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    Builders Surplus Center Incorporated

    4.8 (6 reviews)

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    Lowes

    Lowes

    2.8
    (13 reviews)

    As one of the few home improvement stores in our area, we frequent this store quite a bit when my…read morehusband or I get the home project bug. The store is typically very clean and there's an employee down pretty much every aisle any day you go in asking if they can help you find something. The only downside we've seen recently is that the website will say items are in stock in store (particularly boards of wood) and when we get there, they aren't there. We've been told multiple times when that happens it's usually due to an employee adding stock to the system before the merchandise actually arrives. Can be very inconvenient when you're driving 15-20 mins to the store. We love the veteran only parking spots they have reserved, a great way to honor our military. Returns are fast and easy right when you walk in the door, they also have pick up lockers now if you order something online. All in all a great store.

    Ordered a washer and dryer online. Simple $2k purchase to be delivered. Did not notice due to…read moreweather, dark, rainy that the top of the dryer had a few cut marks on it. Simply wanted it swapped out or discounted. Customer care said I would receive a call in 24 hours. 72 hours nothing so I called back. They claimed they called and they said I am set up for taking the dryer away. I said OK you mean swapping out right? No he proceeded to to me that they dont do that. Well I said that is not happening. Have the store call me so we can square this up. Not for nothing over the past 20 years I have spent 100k at Lowes- as a home owner... not the way you should be treating good customers.

    Builders Surplus Center Incorporated - buildingsupplies - Updated June 2026

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