I am deeply disappointed with my experience at Regional Physical Therapy, and I would give anything…read moreto go back in time and never do PT there. My life has been so much harder since doing therapy there. Please protect your body, and never go to this clinic.
I started PT with only mild, intermittent pain at only 0-4 (on 0-10 scale) that came and went. I only came to PT to hopefully, eventually eliminate the pain completely from my shoulder labrum and scapular bursitis. Sadly, after my last PT session with Brandon Cox, my pain increased significantly to pretty much constantly at 5-6 (and occasionally at 7). I have spent the last 4 months, since then, with daily pain that is worse than I ever had before starting PT at Regional. I was NEVER in this much pain - especially on a daily basis and for so long - before going to Regional PT. Almost 100% of my day and night, now, is about trying to avoid/manage increased shoulder and scapula pain. This intensity and frequency of pain was new for me. This only began after PT exercises at this facility.
When I started PT, I had most of my ROM and daily functioning. After my last PT session with Brandon Cox, my ROM and daily functioning has been significantly impacted/reduced. My quality of life is SO much worse since doing PT there.
Brandon Cox absolutely disregarded what I told him at the beginning of my last session with him. I told him that I had a significant increase in pain for several days, after my previous session with Paige, and that I almost didn't come back again because it was so upsetting to be in worse pain than before starting PT. I told him that the ONLY reason I had started PT was because my dr said it might help me become pain-free. Brandon Cox seemed blasé about this and just nodded his head, agreeing that more pain is not the goal. Then, he proceeded to do the EXACT same shoulder exercises that Paige had previously done. At one point, he told me to do an exercise, and I paused, telling him, "I think this one may be one of the ones Paige had me do that made the pain worse." He dismissively said, "You did this one just fine before," and he had me do it anyway. PLUS, he added an additional weight-bearing/pulling exercise to my shoulder exercises, AND he was also pulling harder on my shoulder while manipulating it. I have been in daily pain since. I have not had even ONE day without pain in 4 months.
I am concerned that my PT exercises may not have been appropriate for my labral injury and may have worsened the tear. (My orthopedic doctor has ordered an MR arthrogram to see what happened.)
I am so sad that I trusted Regional Physical Therapy with my body. This was my first time doing PT, and 4 months later, I continue to suffer daily for going to this clinic.
I will say, though, that Mark Ward, the co-owner, was genuinely kind, caring, and apologetic after learning of the upsetting outcome of my PT. He generously offered 3 pro bono sessions after that, and he truly tried to reduce my pain (although it was unsuccessful, and I remain in daily pain, 4 months later).
Please protect your body, and avoid this clinic. I don't want anyone to suffer the way I have for the last 4 months. My life is so much harder, now, than it EVER was before I stepped through the doors of Regional Physical Therapy. Find a different place that will not hurt you. I would give anything to go back in time and NOT do therapy at this clinic.
