Not even sure where to begin with this one. We were needing money and small bills for an event…read moretoday. We're in town and have a sister credit union in another state. We found Naveo. We drive over. We walk in. There's two people in line ahead of us. There are three people at the counter, ALL helping each person. It is taking them no less than 5 to 7 minutes per person. I actually made a comment about, "Not very efficient..." The place closes in about 25 minutes. At quarter of one, we make it up to the counter only to have them tell us their system is down and they can't help us. How about putting a sign on the door? How about telling the only other customer in the place that your system is down while they're waiting? Instead you wasted our time and made it so we were driving like chickens with our heads cut off in hot Saturday traffic to find something open nearby before banks close on a Saturday. Not cool.

Not a great bank. I have been with them for years but will finally be moving on to another bank…read more Their Atm is always out of service. If you use any bank but theirs, you will pay an atm fee. There are other banks that do not charge you atm fees when using other bank atm's. You will pay, but they refund you the charges. Naveo will charge you every time. I've had a few other problems over the past few years that I'm not too pleased with as well. Customer service is awful. I should have left this bank a long time ago. Changing accounts is a pain. You will regret using Naveo as your bank.

I love doing my banking at this branch. Slater Cram is wonderful and goes above and beyond for…read morecustomers. 5 stars

I could not have asked for a better bank than ECSB. Their customer service is absolutely top notch…read more They have a feel of a small town bank where everyone knows your name and the confidence of a city bank. Though their location is no longer very convenient to me, I would not change banks in a heartbeat. When I first moved to town I was lost and late for a doctor's appointment in the area. I wandered inside because I had just opened an account two days earlier. The same person who opened my account took his time to give me directions to where I was going and even called the doctor's office to let them know I would be late (I didn't have a cell phone yet). Last weekend, my online checking account was possibly compromised (not due to their error). They were able to close my old checking account, open a new one, give me new checks for free, credit outstanding checks to my new account, and re-instate my online banking all on a Saturday. Beyond their customer service, they offer free checking and fantastic interest rates. They are also a part of the SUM network.

I'm surprised no one has written a review, but then again maybe I shouldn't. I doubt that any new…read morekids who just moved in town (who are the ones who would write reviews at this site) would even notice this place. I've used this bank for years. It's an old fashioned bank: no ATM, one office, low employee turnover. Thus, the help gets to know you. Their financial managers are smart; they pay some of the best interest rates around consistently. It is a well-established bank; it survived the Great Depression. Do yourself a favor: Keep the money in the community and do business with them.

I love this bank. Have banked here since I got my first paycheck. Real community bank,…read moreexceptional service and the really go out of their way for their customers. Very knowledgable and long tenured staff who all make you feel how important your business is to them. Agree with other comments - go local - it makes a big difference. Mrs. G

Mark is the man! One-of-a-kind…read more He and his team recently helped me close my 2nd mortgage with Leader Bank at incredible speed. Making things happen and easing any and all concerns I had. They made sure I could close and move-in as soon as possible even if it meant they were working after hours and late on the eve of a major holiday. I'll follow a team led by Mark anywhere

I worked with Rob Veneziano over the phone for a mortgage application. I was approved for a large…read moreamount at 3 (THREE) other institutions sharing the same tax documents. Leader Bank/Rob approved me of almost 1/2 the amount. If you are a person of color (either Black or Latino - like myself) I highly recommend NOT indicating that on your application. Him and his team discriminates. Or their practices are iffy. I DO NOT recommend them and I canceled my application with them.

I have been a member of WFFCU since I was 16, I am now 39. I have had continuous issues with funds…read morenot being withdrawn in appropriate time period.. i.e. paying bills online that take a week to clear my checking account. Today a check being held for 2 business days is now going to be held for 5 days and there is no clear reason why. After 23 years, 1 mortgage, a heloc, 3 personal loans and 2 car loans, Ill be closing my account. Its not worth not having access to my money when I want it.

If you are shopping for a friendly "home town" style bank, be sure to try Webster First Credit…read moreUnion! Recently I had a another great experience with Webster First Credit Union. It's especially nice when a company that acquired the company you worked with for 45 years, remains much the same, providing a similar experience with both new and team members who have remained as part of an acquisition. I had the opportunity to finance a heat pump at 0% financing through Mass Save and was able to select the bank I wanted to work with. I was thrilled when I saw Webster First on the list and chose them, even if they were out of my way as I knew the experience I would receive. Everything was as I expected...and more considering I was working with a "new" company. Bryan Talbot was right there every step of the way, helping to ensure my loan was processed quickly and efficiently. He had the paperwork prepared to save me time when I arrived, and also stayed beyond closing time as I was later than expected due to traffic. My experience was wonderful and also reminded me of how customer friendly Filene Credit Union was and how nice it is to see companies share similar values and everyone continue to service their customers in a friendly and efficient way. Bryan came from another company that Webster First acquired and Bruce Torrey was from Filene Credit Union where I worked with Bruce, his dad and Ed Mahan through the years. PS: Bruce Torrey, sorry I missed seeing you!

I have been with East Cambridge savings sense 1970, have always been treated very well and helped…read moreme with buying most of my properties.Now have been using the Broadway branch in Arlington best associates ever and from the east Cambridge branch, Essie,and Natasha are always friendly and respectful and ready to help us.Ill always stay with them thanks Ladies Tony I

I have no idea what happened or how it happened, but things at this branch have completely turned…read morearound. The last several times I've stopped in, everyone had been lovely and helpful. And when I had a bothersome problem, they stopped everything and really went above and beyond the call to make sure I had everything I needed. Whatever you guys did, just keep doing it.

My bank since 2009 and this is the branch we opened our accounts in and use for 99% of all…read moretransactions. It is a convenient location and the traffic light is a great help getting in and out from busy Route 38/Main Street. Whether at the drive-up or inside counter, the staff is always professional and friendly and treat you like you are a valued customer. We appreciate the bank's conservative approach to handling money and that they are local. A good array of services and we like their high-interest savings as a place to 'park' a combination emergency/major projects/dreams fund away from the volatility of 'Wall St'

My local bank when I lived in Tewksbury and I still maintain an account here. They still charge…read morechecking fees but have agreeable customer service.

RTN exemplifies what I love most about life. The pockets of excellence and kindness we too rarely…read moreencounter in our daily life. We recognize these encounters and feel good for a while. Thinking life is going to be okay. It's crazy, but RTN has been that for me repeatedly. The time I needed to pay a band in cash at the last minute and they verified my ATM location, my safety, and my ID with creative on-the-spot security questions that only I would know. They then tested the transaction with follow up questions. What means so much to me is the skill they used to make sure it was not a scam, that I was not being held at ransom, and in the winter hours when it's dark at 4pm. They were concerned that I get to my destination with the large sum of cash. The time I needed a loan for a car and the professional process that was almost as quick as grubhub . Monday, when I closed on my house, Nicki and Kim used ingenuity, technological expertise, personal integrity, professional responsibility and care to make it happen on an impossible schedule. RTN is the combination of NASA-type skill and small town caring and approachability. RTN is lucky and brilliant for the people they have kept employed for a long period of time. For 25 years I have experienced time and again, the joy of being a member of RTN. THANK YOU to all of you at the Waltham Headquarters.

I have become a customer of RTN because my very small credit union was bought up by them. That did…read moremake me go into this process with a negative attitude. I have had to work with them at the branch and over the phone and frankly it was usually a bit painful BUT today I worked with a Wendy Samperi on the phone and she was better than GREAT. I appreciated her helping me with all the issues I had and she was very helpful to make my relationship better. THANK YOU WENDY!