Gave me good advice that I could not get the overseas call center to understand. My trailer was…read moreeventually picked up, by a flatbed tow truck resulting in additional damage to the stabilization jacks on 3/4 corners. A twisted ball hook and emergency brake activator crushed.

I would like to give a huge shout out to Barnett Towing & Service, LLC!. Tonight, while driving my…read morework van home my tire blew, I was about two hours from home and enterprise which my company leases the vehicles from basically told to find my own way home. I found them in 30 seconds on google and they got to me within 30 minutes, towed me to a safer location and changed my tire on the side of the road. More than pleased to say the least and given the circumstances it was more than a fair price coming in less than $400. Thank you again Barnett Towing & Service, LLC for getting me home to my family tonight!

If I could give ZERO stars I would have. Because that was the amount of work this "company" did…read more In reading the reviews, I had a similar experience. I was told initially they didn't have room for my RV and wouldn't for a couple of weeks. This continued for about a month and a half. Then they said they could come to my residence (about a 10-15 minutes drive from the shop) to give an estimate for the small fee of $300!!!! Are you kidding? When I said no, they made room. The RV had a rooftop water leak, which they knew. After we took it over to them, they let it sit out in the weather for TWO MORE MONTHS!!! Uncovered!!! In the springtime. (More to come on this) I called every week or two to check on progress and was told the same thing every time. Something to the effect of "We are backed up and are waiting on parts for the job ahead of yours, but we should get those in this week and have your trailer in the shop the week after." Ok! Great! But I heard this from March until May when I called my insurance company and told them I needed to get it to a shop that would actually work on it. I gave a courtesy call back to them to leave them a message that I was having it taken to another shop. A couple of days later I got a call from the owner who yelled at me for hanging up on his wife, (who was also the lady telling me 2 weeks for 2+months). He wanted to know what day I spoke to her so he could charge me storage fees for the trailer from that date until I picked it up. I was flabbergasted! I told him I would pick it up that day after work. He said he would have it all ready for me to pick it up. I rushed home and when I arrived at the shop, my trailer was not there! I was stunned. I was told by a nice young man, who is the son, that they trailer had been taken by another tow company to the shop I had it going to in Oregon City. WHAT?!?!?!?!?!? Who gave permission for that? Not me! So, calls were made and actually STANTON TOWED IT THERE!!! No one called me to tell me this, no one asked my permission, not even a text saying not to come they had it handled. So, I asked the poor kid to confirm that the new shop had the keys (random thought) He was on the phone with his dad at the time and asked. The owner told the kid, we didn't leave keys when we dropped it off. I knew that wasn't true and told the kid. I called and spoke to the owner again. I ensured that they indeed DID have the keys as both parties that dropped off the trailer had confirmed they had left the keys. He told me they were lying. (NOT GOOD) Meanwhile, the mom, called the son and told him that IF they did have the keys, they would be in the key box in the office. I could hear her in the background of my phone call as well as over the kid's phone. He checked and guess what he found. Our keys! As we were driving out, I saw the Stanton big rig exiting the freeway, from the direction of Oregon City, towing another big rig and trailer. Our trailer was a bumper pull, no need to tow it with a big rig, unless you wanna get paid BOTH WAYS by the insurance company for going to the Portland area. I honestly don't know how they still exist. He made a point to tell me that they had been around and were an "institution" in The Dalles area. They are the ONLY shop around for big rigs. And I will definitely NEVER recommend them and drive the extra distance to go ANYWHERE else for trailer repairs. 0 out of 10. Negative stars if I could. Borderline fraudulent, but I'll leave that up to the insurance investigators. Multiple lies, pawn offs, disregard for customer service, no communication, acting without permission, doing things they weren't told to do with my trailer and on and on.

when I was stuck on an icy mountain and no tow truck within 2 hours would help us Stanton was…read morewilling to help no matter the distance, they just wanted us to be safe. in the end they talked us through how to safely maneuver it on our own and it felt like I had an angel helping us out who truly cared. I highly recommend this company for their caring and kindness.

I drove from Portland to The Dalles today, only to find I had a flat tire. A local referred me to…read morePoint S. When I let them know I was there on business & had an appointment, they squeezed me in, found the problem, & patched my tire in 30 minutes! $20 fix! A big THANK YOU to these nice people! Thanks for treating a one-time customer so nicely!

This is the best place in The Dalles. Customer service is outstanding. They have helped me beyond…read morebelief. I would not hesitate to recommend this place to anyone. Thank you for your service.

All Diesel didn't want to look at my diesel because it wasn't big enough. I have to call this false…read moreadvertising - no choice.

I took my ford motor home there to have a water pump replaced, after nearly a year and over 2,000…read moredollars, they said it's done, yayyy, It got me about 15 miles away from their shop till it over heated, they came got it, a month later, said they fixed it, I was bringing it home the second time, and made it to Rowland lake on the Washington side, overheated again, they came got it again, said the timing was causing problems, and broke the distributor trying to time it, on the bill it said new distributor139.00. And 120.00 labor, I'm thinkin it's done, a trip to the sound left me stranded again, then it started an hour later and I got it back home, never thought about the distributor,, they was supposed to put in a new one, they didn't, the cam sensor was bad in he used distributor they used, unknownst to me, till we tried to use it for a trip to Nevada, every 3 hours it quit, then start in an hour or two, in carvers Nevada we replaced the distributor, , had no more problems, I told Travis about it when I came back through the dalles on my way home, he said sure no problem, we will take care of you, well that was a month ago, he has still not responded to my call requests, and is never available, I'd say this is a place to avoid if you think you will ever need warranty work done, or even answers to questions about the parts they use, I think I will have to take them to small claims court,to get my reimbursement, ,, call me, TRAVIS,,,, OF ALL DIESEL, in the dalles, 509-493-1016,,

1 star only because I have to.I PROMISE TO GOD it is your worst interest to choose this tow company…read morefor your needs...ESPECIALLY if it's a tow.On October 9th I requested roadside assistance threw my aaa because my 2005 audi a8l quattro was over heating really bad and I needed a tow.I had a friend come meet me and wait with me.The tow truck driver Contacted me and informed me he was on his way.I was watching on the tracker threw my aaa app and watched him turn around and head the opposite direction when he was only 0.4 miles away I contacted him to see what was going on and he said aaa dispatched him and told him he needed to go to Biggs junction for a priority supposively an elderly lady was locked out of her car and needed her medication inside.If true understandable.Two hours later he shows up and him and some girl get out of the tow truck she was clearly intoxicated the driver then states that I don't need to wait for him I can head to destination.An hour and a half after I arrive to destination he shows up at this time I noticed he in fact had two people with him.In the midst of him preparing to get my car off of the ramp I hear the girl in the truck laughing and asking him how she is supposed to get out and he says "climb over the seat" while laughing.The driver begins lowering my car and it popped off of the hook he didn't secure and began smashing down the ramp at full speed because he did not put emergency brake on the guy that was with him had to jump in my vehicle to hit the brakes but not before the speed of my car rolling and the impact of it bottoming out ripped my entire front bumper off of my car.Mind you it's an oem bumper discontinued and behind it are many important features of my car such as distance sensors parking sensor impact breaker bar radiator wiring harness for sun roof etc ..ALL EITHER SNAPPED OR BENT.The owner of the company cane and looked at it with her "personal auto body mechanic" and instantly wanted to focus on prior damage that was done in 2019 caused by a fender bender.Very minoot damage .She must have did a carfax on my car to learn about it because you sure couldn't tell by looking at it plus it was the very first thing she said. I OFFERED TO SHOW HER PICTURES OF MY CAR PRIOR BUT SHE DECLINED TO LOOK AT THEM.long story short the owner seriously has no business running a business she offered me a check for $500 dollars because she claimed she couldn't find a replacement bumper when I declined her offer she suddenly had found one for $238 dollars she said she could order.SERIOUSLY MAKES ME WANT TO PUKE IN MY OWN MOUTH.I sent her before and after pictures and a request for only a portion of the estimate I received to fix and or replace everything damaged due to her driver negligence.$3800 and the estimate I got wS 5326 and she continues to try and go around it.This place is the epidamy of BAD BUSINESS.WRECKLES NEGLIGENT CARELESS AND A STRAIT RIP OFF DO NOT DO IT CALL SOMEONE ELSE

We were vacationing in Oregon and hit a rock that busted two tires AND wheels. AAA and Michael from…read moreHood View Services came to our rescue within an hour. Not only did Michael take great care in loading our car on the flatbed, he also turned out to be an awesome guy to talk to. The next day, we got another great tow with Michael all the way back to Portland... thank you to Michael and Danielle and the team at Hood View Services!! You really came through for us!

Great shop great people, they will put you back on the road faster than any other shop. Fairly…read morepriced and great mechanics. Great shop great people, they will put you back on the road faster than any other shop. Fairly priced and great mechanics.

So, when I bought my first truck I brought it to these guys. They took me in immediately, found…read morequite a few problems, explained and showed me everything. They are always on top of everything, and make sure they do everything right. When I came in for a DOT they said I had a rear seal leak, and because that was one of the things they said they fixed the first time I was here they told me it was free of charge. Then today, headed out of town with a time sensitive load, radiator started leaking. Limped in and they took the truck in immediately and said I'd be road ready by the next morning. As a small o/o I try to do my maintenance, but big jobs, these guys are the only place I will take any of my equipment. I'm almost worried that writing this more people will come and make them too busy for little guys like me. But, when there's excellent work being done, especially in this scam ridden industry, I gotta commend those doing it. They are great, honest, fast, affordable.