I recently had an interaction with one of the employees of the Bank of America at this location…read more Armin was very attentive, respectful, and understanding. My dad, 92, needed some clarification with his account. We scheduled an appointment with Armine and upon arrival did not have to wait a second to get seated at the office. Actually, she was waiting for us in the hallway. If you are using BoA, I highly recommend this location due to its irreplaceable workforce.

Webster first as a whole isn't bad. They gave me a loan on my first car but when I went here 3…read moreyears later to ask about a new car loan, the Asian woman (I'm sorry, I don't know her name) was so disrespectful to me and wouldn't go over my options of what I can do after being denied. I was given no plans for putting money down, paying off my current car, nothing. She just flat out kept repeating herself with useless information clearly seeing i was frustrated. I have no problem knowing I can't get a loan but I want to be treated like an adult and not a child. I wanted help knowing my options. My local branch was 100% better and caring and treated me with respect and wanted to help me work on what I can do. Don't go to Hopkinton at all for these things.

atms down again. computer down again. rude people when you ask them about it. or how about how they…read morelimit your atm withdraw that has been the same amount for 20 years. its doesnt matter which one, worcester, whitinsville, hopkinton, all bad.

This is (unfortunately) the closest branch to Worcester. I had to come here in a bind to deal with…read morefraud and they were so incredibly helpful in easing my concerns.

I have been a member of Metro Credit Union in Framingham for several years, and I want to recognize…read moreBarbara Ainsley for consistent excellence in the service that she provides. If ever there is a problem, I've been able to count on Barbara to listen to my concerns and follow up in a timely fashion to ensure everything was handled. Barbara is extremely patient, professional, knowledgeable and gives me confidence that every experience at Metro Credit Union will meet or exceed my expectations! Robert A.

Barbara, Dan, TJ and Nana are by far the best staff at the Framingham branch. Very attentive to…read morethe members and the member's specific needs. Always go above and beyond to be sure all members are served in a professional way. They get to know all the members who visit the branch and address them by name.

Incredibly slow service to do the simplest transactions. Staff are so rude. I went today to cash…read moreout a CD and it took forever. Clerk was rude, slow and behaved as if I was asking her to perform an incredible difficult labor. I was literally there for over 15 minutes. Not sure why this had to be done in person. They need to get into the modern age with actual online banking and not require someone to go in person. I was also berated for not bringing my ATM card as it would have made her job easier. She shook her head when I said i didn't have it with me. Time to get a new bank!

Andrew the person who attended there is a gentleman! Thanks Andrew! You do an excellent job.read more

I agree about the Cheers of banks. If you are looking for a pleasant experience... go here. First,…read moreI am amazed that every time I go here I am the only customer. Obviously they do transactions fast and they have procedures in place that allow for fast transactions. Usually they only have one or two workers but I have never seen a line here. Can't say that for all banks.. looking at you TD Bank. Also, I signed up for bonus accounts and did what was asked of me... and I got both my bonuses quickly and accurately. I did end up closing my accounts because I only really needed them for the bonus but I would recommend this bank and in particular this branch to anyone.

i sent a check to completely pay off my $25,000+ heloc loan. they cashed the check but didn't apply…read morea single penny towards my bill. i got another bill with a late charge and interest. it took me 40 minutes at my local branch to rectify this, all the while being solicited to open new accounts. painful!

I've banked at this location for many years now. The tellers are personable and friendly and the…read moreestablishment itself has met my banking needs my entire life.

I am extremely disappointed with the TD Bank branch in Ashland, MA. Last week, I went in to deposit…read morea check that had both my name and my wife's name. To avoid any issues, I brought my wife along so we could provide anything they needed immediately. The staff assured us everything was fine and nothing else was required. Seven days later, I get a call saying they now need additional documentation from my wife to release the funds. This is beyond frustrating and completely unacceptable. If they had informed us upfront, this could have been resolved in minutes. Instead, they held our money for a week because they don't understand their own basic procedures. This is not just poor service--it's incompetence. Banking is supposed to be about trust, clarity, and professionalism. TD Bank failed on all counts. If you value your time and peace of mind, think twice before banking here.

If I could give a rating of '0' I would! I had a truly abysmal experience that occurred at the…read moreAshland, MA location. My husband and I went to this branch to discuss the possibility of opening a personal loan in order to consolidate our credit cards. The sales rep told us that we qualified for the loan at a competitive rate. We decided to move forward with the loan, and we also opened a checking account to make payments for loan. We were told that we would hear back the following Monday or Tuesday to finalize the closing. We feel that sales rep presented this to us as if it were a 'done deal.' He also did not communicate basic conditions of the loan. This was incredibly misleading based on how this unfolded. I did not receive a call from the sales rep the following week, and instead I had to reach out to him myself at the end of the week. At that point he told me that the underwriter would not approve the loan until after we had been customers for 30 days. This was not explained to us at the start of the process, and the sales rep said he was unaware of this policy and essentially said there was 'nothing he could do.' So, they placed an inquiry on our accounts, which hurts our credit, and denied us the loan. Why are we, the customer, taking the hit from the sales rep's mistake? If this is the product he is responsible for selling, shouldn't he be aware of this 'rule'? I pushed the sales rep to ask the underwriter for an exception given that this was his mistake. I was told I would get a phone call the follow Monday. I did not receive a phone call that Monday, nor that Tuesday. I called the branch on Wednesday and escalated this matter to the assistant manager. She informed me that underwriting would not agree to an exception, despite the fact that this was the sales rep's error. She also told me that the inquiries would not be removed and that our credit would be pulled AGAIN after the 30 day waiting period. They think it's acceptable to place a second inquiry???? Furthermore, because this process was dragged out, we incurred additional interest on our credit card because TD bank failed to process the loan in the timeline that was communicated to us. I wrote an email to the assistant manager, manager, and regional manager. Did I receive a response? NO! I tried calling the manager, who also works at the Holliston branch, and requested he call me. Did he? NO! We are absolutely disgusted by the lack of communication on TD bank's part, the lack of clarity on business practices, the misrepresentation of the loan, the fact that inquiries were placed on our reports, and the complete and utter waste of our time. I highly consider TD Bank rethink its deplorable business practices.