Dr. Robertson, I'm writing to express how incredibly unprofessional this entire process has been. After being told by Kristy that you were offering me the position--and being encouraged to "be ready to negotiate" because she knew you were going to offer me the lowest wage on your pay scale--I was surprised and confused when the moment I began discussing compensation, the offer was withdrawn. At no point during either of my interviews did you speak to me about pay, so to claim that it had already been discussed to your hiring manager was inaccurate. And your hiring managers don't have the authority to decide pay? Ha. I rearranged my day, pushed through physical pain, and showed up on very short notice--twice--to demonstrate my interest and professionalism. I was respectful, flexible, and prepared, even though you weren't. To be told I was hired and going over details to start in 3 days, only to have the offer revoked within minutes of a basic compensation conversation, speaks volumes--not just about how candidates are treated, but possibly why you're struggling to retain staff, as was repeatedly mentioned. You also left it wishy-washy on a Friday afternoon, leaving me to wonder the whole weekend if I'm still hired or not, only for you and Kristy to never respond. "People just don't want to work these days." Am I right? As someone with a decade of experience, I know my value--and I also know when I've been treated unfairly. I hope you take this as an opportunity to reflect on how you handle hiring moving forward, although after several disrespectful and unprofessional interactions with you, my hopes aren't high. P.S. Take a look at questions that are legal/illegal to ask during an interview. So glad I rushed in for a second interview, for you to grill me about my personal life, in my leggings and sweater just for you to say to your hiring staff, "I want to see what she looks like when she's not all done up." In your own words regarding your employees, I didn't even have high expectations of you, and you didn't even meet those. read more

My husband has nose surgery with Dr Robinson aka "the butcher". He had a deviated septum with turbine reduction. We were told this was a simple surgery with a quick recovery time. We asked lots of questions and were always received as if we were being difficult would receive very arrogant reply's as if we were questioning the Drs. ability. We wrote this off as normal surgeon pride. We should have listened to the little voices that were questioning the DR. After the surgery we went to the office to have the plugs removed and noticed the suction system they use after removing the plugs was covered in mold and looked as it had not been cleaned or emptied in a long time (disgusting). My husband was in intense pain, and the recovery was very extensive. Once healed we discovered he had zero taste or smell. He could drink a cup of gas and not know it. After seeing a different ENT we were told he now has a condition called Empty Nose syndrome which was caused by Dr Robertson taking too much of his turbine. Whatever you do DO NOT GO TO THIS ENT OFFICE!!! read more

Was told I needed sinus surgery without much explanation as to why. Trusted them, then got the surgery. I came back a month later because my hearing was muffled in one ear. Was told it was "stress" (the doctor was an old man, by the way. Stress is the new hysteria for women's issues). I have had severe pain, hearing loss in both ears, a very bad infection, muscle strain, you name it. Come to find out debridment after sinus surgery is very important after sinus surgery so more issues do not crop up. They never did this for me. Do not EVER believe these doctors. They are unprofessional and incompetent. Would give zero stars if I could.​ read more

This is a review of the staffing person who returns messages regarding bills. We were double billed for an visit in January 2025. A detailed message was left for the office. They returned our call and asked why we called.......... I spent the time to give you the details and you act clueless. They had received the payment. When asked why we recieved the 2nd bill, they said their computer system was slower than the payment system. No kind words from this person, no apology for the second billing. This persdon needs a basic 101 class in customer service. read more

for a possible brain tumor, their plan for me was to get an MRI. But they referred me to an MRI facility (North Lincoln Hospital) that does NOT have the technology to do an MRI on a patient with a pacemaker. So I contacted them through their patient portal THREE TIMES trying to get them to refer me to a facility that could do the MRI they wanted or at least come up with a different plan for me. They refused to respond to any of those requests - except to delete my patient portal account. What kind of health care provider places their own patients at risk by such unprofessional/unethical behavior? Midvalley ENT - that's who. read more

It felt like the Dr was in such a hurry he did not have time to listen to me or explain anything. He asked the MA what was happening not me. I will not be back. read more

I've gone twice, both times to the Newport office. The first time I saw a doctor who was very nice and explained everything in a clear and concise manor. He seemed genuinely concerned about solving my issues. The second time I went back, I saw a doctor with long hair and a shaggy beard. He spoke to me like I was a 4th year medical student. So many long, medical terms that I did not understand or recognize. He was more interested in my rare cancer then my sinus or throat issues. He was pushing vitamin infusions for my cancer and went on for several minutes about where to go and possible benefits. I have 3 oncologists who have NEVER mentioned infusions of any kind for any benefit. When I stated I still have my current issues, he said try marshmallow root or some other herb. He had the nurse hand me a large handout with information of things I could do. His language, manor and attitude made me feel belittled and degraded. I didn't even bother to ask him to tone down his explanations because at that point, I was so fed up that I didn't care what he had to say, I just wanted to leave. I have seen, maybe over a hundred doctors in my lifetime. This one was, by far, the WORST I've EVER seen in my life. It was a complete waste of time and money. I'm on a fixed income. I can not afford to waste money. On a positive note, the male nurse I had was phenomenal. He was caring, sensitive, he listened, he wrote everything down, he was sweet. The first time I went, the female nurse was exceptional. Also caring, sweet and understanding. The nursing staff is great. Just be careful which doctor you get. read more

I have never felt less cared for in a medical establishment than here. I understand that they have more than one patient to see, but Dr. Robertson seems like he's just trying to get through these appointments as fast as he possibly can without hearing anything the patient has to say as far as concerns or questions. I had just had a tonsillectomy, and I came to my post-op with a few questions regarding issues that came up during my recovery. When it was time for the doctor to come in and see me, he looked at my throat for maybe 5 seconds, told me I was doing fine, then left. I don't think he was even in the room for a full minute. The nurse that I had seen before hand told me I could leave when I had already told her I had a few questions to ask the doctor. I was appalled at how they treated me. This is my third visit to the office, and when I saw Dr. Robertson before, it went the exact same way. If you need to come to this office I suggest to ask to see a different doctor or go somewhere else if possible. read more