I have been a member of Metro Credit Union in Framingham for several years, and I want to recognize…read moreBarbara Ainsley for consistent excellence in the service that she provides. If ever there is a problem, I've been able to count on Barbara to listen to my concerns and follow up in a timely fashion to ensure everything was handled. Barbara is extremely patient, professional, knowledgeable and gives me confidence that every experience at Metro Credit Union will meet or exceed my expectations! Robert A.

Barbara, Dan, TJ and Nana are by far the best staff at the Framingham branch. Very attentive to…read morethe members and the member's specific needs. Always go above and beyond to be sure all members are served in a professional way. They get to know all the members who visit the branch and address them by name.

I am extremely disappointed with the TD Bank branch in Ashland, MA. Last week, I went in to deposit…read morea check that had both my name and my wife's name. To avoid any issues, I brought my wife along so we could provide anything they needed immediately. The staff assured us everything was fine and nothing else was required. Seven days later, I get a call saying they now need additional documentation from my wife to release the funds. This is beyond frustrating and completely unacceptable. If they had informed us upfront, this could have been resolved in minutes. Instead, they held our money for a week because they don't understand their own basic procedures. This is not just poor service--it's incompetence. Banking is supposed to be about trust, clarity, and professionalism. TD Bank failed on all counts. If you value your time and peace of mind, think twice before banking here.

If I could give a rating of '0' I would! I had a truly abysmal experience that occurred at the…read moreAshland, MA location. My husband and I went to this branch to discuss the possibility of opening a personal loan in order to consolidate our credit cards. The sales rep told us that we qualified for the loan at a competitive rate. We decided to move forward with the loan, and we also opened a checking account to make payments for loan. We were told that we would hear back the following Monday or Tuesday to finalize the closing. We feel that sales rep presented this to us as if it were a 'done deal.' He also did not communicate basic conditions of the loan. This was incredibly misleading based on how this unfolded. I did not receive a call from the sales rep the following week, and instead I had to reach out to him myself at the end of the week. At that point he told me that the underwriter would not approve the loan until after we had been customers for 30 days. This was not explained to us at the start of the process, and the sales rep said he was unaware of this policy and essentially said there was 'nothing he could do.' So, they placed an inquiry on our accounts, which hurts our credit, and denied us the loan. Why are we, the customer, taking the hit from the sales rep's mistake? If this is the product he is responsible for selling, shouldn't he be aware of this 'rule'? I pushed the sales rep to ask the underwriter for an exception given that this was his mistake. I was told I would get a phone call the follow Monday. I did not receive a phone call that Monday, nor that Tuesday. I called the branch on Wednesday and escalated this matter to the assistant manager. She informed me that underwriting would not agree to an exception, despite the fact that this was the sales rep's error. She also told me that the inquiries would not be removed and that our credit would be pulled AGAIN after the 30 day waiting period. They think it's acceptable to place a second inquiry???? Furthermore, because this process was dragged out, we incurred additional interest on our credit card because TD bank failed to process the loan in the timeline that was communicated to us. I wrote an email to the assistant manager, manager, and regional manager. Did I receive a response? NO! I tried calling the manager, who also works at the Holliston branch, and requested he call me. Did he? NO! We are absolutely disgusted by the lack of communication on TD bank's part, the lack of clarity on business practices, the misrepresentation of the loan, the fact that inquiries were placed on our reports, and the complete and utter waste of our time. I highly consider TD Bank rethink its deplorable business practices.

I needed to deposit cash locally so I opened an account with this bank online. They locked me out…read moreof my account without telling me the account number or letting me set a password. Their phone customer service rep did help with that. Next I took my debit card to deposit the cash at their atm at this location. I could not. Only deposit checks. I went back when the branch opened. When I walked in I saw 4 women and 1 man working there. I wasn't greeted but grunted at. I filled out my deposit slip and went over to the counter where 3 of the women were working but no one wanted to make eye contact with me. Finally one women looked at me and told me to wait. Okay. Finally I did get another women to come help but she was not nice. I don't understand why not a single person in there could smile at me, say "good morning" or at the VERY least, say thank your or have a nice day. I'm a small business owner. You don't treat your customers like a problem.

If you make a deposit into your account at TD Bank, be prepared for them to put a "hold" on the…read moredeposit for several days, even if you've deposited from the same source many times before. It's their way of earning extra interest on your funds while they are not accessible to you. That's how this bank operates.

I agree about the Cheers of banks. If you are looking for a pleasant experience... go here. First,…read moreI am amazed that every time I go here I am the only customer. Obviously they do transactions fast and they have procedures in place that allow for fast transactions. Usually they only have one or two workers but I have never seen a line here. Can't say that for all banks.. looking at you TD Bank. Also, I signed up for bonus accounts and did what was asked of me... and I got both my bonuses quickly and accurately. I did end up closing my accounts because I only really needed them for the bonus but I would recommend this bank and in particular this branch to anyone.

i sent a check to completely pay off my $25,000+ heloc loan. they cashed the check but didn't apply…read morea single penny towards my bill. i got another bill with a late charge and interest. it took me 40 minutes at my local branch to rectify this, all the while being solicited to open new accounts. painful!

TD bank's customer service and their mobile app have to be the worst I've experienced. Every phone…read morecall to customer service is at least a 15 minute hold while you listen to an obnoxious repeating ad about how great they are; annoying sales pitches for a bank that doesn't know the meaning of customer service. Then there's their mobile app - the worst I've ever used. If you're depositing a check, you need to take multiple pictures that take forever to process, and often times, the mobile deposit does not work. You don't know if it went thru or not, and I've had to call that awful customer service to find out if the deposit has been made. My other bank which is a credit union, sends you a confirmation via the mobile app, and then via an email, indicating that a deposit has been made. Why, oh why can't TD do this? The credit union is a small banking system in comparison to TD, yet they surpass TD in all of their efforts. On the flip side, TD's local branch and staff have been exceptional....it's just too bad I can't always drive to my branch everytime I need banking assistance. Bottom line - if you're close enough to walk over and take care of all your banking needs at a local TD branch office, you might be lucky. If not - don't waste your time trying to be patient while "building a relationship" - it doesn't get better (it's been over 7 years for me).

16 days from the time I went into the branch to order a replacement ATM debit-credit card (because…read moretheir ATM ate it) until I received a new one in the mail. TD will lie and tell you 7-10 business days MY @SS!!! YOU SUCK TD, getting worse by the day!!!!

This is (unfortunately) the closest branch to Worcester. I had to come here in a bind to deal with…read morefraud and they were so incredibly helpful in easing my concerns.

Small location but the staff is fantastic! My grandfather goes here all the time and everyone is…read morealways so friendly and they even sent him a birthday card last year. I've since moved out of the area that Middlesex covers but I'm still loyal to them because they go above and beyond to make sure their customers are well taken care of.