There is currently an active DPH investigation into the Beit Paley Center for gross negligence due…read moreto their failure to meet the most basic standards of patient care and consent. Do not send your children here!!! My child was a patient from January through June of 2025 and we were never allowed to appropriately consent to her provider's being an intern/supervisor team. We never even knew that the individual providing treatment was an unlicensed intern as opposed to a fully licensed clinician. The intern, Genesis Ramon, held herself out as independently licensed through complete and total omission of credentials, supervision level, and authority scope. She did not involve her supervisor once we raised concerns regarding safety and well-being of our child, which Connecticut law mandates interns to do. Clinical attestation by the supervisor, Angel Roubin, occurred retroactively. Anywhere from weeks to almost 2 months after appointments. I pulled her from treatment after Genesis agreed to a treatment plan which was too directly involve us only to completely and totally shut us out. She does not care about patients and only cared about getting her degree and using our child as a guinea pig.

Everything was amazing. They put my wife's care in immediate movement. Not one ounce of feeling…read morelike they were rushing. It was precise controlled urgency. I've been in other medical facilities and never witnessed this type of response. I was truly knocked off my feet. The genuine care that was presented through every step every staff member turning my wife over to the next staff member was complete information from one to the other. Took the time to speak and handoff to the next person with controlled urgency. Witnessing all of this was truly comforting for me cause right then I knew she was going to get the best possible care that one establishment could give. So far 17 days and not one little issue with her care. I cannot be more grateful for every staff member starting with the guard at the front entrance all the way to the doctors, maintenance it goes on and on. Thank you all so much for taking such good care of my beautiful wife and giving me a sense of calmness that cannot be bought it is just given and received with a genuine understanding.

Your bio reads "We offer personalized treatment, transparent costs and a dedicated team of…read moreproviders equipped with advanced technology. From common illnesses to minor injuries and pediatric needs, we provide care for the whole family. " My experience? While your medical team was great (the only reason for the 2 stars)- the woman at the front desk was RUDE. Clearly, she upset at having to stop her conversation to help a patient. She asked me if I made a reservation, and when I said I didn't, she just pointed at the tablet. When I went to sign in, I then opted on the tablet to continue to do the insurance portion on my phone, at which point she yelled over to me that I didn't need to do all of it. I was literally following directions. When she called me up, without even looking at me said- "sign there (on a blank signature pad), and you have a $100 copay" and just held out her hand. I asked her what I was signing and she stated "permission to treat you and bill you". I asked, "can I see what I am signing before I sign it?" and she pointed to an 8.5x11 document about 10,000 words long in a frame on a desk and then again said "$100 copay" and held out her hand. So, I asked her for a printed copy, as NO ONE should be expected to just sign something blindly. She acted like I was insane for asking and sat there until I signed- and only then did she provide me with a terrible copy that was clearly not meant to be legible in any way for the patient to understand. It had lines thru it and looked like it had seen better days. The font was tiny and blurry. At no point during our interaction had this woman uttered a polite greeting or friendly word, or even made eye contact. I was in Urgent Care for an urgent medical reason, and she could not have cared less. To her, I was an annoyance interrupting her story about a Barbie Blanket. I mean that sincerely. That is what the staff was talking about when she pointed me over to the tablet so she could keep on chatting. She made an already stressful experience even worse. I paid my copay, my insurance paid you more- the least you can do is hire someone who actually cares about patients to greet them. If you don't like people, maybe don't work in an environment when you will see people all day who aren't feeling at their very best.

From the owner: Experience exceptional care and convenience at Hartford HealthCare-GoHealth Urgent Care located at…read more28 Shunpike Rd. We offer personalized treatment, transparent costs and a dedicated team of providers equipped with advanced technology. From common illnesses to minor injuries and pediatric needs, we provide care for the whole family. This Cromwell urgent care in Connecticut has evening, weekend and holiday hours, and access to the Hartford health network. We're here for you when you need us. Save your spot online or simply walk in for prompt attention.

The very first appointment I had, I waited 20 min in the waiting room, and waited another 20 min in…read morethe patient room. My last visit, I waited 30 min in the waiting room, and waited 20 min inside, and saw her for like 5 min. This is the last time I'm going there. Not worth the wait anymore!

I came to Dr. Byrd in March of 2006 when I discovered I was pregnant with my son. Some of my most…read morememorable experiences with Dr. Byrd include her general attitude towards my concerns with my first pregnancy. Dr. Byrd would speak to me in a scolding manner and accuse me of not eating simply because I had not gained much weight by my 5th month of pregnancy. Mind you I am a respectable grown woman at the time with a long term full time office career and health insurance.. So I can't even say she was judging me for my lifestyle. I also had frequent occurrences of blacking out in public while walking. She would literally laugh at me and tell me it was normal and act annoyed if I would mention it again at the next appointment. Come to find out I actually had a heart condition (Supaventricular Tachycardia) that was later diagnosed when I relocated to another state at 8 months pregnant. Dr Byrd would also take sonograms and keep the best ones for her file only giving me the absolute worst distorted print outs of my unborn child.. My child was perfectly healthy and she didn't seem to need them for clinical purposes.. She would just smugly file them away in a folder. On 4th of July weekend of that year I contracted salmonella poisoning and was vomiting and had diarrhea and a high fever and could not eat or drink for 3-4 days. I got scared and called the oncall # for advice like any pregnant woman would. Dr Byrd called me back from a BBQ and literally scolded me and spoke to me like a livid mother for bothering her on the holiday. She actually said"I can't believe you would disturb me over the holiday for THIS?!". I am so glad she did not deliver my baby. I have nothing good to say about my experience with her.

This is a pretty friendly & efficient place. Some are more friendly than others. The check in is…read morecool with an iPad at the front desk. If you're flexible about when to go it's a good idea to call ahead. They'll give you a good sense of how long the wait is & can vary from minutes to hours.

Horrible place you have to wait hours to be seen and forget about seeing a doctor. They are…read moreincredibly rude and just don't care. If I could give zero stars I would. I went there very sick and got so frustrated that I just left.

AFC Care Facility truly goes above and beyond. From the moment you walk in, you can feel how much…read morethe staff genuinely care about the patients. Everyone is professional, compassionate, and attentive, and they treat each person with dignity and respect. The facility itself is clean, welcoming, and well maintained, which immediately gives you peace of mind. Communication is excellent, and it's clear that safety, comfort, and individualized care are top priorities here.

Super Friendly, but super slow. Had an appointment scheduled for 8:45am and here we are at 10:02…read more Office needs more nurses or PA's.

Worst urgent care. They have you sign a pre authorization for payment without you realizing it…read more There was a mass billing issue with Anthem and they charged my card for almost $300. I called to inquire and it took them a week to get back to me. In the meantime, I cancelled my credit card believing it was fraud. Such a huge inconvenience. I spoke to Gabby this morning and her excuse in taking so long to get back to me is that she works out of several offices. I am contacting the insurance commissioners office and the Better Business Bureau. This place is NOT reputable and fraudulently bills and then takes a week to get back to you! I just spoke with Jenny who is the Director of Operations. She was rude, not empathetic as to what had happened (their error) and defensive. in the meantime, I received a bill for over $200 on top of this!! Be sure to check what you are signing when you check in to make sure you are not authorizing them to store your credit card on file and charge it. So many other better options for Urgent Care.

They do not accept care credit which is a credit card for medical expenses. Im not happy about.read more

Walked in. Clerk…read morereceived me nicely. Then, proceeded to cough to the point where It was like I was dying. Involuntarily. Front desk started socializing on irrelevant matters to some man who walked in. Laughing and joking about vacations. Unprofessional behavior. Still coughed like crazy. No sympathy. At least 15-20 minutes passed. Finally, got in the waiting room. Good check-up though, but later found out that there were about 2 other things I had on top of a fever. Paid out of pocket. Forgot my insurance card. Later came back a different day, brought my card back in, tried to get it----wasted several hours of precious time. Contacted my insurance and they had a 20 minute conversation with the people at the front desk. Still haven't gotten my reimbursement. They gave a relative of mine a VERY hard time as well, and he was helping out an elderly person. My aging relative had to go back and forth, repeatedly, just to accommodate a person that was sick. They need to step up their service standards. BIG TIME. Not fair. If sick people are coming to you, you got to do your very best to take care of them as best as possible and not look out for profits. Very simple. People are suffering right now in the economy. Is it really that hard simply to give a person a reimbursement after they got their insurance? Is it really necessary to gossip in the front desk when people in front of you are suffering?

Went in with hives all over. Was taken back almost immediately! The nurse who took my vitals rushed…read moreme through my description of what was wrong. and didn't bother to tell me my stats ... had me guess on my height and weight . PA came in pretty quickly- didn't really listen either and when I asked if he could tell me what was going on (was it from a bug bite or something I ingested) he went on to man-splain what an allergic reaction was. You think? Gosh I had no idea that the huge welts and growing itching was an allergic reaction- my body reacting. But - he did give me two shots and he was excellent- no pain whatsoever. Now I am waiting so he can check on me and send me on my way ...overall it was fine in a pinch when out of town and in need. He didn't want to start a conversation because, I'm sure he figured that I won't be back.

Whenever I come to this office their staff is very friendly and helpful. There is never a wait…read moretime. Dr. Marchitto made a great first impression. He is caring, kind, shows concern, knowledgeable and does not make your time with him feel rushed in any way. He made me feel comfortable and safe with the small office procedures he had to perform on my face. I hope he may always be my provider!! Highly suggest if you are searching for a dermatologist.

They will accept you as a Medicare patient with secondary Medicaid until they run your insurance…read moretwo hours before your appointment and discover you have QMB and drop you like a hot potato because they are MONEY DRIVEN. Despite the fact that they accept Medicare they don't want QMB patients because that prevents them from billing that 20%! Therefore that's when they will then call you and point out they "don't accept Medicaid" even though Medicare is PRIMARY! Sounds like a provider I would not want to see, anyway if they care that much about money over a person's well being! Very unethical and disappointing.