The care our eleven year old pup received was outstanding. He was diagnosed with mast cell tumors…read moreby our regular vet who estimated he had one to two months. She referred us to VCA in Victoria where Oncological Surgeon Dr. Seguin said surgery was not an option and offered chemo treatment with Palladia. Medical Oncologist Dr. Bowal carefully monitored Ollie's bloodwork and weight, helping him to stay active, bright, and happy for over a year. When Ollie's time to go came, Dr. Bowal, Techs Eva and Matt, and Manager Sarah were astonishingly kind to Ollie and to us. They are all exceptional. My family and I are grateful to them for their skill and kindness. I should mention that this level of veterinary care is expensive and that it was largely covered by our pet insurance with TruePanion, which I highly recommend to all pet owners.

I am so grateful for this hospital. Everyone was amazing. From the super lovely ladies at…read morereception, all the technicians (extra love to Jason from Gus), the very thorough Radiologist Mason Wanamaker, the lovely Dr. Elise for wiping my tears and responding to my texts, my most favourite human these days- maybe possibly ever- Dr. Bernard Seguin for working his surgical magic to save my boy. Yes, it's expensive, definitely way more than I expected, aaaaand I may have cried a fair bit, but for me, worth every single penny. I cannot thank them all enough.

You need deep pockets:…read more 3.5 year old dog passed away under Anesthesia. Billed $1800 which included $700 for 20 min CPR. Previous bill $3500 for Diagnostic Services

We had a very positive experience. Dr. Caleigh Gerow, the ER physician was outstanding. Our Kato…read morewas in severe distress and was treated so gently and respectfully. Right from the booking to discharge we felt very cared for. I highly recommend Dr. Gerow and team.

My friend's Dog was treated with Amoxicillin for bacterial infection,…read moreand already a Diabetic Dog on Insulin it made her quite sick and the last time taken in, all Dr Abrioux could recommend was Killing her as a solution. She even stated people don't really own your pets. She did it without any reservation as if she was just another Malignant Psychopath without any Empathy! Stay away from this Vet! She will Kill your Pet.

Dr Young is the sweetest and most patient vet I have ever met. He takes his time with the animals…read moreand is so soft spoken and gentle with them. This man truly loves animals and I am so happy we found him. The reception girls are lovely as well; warm and accommodating.

Poor communication between front staff, pharmacy team and veterinarian made for a very frustrating…read moreexperience. Staff blamed everything on their recent computer system upgrade. Will not go back to this clinic.

After 18 years of pet ownership, this staff has given me the best veterinarian experience I've ever…read morehad. McKenzie vet was recommended to me by my Mom, who had been taking her high-needs border collie there for years. As a new client, I brought my 18-year old cat with kidney disease and bad teeth in, and was treated with the utmost respect and care- none of my concerns were dismissed and I found the waiting room to be inviting and excellent for even the most nervous kitties. Dr. Paul Vega could see the writing on the wall, as could I, and his kindness and respect will stay with me for the rest of my life. Despite my cat's obvious signs of decline, he still gave my cat a through examination and found some issues that had not yet been addressed. He sent me home with new medications which worked amazingly for a month or so, and called to check in after a blood pressure follow-up. Unfortunately at that point these last measures met their match in his failing health, and he provided me with further resources over the phone to help me with the hard decision I was facing. Because my cat was in so much discomfort, and McKenzie was booked up on the day his health really took a hit, I ended up having to take him somewhere else to put him down- even so I received a beautiful, heartwarming sympathy card from Dr. Vega and the staff. I would recommend McKenzie to anyone, in a heartbeat. When it comes to pets, I have never felt so heard and cared for by a Vet and a clinic's staff. They're booked up for a reason. Thank you, McKenzie staff! You made a very difficult time much more bearable with your care and support.

If you have to go to the emergency vet, this is the place. My husband and I loved that they allow…read moreyou to stay with your pet throughout the process. We went on a Sunday afternoon because our dog got stung by a bee and was having an allergic reaction. They were very quick to help us, all of the vets and techs were warm and understanding, along with walking us through each step. The bill ended up being a lot cheaper than what we expected, and they gave us info about what we could get at a pet store for a lower price for follow up care. That was so appreciated! We've recommended them to all the pet parents we know in the area. Hopefully we won't need to visit them again, but if we do, we know our pet will be in great hands.

the last thing a pet owner wants ahead of a long weekend is a trip to the emergency vet; actually,…read moremost pet owners i know aren't excited about emergency vet visits at any time of year but when they happen and you want to make sure your fur baby is ok, you go, regardless of the costs involved. late last week i made the decision to take my dog in with an issue i've seen him have before but this time all my efforts didn't curb the symptoms and i decided i'd get a jump on what promised to be a full emergency waiting room ahead of fireworks and loud noises. the closest VEG location to me is in interbay but when i called they suggested i go to lynwood, federal way or redmond because they were already slammed. so up to lynnwood we went and when we walked in, i got an introduction into how differently VEG locations handle things. each pet/human is greeted and triaged. the open concept of seeing everyone working and every other patient out in the open may be different from what you're used to but it demystifies things for sure. you're not left wondering what's happening to your pet behind closed doors. and in an emergency when your cortisol levels may already be elevated this is most likely a welcome difference in protocol. we were ushered to an alcove with a couch and someone came over with a laptop to get details and reasons why we were there. minutes later a tech and vet arrived and we talked to them. she patiently listened and said she'd develop a plan for how to investigate what was going on and in retrospect i appreciated that she didn't go straight to imaging and other costly testing but decided to go the route of labs/biochemical diagnoses to rule things like pancreatitis out. once she left us, i got a text message with a quote and link to pre pay. having done that, we waited a bit longer and another pair of staff arrived to draw blood. we were told it would take about 30min for lab results. we waited, we watched the staff moving around to different patients with different needs levels. eventually the vet returned with lab results and recommendations before another tech came with discharge papers and a goodie bag of sample gastrointestinal foods. all told, we were there about two hours and i was highly impressed with the level of service and care we received. things were clean, the staff all seemed positive about the company they are employed by and they genuinely care about delivering a high standard of care to everyone who walked through the doors, human and animal. one thing i appreciated was that the vet mentioned that i could call or email with follow up questions and also mentioned that if we needed to return, we could go to the interbay location because all locations are connected and would have access to his file/treatments. yesterday we received a follow up text to check on him, also encouraging calls if we have questions. VEG seems to have emergency veterinary service and human customer service dialed in. it's hard to know who and where to go in an emergency but i'd carried the VEG name and number in my phone for years without having a need to use them; now i can say that i'd recommend them based on our experience this past weekend.

BEWARE! The management and care providers at this clinic are unprofessional, dishonest and…read moreopportunistic. I brought my almost 13 year old dog in for vaccinations and during our appointment Dr. Victoria Rudd pointed out his enlarged lymph nodes and attributed them to gingivitis, suggested I brush his teeth, but did not suggest any blood tests or other causes of the enlarged lymph nodes. Dr. Rudd did not even show me where to feel the lymph nodes so that I could monitor them myself. Two months later my dog began showing symptoms of end stage lymphoma, necessitating emergency veterinary care while I was away from home. Two weeks later he was euthanized. I called and complained to Dr. Rudd and asked if it is their normal policy to vaccinate pets who are showing signs of serious illness and they assured me that it is not. However, they had already administered the vaccinations without allowing me to make that decision once the enlarged lymph nodes were noted. I then spoke to their supervisor, Dr. Shergill, and complained again that my dog had been vaccinated despite the enlarged lymph nodes and that had they simply done further testing, the lymphoma could have been confirmed. The vaccinations in all likelihood exacerbated and accelerated my dogs cancer and were unnecessary, given that his lymphoma was already advanced. Therefore, it seems that the choice to vaccinate him was made opportunistically, to bill me over $300. Dr. Shergill said he would refund me for the vaccinations, and agreed that they should not have been administered and I asked him to pay my $1100 emergency vet bill, which never should have been incurred, because if they had done the appropriate testing my dog would have already been treated for lymphoma or euthanized. Dr. Shergill agreed to pay 50% of that bill. While speaking to Dr. Shergill he became quite rude and belligerent over the phone and because of that, I knew that he would likely re-neg on his agreement to pay those costs. After the initial grief period following my dog's euthanasia I called and made an appointment, requesting to speak with Drs. Rudd and Shergill together and even the receptionist was lacking professionalism so given the purpose of my call, I again voiced my displeasure at that. That evening I got an email from the clinic saying they would not see me and I should seek veterinary care elsewhere. I had not yet told them I no longer have a pet. I responded with a request that Dr. Shergill honor his offer to re-imburse me for vaccinations and emergency care and I was refused and told that on closer consideration, they felt they had done nothing wrong. Staff at this clinic will likely counter that I was rude over the phone. If so, please tell me how you would feel if you entrusted the health of your 13 year old pet to people whose diagnosis went from gingivitis to end stage lymphoma in a matter of a few weeks. For our final appointments we went to Breadner Veterinary in Brentwood Bay and had a MUCH better experience, they never left me waiting 40 minutes after our appointment time and never talked over me when I asked questions, as Vic West did and were thorough, caring and professional. For in home euthanasia we used Epiphany Veterinary services and they were prompt, professional and supremely compassionate as I said goodbye to my companion of 13 years.

The absolutely worst clinic in Victoria. Overcharges at every visit with additional random costs…read morejust thrown in. Brutal/incompetent admin staff who can't follow up or send documentation when requested. Recommended random surgeries for things I wasn't even visiting the clinic for (just trying to get $). It's shocking this place is still open. AVOID. I'd give it a negative star rating if I could.

I've been taking my cats to Oaklands Vet Hospital since they opened. Dr. Tom and the staff have…read moregiven them such loving and gentle care, especially when the older one was diagnosed with cancer. My new rescue is quite shy yet was incredibly calm while receiving a vaccine shot. Later, when another staff member came in to clip her claws, it went so smoothly. (The pats and treats from the staff member helped!). Highly recommended.

I wanted to share the very positive experience we had at Oaklands with the vet techs. Our dog,…read morePoppy, has an ongoing anal gland issue that requires them being expressed about twice a year. Poppy is totally fine with that. What our Mexican rescue is NOT fine with is getting her nails trimmed. The last couple times she has gone in the tech room to have both procedures done, she has shrieked - not for the anal glands, but for the nail trimming. Yesterday, though, we heard no high-pitched keening. What we did hear was a round of applause and voices saying, "What a good girl!" Out came Poppy a second later, tail high and wagging and very pleased with herself. The vet techs had all given our girl, who loves attention, a round of applause for her being such a brave girl with her nail trim. It was such a positive experience!

Three weeks ago our dog slipped out of his collar, ran across the street and got hit by a car going…read moretoo fast. The driver kept going. My son witnessed the entire event. We rushed to the AEC - they immediately opened the door for us, brought a gurney and helped us with our dog. They started CPR. Their staff was compassionate, calm, and provided us the necessary information in a very supportive way. In the end, our dog passed away. They did all they could to help our dog, while also helping us through this traumatic event.

Absolutely amazing. Such caring and sweet people working there. And my dog felt so comfortable.read more

Understaffed. No one ever answers the phone. Called multiple times to book an appt., to ask…read morequestions, to contact staff regarding an appt. I'm on hold for 40 min then phone cuts out. dropped off my cat for spay, was quoted $315 the beginning of Sept. dropped her off 1st week of Oct and now its $334. It says helps people of low income but its more expensive then some vet clinics around town.

A great helping place, helps low income people. Has great staff, willing to help with anything you…read moreneed. Great prices also.

Renata is fantastic. My dogs are pretty skittish and nervous with most humans but they absolutely…read morelove going in to see her. She's so patient with them and provides a ton of positive reinforcement. I definitely recommend bringing your fur babies into her. You will not be disappointed

From the owner: Providing professional, caring all breed dog grooming services by an Internationally certified…read moreMaster groomer and a certified Canadian Master Stylist