They respond quickly and politely to member issue. If your debit card is scammed in a foreign…read morecountry, they will cover any resulting charges.

Would do 0 stars if I could!!…read more The absolute WORST lender I've ever dealt with in thirty plus years of dealing with banks. I never received anything from NWFCU until 6 weeks after they approved my loan. When I tried using my banks 'bill pay' the transaction was denied so they mailed a check. After more than 2 weeks NWFCU hasn't processed that payment check. Probably because I haven't received a payment coupon book. It takes over a month after requesting one before I'll receive it. Oh, by the way, the first person I talked with last week didn't process my request and didn't let me know this information!!

Middle of the week, plenty of things to do, went inside because I had rolled coins. My teller was…read morequick and efficient and when I was turning to leave, he told me about the teller two windows over "It is his last day. "Is that he reason for cake on the table coming in?" They all said Yes.

How has no one else reviewed this place???…read more Synergy One FCU is a local credit union for people who live and/or work in Prince William County. I have been with them since 2003, and have loved every minute of it. Prior to that, I had accounts with BB+T (at the time called First Virginia?) and Wachovia. Both of those were terrible banks - lots of hidden fees, and never willing to work with you should something go wrong. Not so with a credit union. They say it, but that's because it's true - there really IS a difference when you're an owner/member. There is more a feeling of being treated with respect, and not as an open wallet for the big banks to grab money from whenever they want. Sign up - you'll be glad you did!

Clean atmosphere friendly hard working staff, has a cool lobby, an ATM, and a drive though.read more

Quick. Easy. Friendly staff. They always offer to replace my debit card if it looks old and I'm…read morenever in there long than 5 minutes. I love banking with Burke and Herbert.

We make more % in 1 month than we did in a year at Travis Credit Union in CA!…read more Tellers like Travis rock I locked myself out of my account & he did it in 2 minutes! Score! Thank you

They are absolute pricks when you call. And you have to…read moresearch their number, it is not easily available when you are on their website.

Totally free checking Great people…read moreAlways friendly professional, and polite. Thursdays they stay open an extra hour.

I had the pleasure of working with Nicki and Miriam when my identity was stolen. Both Nicki and…read moreMiriam and the whole staff were awesome and very professional.

United Bank was my first bank I used when starting a business 25 plu years ago. Finally back with…read morethem and love the working relationship I have with the business banker / branch manager Mark Knight. He has been with bank for close to 30 years. They have been helpful on the business side setting up accounts and ach's. Don't plan to leave them and hope they don't get bought out. I use the location on Willard Road in Chantilly and have found the staff to always be friendly and helpful.

A few years ago, this institution supported a teller who exhibited horrific customer service. The…read moreVP for customer relations contacted me and was more rude/ unprofessional than the teller. The VP customer relations' boss contacted me and he was the complete opposite - truly a professional and customer-focused satisfaction. Shortly after that incident at the Old Centreville Road location, it closed (excellent). I closed all accounts except the one "share savings account" as our mortgage is serviced by the institution as well. But I've noticed their business has dropped way off (excellent). Recent burglary has me finally with the insurance check in my hand but it needs NWFCU signature. Should be easy and straightforward - right? - wrong. They want adjuster's report and repair order so I have to go back home bug my insurance company for the adjuster's report and print the repair order and journey back. I mean this is a $13k repair on a $1M+ home. Ridiculous inconvenience. Bottomline - want service? Need a credit union? Check out Navy Federal - simply AWESOME. I refer to them as the "anti" Northwest Federal Credit Union.

Exceptional customer service! I can't say enough about this amazing team of NWFCU employees…read more Professional, personable, knowledgeable, caring folks who are willing to do whatever it takes to assist a member and even follow-up as promised to ensure that every aspect of the issue has been resolved. Impressive!! Many thanks to Taven and Jasmine for their patience and resolve in assisting me. Forever grateful!

*3.5 stars* I…read moreusually visit the Fair Lakes location, but sometimes this one is more convenient. I've been banking with United since 2003. That's such a long time, yet there's not much I can really say about this place. I don't love it, yet I don't hate it - very ambivalent. I can say that the employees here are a little more friendly at this location compared to Fair Lakes - at least they smile more. Overall, they're efficient. I've never had any real issues with the employees and there's never been any error with my account - that's a solid plus.

The employees at this bank branch are an excellent team. They are efficient, friendly and willing…read moreto help in any way they can. The physical structure of the bank needs a little maintenance and paint but the actual banking experience is excellent.