doesn't care to understand what her patients are trying to get help in. I told her that my back had been hurting for a long time. Her answer was..."it's in your mind, do meditation. I get pain here and there too, and I apply heat patches". What a pathetic doctor! Would never recommend anyone here. read more

My mother came here for years. Never saw the same doctor. She always complained about a heaviness in her uterus and her concerns were always disregarded. This went on for years! She was away one month for vacation in Mexico when she had a medical emergency and was seen there. THEY FOUND A TUMOR THE SIZE OF A CANTALOUPE IN HER UTERUS! They had to operate immediately. Luckily it was benign. This place should be sued for medical negligence! Keep in mind these are the same self righteous "Heroes" that keep us "safe" and demand wage raises. For all those reading, advocate for yourself. If your concerns are being disregarded ask that you get some type of documentation for your visit where it states what concerns you had and where there was no action taken. And to the medical staff DO BETTER! read more