So just to set the record straight for those reading your reviews - there was an old gate installed…read morenot the new in box gate you installed. You didn't fix a gate you had to remove an old one and install a new one. Nothing in your response changes the fact that we had to call you back TWICE. I've spent over a quarter million upgrading this house and have used dozens of contractors and never left a bad review until my experience with you. My opinion of your service and expertise remains unchanged.

I contacted Kyle & Katie for a job to pull 4 bushes out at last minute, cause my other guy that was…read moresupposed to show up wasn't responding. They did a job well done and deserve great recognition for being hard working and on task and prepared. They are reasonably priced for the work that they do. They are great people as well!

I feel it necessary to follow up on my 1 star rating 13 days ago as little has transpired to change…read moremy rating. I was very appreciative of Mike M. (Owner) to reply to my post & I did exactly as he suggested. I responded to the e-mail address he provided copying the General Manager and asking he be provided a copy as well. I outlined the 9 times I contacted Stronghold since April 1,2024 asking for a quote & appointment to repair my floor. I even provided my contact info and my Stronghold identifier SR-CSR-374 so they can locate my service request. Now 12 days later since my last request, still no response. I was really hopeful I would hear from somebody. I guess I was right, business is just too good; they either don't have time or don't care to address repairs. I'm truly disappointed as I've recommended them on numerous occasions, handing out their business cards to several prospective customers.

I seen all the wonderful reviews on Stronghold floors and also some of their great work. So I had a…read moregentleman come out to give me a quote( Steve) to get my garage floor and apron wall done. He actually gave a pretty reasonable quote with out apron wall. My issue is he told me that they don't really do apron walls and he discouraged me against them. My apron walls were pretty standard at about 8 incs. So I decided to call a competitor for a quote with the stem wall included and i mentioned to him that i've got a quotes and the company said they wouldn't do them. He assured me that they would do them and asked if the company was stronghold? The competitor said he had two other clients that went with his company because stronghold refused to do the apron walls. Just seems to me that a company that is so well established would offer this service, and want to please the customer. I also think it is worth wild to note that 3 possible clients will go with competitors because Steve doesn't want to do the apron walls, doesn't seem like it worth loosing business over. I also gave Steve a call back to ask about including the apron walls. Part of me wanted to give him a chance before i wrote this review. I asked if i prep them would they do them and he said he would have to add square footage on the job, but again tried to talk me out of it and told me other businesses would do it for me with out any problems. I said i will take my business to another company and he said fine. Sounds to me like he didn't care about my business or the companies reputation. My suggestion is to go with a company that will give you the service that they offer and you want to pay for, and not what STEVE wants.

Have used Central Penn for both preventative maintenance and plumbing repairs, and they are very…read moreprofessional and note pricing up front. Based on previous experience and calling around to other plumbers, I believe their preventative maintenance is reasonably priced ($125 for 'spring maintenance'). For repairs, they charge a 'trip fee' ($65 at the time of this writing) just to come to diagnose the problem, which again, is about in line with industry standards (some plumbing companies I called were a little cheaper while others were more expensive), though I did find one area plumbing company that will waive their trip fee if they do the repair (David Long in New Cumberland). To me, that's the most reasonable policy. We recently had Central Penn come out to the house due to an issue with our shower plumbing. The handle to turn the water on/off became impossible to turn in one direction. The issue was diagnosed as a bad cartridge, and the technician had the correct part to fix it, which he did in about 15 minutes. At the same time, we had him check our kitchen faucet, which had also had some leaking. This got a little more complicated because of a 'nut' that wouldn't release (no fault of Central Penn), and the technician had to call the manufacturer for instructions because the faucet was under warranty. Acting upon those instructions, we had to wait a day or so for a part to come in, and the initial attempt to make the repair failed (as the technician had suspected it might), so the tech called Moen again to get a different part. Unfortunately, at this point, the kitchen faucet was no longer useable. To make a long story short, due to a large party we were having over the weekend and the lack of availability of a tech to fix the problem prior to said party, I ended up doing the repair myself with the part Moen had shipped to the plumber (I live about 10 minutes from the business, so was able to pick it up), and ultimately, I paid Central Penn about $330 and the only thing we had to show for it was the repaired shower handle (again, a 15 minute job). Throughout the process, the technician was professional and worked with the manufactuer directly rather than making me contact them, which was appreciated, though I did end up having to talk to them myself to get the parts delivered prior to the weekend party (not knowing Central Penn wouldn't be available to do the fix until afterward). In summary, Central Penn was quick to respond to our call, very professional, and discussed pricing up front, but in the end, we paid quite a bit of money and had little to show for it, so we'll probably give someone else a try next time those dreaded words "honey, call the plumber" are uttered in the house. In general, a cheaper route is to use a plumber who is not part of a larger company, but then you will likely not get the response time required to fix the issue quickly. Update 4/14 - Owner of the company, working with Moen, has offered us a new faucet free of charge because he wasn't happy with how this situation was handled. It's the effort companies apply in trying to keep customers happy that separates one from another. Don't know if we'll go for the new faucet, but I've changed my previous opinion, and we'd certainly be willing to use Central Penn again.

Years of solid service, then one maintenance visit, $5k in avoidable damage, and selective silence…read morelater... I used them happily for years on a bi-annual plan with zero issues and would have recommended them without hesitation. That changed after our late-January routine maintenance visit. Shortly after, the AC froze for the first time ever, thawed, and flooded the hallway with significant property damage. A second Central Penn tech came out, flagged restricted return airflow, and recommended adding another return. We got the estimate, requested minor changes for a revised quote - and never received one. During that window of waiting on the quote, the unit froze a second time. Only then did I bring in a 2nd independent licensed HVAC contractor, who discovered the blower fan speed was set incorrectly for the system. Combined with the restricted airflow from the vent being bolted and taped shut, this incorrect and overlooked fan speed was gradually destroying the equipment. Two unit freeze-ups, two Central Penn visits, property damage and two additional visits and repairs from a 2nd contractor left me roughly $5k out of pocket for problems that appear to have started the moment their first tech left in January. * First tech left the filter access door taped and bolted shut, restricting airflow. * Second tech correctly noted the restricted return air but somehow never noticed (or checked) that the blower fan speed was set incorrectly for the system (which one can only assume was correctly set prior to the January visit). At that visit I was given no warning to stop using the unit or any indication that continued operation could cause further damage as every previous visit stated the unit was in correct working order. * When I followed up via email afterwards with a full overview of the situation, they agreed to refund their follow-up visit to the bi-annual maintenance check (which I'm still waiting on the actual money from) I simply asked whether bolting/taping a filter door shut is standard procedure and whether techs routinely verify blower speed. That email has now gone 2+ weeks unanswered. Hard not to read the silence as an unwillingness to acknowledge either issue because of the liability it would create. I'm not asking for perfection. I'm asking that multiple paid maintenance visits catch the obvious things that can destroy an HVAC system, let alone most likely having the techs creating the issues, and that a long-time customer at least get a straight answer when things go sideways. Neither fully happened.

From the first time we spoke on the phone to the final installation day of our siding, I was highly…read moreimpressed with Mike and his team. They were professional, respectful, knowledgeable, and most of all personable. On multiple instances, he went above and beyond to make sure our project was quality work while within our budget, which spoke highly of his character and client centered business model. He communicated throughout the entire process, answered all my questions, and provided immaculate attention to detail - even fixing errors or problems that were from previous installers to ensure quality work. Would HIGHLY recommend Keystone Advanced Remodeling to anyone looking for exterior work!

Mike came to visit and promised a quote within one week. I never received a call or email. I called…read moreonce per week for four weeks. Never heard back. I even asked that they call to tell me they weren't interested, but never heard back. I'm extremely disappointed.

Called them for Chimney and Fire place inspection and to service gas logs…read more Received inspection report with photos of Chimney stack they are proposing repair work but no photos of interior inspection of chimney. And, more importantly, very little information concerning chimney condition and integrity of interior lining. Received proposal to Replace chimney Crown, Flashing, power wash and seal bricks. Estimated at a little over $4,000. The Technician that came to my home was polite and professional. I did watch as they worked -- cleaning fireplace, did not see them inspect interior of Chimney. Technician also showed me random photos from internet of Chimney stack (above roof) tops to explain issues with "crown" but did not show me pictures of my chimney. Then he went to truck and returned with tablet (ipad?) to have me sign and pay inspection bill. Said I would receive inspection report and a proposal for recommended work via e-mail. Did receive them. No contemplating recommendation -- proposed work.

I had used this service for many years BUT...In August 2024 I was informed by Anderson's that my…read morewood stove needed repair. I agreed to the repair in August and was told I would be given a quote and the work would be completed . The work was still not complete by October and I was then contacted by Anderson's that they needed me to pay for parts up front. Again they were supposed to get back to me in August. I paid their advance bill in October only because I prompted the discussion and waited. On November 7th they came to repair the wood stove but broke the stove door's plate glass and took it to the shop for repair. They promised to return November 14th to install the repaired door. No one showed. When I called the office they blamed the technician. I then talked to the technician. He told me the replacement glass arrived broken and that it would have to be reordered. He said the admin staff should have called to inform me of the new delay. Then I talked to the office manager who said they would have to follow-up with ordering more glass since they hadn't yet done that! In summary, a job that was promised to be completed in August 2024 is still not complete as of November 16, 2024 and the company took my money up front. Mr Anderson, you really need to train your staff concerning ownership of issues! Potential customers, steer clear of this company!

AC has been down a week waiting on a part. A week now, they just offered me 2 window units? Really…read morebetter late than never? I got the part # talked to a friend in the industry and he gave me a site that had 24 on hand? They really exhausted their options trying to find the part to get it fixed! Super frustrating! Still have to wait 3 more days which will make it a week and a half! Oh during early July heat. Not good!

We have had them servicing our home for decades. They are very good. It is a seamless process…read moregetting deliveries and paying for them.

I called regarding buying some rubber roofing.They said they don't sell their material.However, the…read morekind gentleman asked me how much I needed.I told him about 50 square feet in. He said stop by And he'll have it cut and sitting for me for free. Who does that?!!!! Well I'll tell you they did it and gave me a free t shirt. I can't strongly recommend them enough for any roofing services!!! Thank you Dreamworx!!!! Jack

I was lied to by the salesman and now his lies are affecting my credit rating. I am concerned if…read morethey will honor my warranty in the future since if they lied about something like this what else are they lying about.

We've been so pleased with this lawn service! They are an excellent outfit, all around. Fast,…read morethorough, efficient. There is nothing to complain about.

This company reached out to me regarding my job. We corresponded several times and set a time for…read morethem to come look at the project to give an estimate. They never showed up and I never heard from them, even after I contacted them again about the job. So I would not recommend them as they are not reliable.