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    Midas

    3.1 (126 reviews)
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    Services - Midas

    Auto brake repair

    Auto engine repair

    Midas Photos

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    Recommended Reviews - Midas

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    Reviews With Photos

    Today's visit for check up
    Zoe Z.

    I have been coming here for the past two years for almost all my repair/check up needs. They are very responsive and reliable. Never force any parts or service on me. Had a minor leak this week. They did the check up quickly and told me it's something that the car can regulate by itself and not an issue. Nothing needs to be done and zero money spent. For someone like me who knows nothing about car, I feel I can trust them every time I bring my car here.

    Fita N.

    I was once a secret shopper at this establishment and I gave them great reviews then and I'm giving them a great review now. They are less then 10min from home so they are conveniently located. Normally when I pass by they aren't really busy so I like that I wouldn't be waiting half a day to get my car back. I had looked them up online to check for business hours and saw that I would need to set an appt prior to coming in. I set an appt for Mon at 3p and got done with errands early so I headed over, an hour early, hopeing that they take me in, which they did!! Yay! Went to get an oil change and I was in and out in about 20min. Price was reasonable. Overall, I'll be a return customer for future auto services.

    Invoice after they replaced the bad strut they installed and refunded me a second shop's fee to assess their poor quality work.

    I came to Midas for an oil change for a Honda CRV. Similar to Jennifer A.'s review, they would not honor the coupon amount which was for regular oil, but stated Honda required full synthetic oil. I got the oil change and they recommended new struts, new tires, and a wheel alignment. I thought they were trying to sell more service and declined, but at home I could see that at least one strut was leaking. I took it in and had one pair replaced on 1/14/2025 and the second pair and control arm replaced on Friday, 3/14/2025. At that point all four struts and a However, it was IMMEDIATELY clear right as I pulled into traffic that something was wrong with the suspension. There was a severe rattle and vibration from the left rear of the vehicle after going over even the slightest bump. I made my way back to the shop. The service writer (Javin M.) was gone, but the mechanic and assistant were still there. The mechanic put my CRV back up on the rack to show that he had replaced the struts. He stated that he had heard the rattle and told "the boss" (evidently the service writer), but the service writer made no mention of this to me verbally or in writing when he handed me back my key. The mechanic said it was so bad he thought the new strut had failed, so he replaced it with a second new one, and claimed it had no effect. He said he didn't know what was causing the problem. I took the vehicle to a second repair shop on 3/19/2025 and they told me within an hour that the new left rear strut was no good. I took the car and the second shop's receipt to Midas, told the service writer (Brant T.) that they installed a bad strut on my vehicle and either didn't recognize it or didn't tell me, and asked them to fix it at no extra cost and to reimburse me for the second repair shop's assessment. He did not argue with any of that but did not admit at any time that they made any mistake. But he asked me to sign a form that specifically said that I authorized them to charge me for extra work and parts if they were not able to contact me. I said I wouldn't sign that and he said (I QUOTE) "you can sign it or you can have a good day". I thought that was a pretty rude position for a suspension shop that failed to do basic suspension work to take and I was about ready to walk away and file a claim in small claims court. Then he stated verbally that he would call me before doing anything that would require any additional charge. I asked why did he need me to sign that form, and he claimed it was a required state form. Nowhere on the form were there any markings indicating it was a state of Hawaii form. I handwrote a note that the shop would contact me before proceeding if any additional charges were required and he either didn't notice or didn't complain. I've tried to find evidence that this form is required online at home and I can't find anything from the state of Hawaii about it. I do see this information (https://cca.hawaii.gov/rico/the-regulated-industries/motor-vehicle-repairs/) from the state of Hawaii saying "Hawaii law requires licensed repair dealers and mechanics provide a written estimate before starting any work." That's about the opposite of what their form is claiming. I am not convinced at all that it's actually a required form from the state and I would love for them to prove me wrong. A couple hours later I had a message saying my vehicle was ready. Brant T. was still at the counter and apologized for the form but not for failing to do the correct maintenance correctly or wasting my time with extra trips. My vehicle operated correctly afterward, and he didn't charge me anything additional and reimbursed me for the second repair shop's assessment. Maybe they knew it wasn't fixed and meant to tell me that, but accidentally gave me my keys back and charged me $1,934.98 for a new pair of struts and a sway bar link and sent me on my way anyway? Maybe they didn't test drive it after attempting to repair it? Maybe they did test drive it and were too incompetent to notice that the suspension was not operating correctly at all? Or ... maybe they knew they installed a bad part and hoped I wouldn't argue about it? I guess only Midas Beretania knows what happened here. I wish you could give zero or negative stars. I would STRONGLY advise that you avoid this shop. It seems in my case that they either made a grossly negligent mistake or were outright dishonest.

    Midas Hawaii Sign!!
    Dean C.

    Worst customer service !! Period!! I can in today for a safety check and the lady said it will take 45 min. Now it will take up to 2 hours because they said i would need a new tire because they said my tire was bald which it wasn't. These people find any excuse to charge a person something that people don't need. Yes I am changing my tires soon because I did ordered 4 new tires now!! Now I can't change them because I just spent more damn money that I didn't need to spend in the first place.

    Marc C.

    Beware! Get a second opinion & quote before coming here. These guys will rip you off esp if they think ypu don't know anything about cars. Brought in my Jeep Renegade because it was making grinding noises. They basically said I have to replace almost everyththing on front & rear axle. Quote was 2,200$ not includung tax. I Immediately drive to Lex Broadies after & got diagnosed there. They said it just the front breaks, Rotators & calipers & was less than half the quote of Midas. These guys will rip you off, treat you like your ignorant & push repairs thst are not necessesary. Do not trust this business!

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    2 years ago

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    Photo of Rebecca T.
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    12 days ago

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    9 months ago

    I take all my car here for all my maintenance needs. Tires, brakes, battery and oil changes.

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    10 months ago

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    1 year ago

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    3 years ago

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    9 months ago

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    4 years ago

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    1 year ago

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    2 years ago

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    5 years ago

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    Thank you for your awesome rating, Jozlyn!

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    6 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    6 years ago

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    5 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    9 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    7 years ago

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    5 years ago

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    4 years ago

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    2 years ago

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    5 years ago

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    3 years ago

    Great customer service and the recommendation was honest and fair. Also, the location on Beretania is very convenient.

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    2 years ago

    safety check done here and the staff was super helpful! great service, easy to make appointment, super quick! highly recommend this place!

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    So kind of you to share your experience Jane B., thank you!

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    Page 1 of 4

    Ask the Community - Midas

    Do you do muffler repair on Ford E-450 Passenger Bus?

    The Pearl City one might be able to. Try giving that shop a call.

    View All 2 Questions

    Review Highlights - Midas

    I really liked coming to this Midas--my car got serviced super quick!

    Mentioned in 5 reviews

    Read more highlights

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    After what I encountered at the N. King St location, I decided to give this location a try since…read moreit's down the road from my workplace. I checked in @ 7:58 AM & left @ 8:37 assisted by Casey the General Manager. There were two cars ahead of me. I went in to get an oil change and tires rotated. I noticed Casey had one staff working in the garage. While sitting in the lounge, Casey informed me that my tires didn't need to be rotated, but showed me how dirty my filter was and offered to changed it. I approved it. Before I was charged she asked if I had a coupon and if I needed a receipt. I was honest with her that I forgot about the coupon (I had this printed & ready when I visited the N. King - I remembered I left it in my work bag). I didn't need the receipt because of how happy she was nice and helpful with me. I WAS WRONG! After I drove off from this location, I went home to Kalihi, visited Target Salt Lake, then Kapolei's Wet n Wild. As I left Kapolei's Wet n Wild, I see multiple lights & warnings on my Dashboard (SEE PHOTO). I heard a weird noise, so I restarted my car. The lights & warnings continued to stay on & as soon as I get onto the Freeway, my car started jerking. I immediately pullover to the side & shut off my car. I began sobbing because I could've risked my SON'S LIFE. Luckily, he did not see me crying because he was taking his nap. I felt like a panic attack coming onto me so I called this location several times. Sadly, it was difficult to get through to them. I drive a preowned 2024 Toyota Limited Rav4. My family relies on me and I cannot imagine losing this car. THIS WILL BE EMAILED AGAIN TO guest.relations@jiffyworld.com + customerservice@jiffylube.com. If this won't be addressed, I AM FORCED TO REACH OUT TO A LAWYER.

    There service is great always taken care of what was needed like oil change and others.Service is…read morefast

    Neue Auto

    Neue Auto

    (264 reviews)

    Went in to get my car checked as my carpets are always wet during storms. I've gone back to the…read moredealership a few times to get this fixed and all they told me was the drain was clogged by debris. They kept telling me the same thing every time I took it in. Nick assisted me and looked at the car first. He communicated his suspicions on what the issue might be. After I left the shop, he called me within 15 mins to let me know that he figured it out. Suggested to check the warranty first as well as provided solutions. He also suggested mold remediation due to the smell and for safety Will continue to come back as these people are so honest and trustworthy.

    I'd like to start off by mentioning the great things I experienced. The team working on my truck…read morewas extremely knowledgeable and patient throughout the process. My partner received pictures and updates along the way, and I truly appreciated the communication, especially since they had my truck overnight. One challenge was how narrow the entrance is when pulling in, but thankfully that wasn't too much of an issue during drop-off. My experience ended up being 4 stars because I paid $704 for diagnostics and a transmission fluid service, only to be told that the transmission issues would likely continue over time. The recommendation given was that replacing the vehicle might be a better option if we didn't want to continue investing money into the truck. Afterward, I reached back out to ask for a quote on either rebuilding or replacing the transmission so I could better understand my options. Unfortunately, I've waited quite a while without receiving a response. At this point, even after spending the money on the diagnostics and service, the truck is still undrivable and sitting in a parking lot while I continue paying for a rental car. I completely understand that transmission work can be complicated, and I am grateful they were able to inspect my truck since I don't know much about transmissions myself. When I first brought the truck in, I also mentioned an issue with my taillight. I was initially told it would be added to the diagnostics at the end, but it was never looked at. I was later informed that I would need to pay an additional $185 just to diagnose the taillight issue. At that point, I decided to simply pick up the truck. The communication was excellent from start to finish while the vehicle was actively being worked on, but as a returning customer, I do feel disappointed that I haven't received any follow-up regarding the transmission quote. I'm hoping someone from the team can reach back out soon so I can better understand what my next steps and costs may be.

    Oil Changers

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    (180 reviews)

    The best customer service ever! I always go for my oil changes there, couple of weeks ago, I went…read moreto the Wahiawa location and the young lady who helped me, was absolutely amazing! She went above and beyond to make my oil change fast, checked my whole car out for any issues, filled up my tire pressure without me asking! She was the best! All the staff there are really accommodating and nice! If you're looking for affordable, quick drive through oil change experience where you don't even have to step out if your car, this is the place I highly recommend! I've been to the other locations on the island and had a very pleasant experience every time!

    Bruh. Hahaha. ::crying emoji::…read more I went to a kiosk to renew my registration and it wouldn't let me. Wtf? Then I realized my safety inspection had expired. THREE MONTHS AGO. NOOOOOOO! And it was the first of the month so everyone and their mama was at Oil Changers needing a new inspection at 8am. Look. I waited in that line for 3 hours! But I was in my car and just watched videos. Totally my fault. If you come during the middle of the month, I feel like you'd be fine. Don't go first thing in the morning to "beat the crowd" because you ain't beating these guys. I was there at 8am and the line was already to the road. Then someone pulled up behind me so I was stuck. Fml! Not their fault. They have one inspector and one bay dedicated to that inspection. It took about 25mins per car. And yes because my d*mb*ss let my safety inspection expire, I had to wait 3 hours to get the safety inspection, go to the actual dmv to pay in person, then go back to oil changers to get the safety inspection sticker. That process didn't change. And when I came back in the afternoon, there wasn't much of a line, and since I just needed the sticker, the guy just updated his computer and put in on real quick. I don't know if there are quicker places on the island. I'm not that cool. But just don't go on the first or last of the month and you should be good. No appointment necessary just show up, and bring a snack.

    Midas

    Midas

    (18 reviews)

    Don't believe the reviews. Go somewhere else…read more I called ahead and scheduled an oil change and safety check. I spoke to Archie on the phone and told him that I wanted to use their current promo coupon for an $89.99 oil change. He said no problem. However, when I arrived for my appointment, Archie said that the coupon was actually only good for $10 off, which brought the total amount to about $110 ($10 being taxes and fees). That's $10 more than advertised. Not a huge deal, but a little annoying. I tried to argue that the price/coupon didn't make sense or add up, but got nowhere. Although it didn't sit right with me that Archie kept gaslighting me about the coupon, I agreed to proceed at the higher price because I had taken time off from work, already driven down for the appointment, and it was only a $10 difference. Before handing over my keys, I noticed that the safety check wasn't listed in the paperwork and pointed this out to Archie. He responded that the safety service wasn't listed in the appointment notes. I asked if they could still do the safety anyway, and that's when things turned really weird - he said "respectfully, I'm going to decline servicing your vehicle altogether." When I asked why, he said "I don't want you to have a bad experience." Well, I had a bad experience so I guess that failed. I've never had any business refuse service before, especially after misleading me about the price and messing up my confirmed appointment. I went to another shop in town and had no issues. In summary: only come here if you want bad service, false promises, and a waste of time.

    Great service! They have the latest machine to do your alignment. Rotated tires, new suspension…read more Vehicle is running smoothly still.

    Midas - autorepair - Updated August 2026

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