Won't name the other company, but I was told I needed a completely new ac system before I called…read moreFreyaldenhoven for a second opinion. I'm so glad I did. They were responsive, came when they told me they would, and my tech (Matt) was efficient, friendly, knowledgeable, and gave me informed options for resolving the (small) repair I needed. Calling Freyaldenhoven literally saved me thousands of dollars this week. Great experience and I couldn't recommend them more highly!

Crooks. They broke my AC last yr and tried to charge me $400 after I had to hire another company…read moreand install a new system. I protested and settled with paying $200 just to be done with them. A year later, they are sending me a bill for almost $400. Wouldn't trust them or hire them to water my lawn.

Would have normally given these guys 5 stars as they were always prompt to fix HVAC problems (and 2…read morereplacement units) on my rental properties. Unfortunately, when selling the last one, the inspector found several things wrong and I texted and emailed them multiple times on the incidents asking for them to give me their thoughts. Unfortunately NO REPLY.. :( They would usually reply within 12 hours max. Had to get someone else to repair the issues. You want it fixed right, but if there are problems, you also want them to return to properly complete the job..

Great customer service. I waited and waited for a different AC service company when my AC went out…read more After a day and a half of waiting I still had no answer about when that company would get to my house. A friend turned me on to River Valley and they were at my house within an hour. Their tech was friendly and knowledgeable. Quickly figured out the problem and got the part changed out. Then went above and beyond and showed me how best to take care of my unit. I'll definitely be calling them when I need service in the future.

Great friendly, prompt, professional service from Mid-South! My washer failed to transition to the…read morerinse and spin cycle and I diagnosed that the lid switch had failed. I desparately began a search late on a Friday afternoon to ensure that I had it for the weekend. The switch was available for shipment but I couldn't wait. I found Mid-South Appliance Parts via an internet search, called them, and they confirmed they had the part indeed! What a life saver. The price was competetive with internet prices but without the shipping charges. I also needed a part for my microwave and they also had it.

Fantastic customer service from Mark and Lisa! They didn't have the part, but Lisa was good enough…read moreto write the number down and confirm it online. I'd recommend them anytime!!

They are pretty fast about getting out. I guess they are priced in line with anyone else, but I…read morethought it was reasonable. They have a wide service area. Some places won't even bother with me, I live so far away. They've got 5 star rating every site you look, they deserve it. They've earned mine.

Woke up this morning to a cold House, Burris Heat and air got my heat back on and I am warming…read moreposting this review. Friendly staff and great response this morning. Nothing but excellent experiences with this business!

We have used these fine people for at least 8 years. Fair prices, GREAT service and the best…read morepersonnel. Don't bother looking else where. You will be completely satisfied with Super Tech.

In May of 2013 Russaw replaced a 2 ton unit that was 10 years old and that had worked fine until…read morethe compressor quit. They installed the unit and within a month the compressor was out on it as well. Even though it was only a month old and under warranty they still charged me a service call, for which i paid. Then at this time, they said i had a leak in the pipe in the wall and would need to be replaced , so i did so. Paid again. Within 2 months , my unit wasn't working and they came out and said its out of freon, so they did another test (#3) and said my coil was leaking and that i needed a new coil so i went on and paid them to replace the whole blower unit including the coils. Well, you would think, now after 3 full summers , everything but the duct work has been replaced it would be working great. Wrong! They have made atleast 6 more trips to my home and each time puts freon in and tries to charge me and tells me the reason its not working is the ductwork is the wrong size and it needs to be rerun. (because that makes it leak freon) lol! I explain every time that this unit has never worked properly and i shouldn't be charged. Last week it quit cooling again, so i called another company to ck it, surprise, its low on freon again, paid them to fill it. I have met with the owner and offered to pay for a whole new unit, ductwork,everything per their specs, less the $ i have put into this unit. Said he would consider it and after several attempts to get this settled, no such luck. Thinking this would be a neutral way for both of us to resolve the issue and i have an air conditioner that would work for more than 30 days at at time. This last time, they even threatened to turn me over to a collection attorney for a bill that was to ck and refill freon in this same unit. Really! Last summer i purchased a new 4 ton unit for my 1st floor from another HVAC company and works great. The unit is a Trane 20 seer dual compressor unit. Its the bomb! It reached 102 with high humidity one day this summer and it never missed a beat, it froze me out of my home. It would pretty much cool as much as you want. Bad news its very pricey , but as of now, worth every dime!!!! Looks like i will be call this HVAC company to install another one of these upstairs to replace this 2 ton piece of junk! Thank you Russaw for selling me a worthless piece of junk! John W.

Great quality service. Service in a timely manner. Fixed all issues. Technician was friendly and…read morewell knowledgeable.

Terrible and dishonest work. Very unprofessional. Overpriced. Owner did not hold his promisesread more

So I am unfortunatly having to make an update to my previous review. As much as I love Wayne and…read morecompany this time I had a different experience. I tried multiple times to get in touch but I kept being told he would call me back and he never did; did a google search and turns out this is happening to other customrs as well. I was forced to use someone else and take my buisness elsewhere and I didn't want to but not returning multiple messages is just too unprofessional. Hopefully he can turn things around he's a great guy.

I had a horrible experience with my commercial retail space and was without air for three weeks in…read moreour store due to our landlord and who they kept dispatching. We were lucky enough to talk to Lane and he was able to come out and he and Patrick got us back cooling within a few hours! Love the communication and options provided. These guys work HARD in tough conditions and Lane was the nicest guy on the planet! I hope I don't need them again, but if I do, I will not hesitate to call them!

Justin appliance repair is amazing. They came and fixed a refrigerator and a washer that we had…read more Justin was quick to diagnose the issues ran all the way to the nearest bigger town to buy the parts so that He could get it done the same day. The for getting everything fixed was half of what I expected and he did an excellent job. I will be calling Justin for any other appliance issues I have in the future! Thanks, Justin, Kim

Kind, professional and very considerate. His number is now locked in! In this day and time, i…read moreassume that his help would be a rip off. It was not. Super happy.