Indianapolis Comprehensive Treatment Center is facing serious ethical, cultural, and leadership…read morefailures that demand immediate corporate intervention. During my time at this facility, I witnessed conduct that compromised patient safety, violated professional standards, and created a hostile and discriminatory work environment. One of the most alarming incidents involved an inappropriate relationship between a counselor and a patient. Instead of addressing the situation transparently and in accordance with ethical and legal obligations, leadership chose to quietly remove the counselor and transfer the patient to another center. This response appeared designed to avoid accountability and potential legal consequences rather than to protect the patient or uphold organizational integrity. Such handling of a serious boundary violation raises significant concerns about the facility's commitment to safety and ethical practice. Leadership behavior within the center further contributes to an unstable and hostile environment. The director frequently responds to situations based on personal feelings toward certain employees rather than evaluating facts, policies, or the needs of the organization. Decisions often appear subjective, inconsistent, and influenced by favoritism rather than professional judgment. This lack of emotional regulation and objective leadership undermines trust and creates confusion among staff. The supervisor's conduct intensifies these issues. Her communication style regularly involves yelling, intimidation, and openly disrespectful interactions with staff. This behavior is unprofessional, destabilizing, and entirely inappropriate in a healthcare setting. Employees should not be subjected to verbal aggression or hostility, especially in an environment serving vulnerable populations who rely on staff stability and professionalism. These leadership patterns have produced a workplace that is unfair, unstable, and ethically concerning. Caseloads and expectations are distributed unevenly, with clear favoritism shown toward select employees. Counselors outside of that favored group are often overburdened, scrutinized, or dismissed when raising legitimate concerns. As a Black counselor, I observed and experienced racial bias and disparate treatment firsthand. Ethnic counselors were held to different standards, spoken to in disrespectful ways, and excluded from the same support and consideration extended to others. These were not isolated incidents but part of a broader culture that tolerated discrimination, microaggressions, and inequitable treatment. The cumulative effect of these behaviors is a workplace that lacks safety, cultural competence, transparent communication, and ethical leadership. The environment is hostile, discriminatory, and misaligned with the standards expected of a reputable behavioral health organization. These issues not only harm staff but also jeopardize the quality of care provided to patients. Indianapolis Comprehensive Treatment Center requires urgent oversight from corporate leadership to address these systemic failures, restore accountability, and rebuild a culture grounded in professionalism, fairness, and ethical responsibility.

Reported to DDAP and NAATP this winter. Concerns also reported with the joint commission and INARR…read more OD's and violence regularly onsite. Illegal substances onsite/inside with no corrective action unless reported. Medical and mental health malpractice; many have landed in hospitals (myself included) while others, fatalities. Abandonment in critical moments. Uneducated/indifferent nurses and staff. I've personally had multiple seizures while completely disregarded by present nurses and staff. Chacun pour soi environment. Dysfunction within counselor spec; non-compliance towards company policy. Facility won't pass safety inspection. Proper safety and compliance inspections are critical here at ictc, and in general. OSHA/ EHS/ QAI will be notified. Their corporate security must be insane to allow this place to still operate in such conditions. The experiences I've personally endured with ictc legally granted me a lawyer. An overall toxic and dangerous SNARE! A pitfall disguised as a savior.

I'm adding another review because all they did was push medicine on people with no doctors…read moresupervision. They kept people so high on soboxen it wasn't even funny. No fresh towels, the bed spreads look like they came from salvation army wash rags that you could see through. And no one recognizes you until you want to leave because of insurance oh and the recycle razors. Gave me a razor with someone else's hair in it. I'm just telling the truth. Go across the street to Fairbanks. Oh I will post more until they pay me off. Worst rehab ever, it's good if you're homeless but if you have insurance stay AWAY

The group facilitator "Jeremy" is awesome. Him and Amanda really care and helped me with so much it…read morereally is a good, professional and educational place to start your journey to recovery at!! THANK YOU ALL SO MUCH! Carlos

Wonderful facility. Most of the staff has had their hard go at life and been rehabilitated and know…read morethe personal struggles one goes through and genuinely cares. All nurses who provide medication do so meticulously and thoughtfully. This place turned my life around and I couldn't be happier I ended up here even though the circumstances that landed me here weren't great. Thank you RCA

Worst center ever. 95% white clients and 95% mean black nurses. They are racist. The classes are a…read morejoke, I learned to color in 1st grade. Unprepared instructors, I had to check myself out because they would not give me my correct dosage of meds. Then a counselor told me I couldn't leave and I told him that would be kidnapping. On my way out the door he told me I would be dead in 48 hours. I'm still sober no thanks to them. Food was great though.

Stephanie (Case Manager) This woman shows nothing but unmerited grace. She is relatable and…read morepassionate at what she does. Keep her and pay her well. She goes above and beyond day after day, leaving her personal issues at the door. Honestly, I don't know how she does it. David M. (BHT) Saved my life in a figurative sense. Without David, I wouldn't have completed this. He is a light in what can be assumed as a dark time in people's life. Sabrina (BHT) I refer to her as my Rehab Mom. She was always there for me when I needed her the most during her morning shifts. I can honestly say, I was a bit sad on her days off. She is an angel. Mia, Sarah, Kristin, & Jade (Nursing) These four truly answered to their calling in life. The were so nurturing, attentive, and always gave me my fair share of milkshakes. lol I will miss them deeply. Kelly (Director) Although I haven't spoken to her often, she was always quick to give answers when time was of the essence. Alexis suggested I start a bible study. At first, I was unsure, but after praying/sleeping on it, I knew I had to. Kelly was swift in providing Bibles for the 10 people that showed up week over week. I am indebted to her for that act alone.

Indiana Center for Recovery in Indianapolis is exceptional. The staff is compassionate,…read moreknowledgeable, and truly committed to helping people heal. The facility is clean, welcoming, and offers high quality addiction treatment and mental health services. I highly recommend this center to anyone seeking trusted recovery care in Indianapolis.

If you are serious about having a better life and you can hold yourself accountable and accept when…read moreyour doctor holds you accountable, then this is the treatment center that will help you live a better life! I've had doctor Andi Keane for close to 4 years now. She has stuck with me through the bad all the way to the great. It's hard to find a doctor you can trust and be vulnerable to, once I knew I was ready to be honest with my self and I opened up and was completely honest andi knew she could help me as long as I wanted a better life and was willing to continue to do whatever it took every single day to stay off of street drugs. I can't thank andi and journey road enough for staying by my side and helping me in every way they could. I have done more productive things in my life in the time I started going to treatment that I ever have or would have. Great job, bought a home, had a baby, got engagement.. Most importantly I stayed sober and continue to do so. I highly recommend journey road to those who are ready to do what's best for themselves. If you are going to think you're going to go here and play games and continue to lie... I promise you it won't work. Good luck trying to find another treatment center / doctor who is willing to help you be successful and get better as much as this place because trust me I tried numerous places and they just want to hand you pills and hold them over your head like a dope man would do. Journey road has structure and serious. But only as serious as you're willing to be.

Any person that complains on here about having to go in every two weeks and being treated unfairly…read moredid something to lose their trust. It all starts with you, Journey Road is just there to keep you on the right track. I have never had to go in every two weeks, but I have also never missed an appointment or failed a drug test. You get what you put into this program. If you put in the work and follow their guidance, then you really can get clean and stay clean. It all starts with the individual, you have to really want to improve your life. Journey Road has helped me get my life back. I wouldn't have been able to be where I am at in life without them. My addiction has caused me to hurt the ones that I love most, I lost any shred of dignity and self respect. Journey Road has helped me repair my relationships with my family and I can honestly say that I am happy and proud of where I am at in my life right now because of their guidance. I enrolled in college last year and it has been going great. I hope that with their encouragement and guidance that I will graduate college and become the person that I know I can be.

Having had a recent leg injury that led me into several sessions of wound care and physical…read moretherapy, I knew that it was time for me to take seriously my need to locate another primary care physician. After a false start visit with an IU Health physician I was referred to by the clinic, I decided that this was the perfect opportunity for me to explore my curiosity with Franciscan Health. I've always heard positive things about Franciscan Health and as someone with a ministry background, though not Catholic, I thought this type of setting might be a healing environment for me and my hope was to find a physician with whom I could build a trusting relationship so that I could avoid my usual avoidance of healthcare. Dr. Willfond is actually employed by the Franciscan Health organization and only recently joined the Cityway practice. Prior to this, I believe she was in a practice near County Line Road on the Marion/Johnson County border. As a sexual assault survivor, I will admit that whenever possible I try to use female providers, though it's certainly not always possible. For primary care, however, it was certainly my hope to find someone either close to my home or close to my work. The Cityway offices are right next to the Irsay YMCA just south of downtown. I work a little over a mile away. The building houses several Franciscan clinics including a lab, sports medicine, massage, radiology and others. The primary care offices are on the first floor. I'd considered one other Franciscan physician, but I got immediately turned off when the first words out of their mouths was "the doctor doesn't prescribe pain medication." Fortunately, I didn't have that experience with Dr. Willfond's office and that's definitely the last thing on my mind. While she's relatively new to this location, she did bring some patients with her and she did have about a 5-week wait for an initial appointment. As I had some urgency due to the leg injury, I definitely attempted to get in more quickly and actually was contacted and was able to get in 11 days earlier than my original appointment after a cancellation. I was impressed that they not only took note of my need, but they did the follow-up. The building does have paid parking, which is validated, but if you have mobility issues while driving you should know that you'll have to grab your parking ticket on the way in and you'll have to insert your ticket and validation on the way out. However, I found it worked seamlessly. There's several accessible parking spots up front and they are ADA compliant. The entryway includes automatic doors as this is a relatively new complex. As you enter the clearly marked clinic entrance, the reception desk is on the right and there's a couple small waiting areas. I was impressed with the intake call and they also called and did pre-registration that saved me, as a slightly spastic paraplegic, from having to write on those small forms the day of the appointment. I received a short video to watch prior to my appointment that basically explained what to expect and how to be prepared. I was taken to my room on time, or at least within five minutes of on time. The room was a bit small and not quite what I'd prefer to see in terms of wheelchair access. If I'd needed to get on the table, that would have been challenging, but it seemed both the nurse and Dr. Willfond adapted well. The rooms are bright and cheery, only minimally decorated and, of course, they have the Franciscan identifiers (a cross) above the door of each room. I don't know if Dr. Willfond had read my record in advance, but she was clearly informed and that gave both of us a good place to start from. As I specifically mentioned my leg concerns, I was impressed that she assertively wanted to see the leg as wrapped by my physical therapist. While the office isn't as well equipped with wrapping supplies, she made sure to re-wrap it and offered understandable clinical opinions and recommendations. Dr. Willfond listened thoroughly and even offered me sort of a "last chance" mention any other concerns. While primary care visits are always tight, I never felt rushed. In fact, handling the wrap was more involved than she expected but she followed through and addressed my concerns. It is my hope that she'll grow into a "safe" place for me to be authentic about my health and my disability while allowing someone to watch for health and skin issues. She was intelligent, informed, kind and felt safe but not in an artificial way. The nurse, as well, was absolutely top notch. If you need labs done, they have a walk-in lab on the second floor. This appointment was exactly what I'd hoped for and I was relieved that Dr. Willfond agreed to be my primary care physician.

If you want to see her for an appointment, be expected to wait over a month. I found it difficult…read moreto discuss concerns with her too.