I find that I have found a very good place to have my truck serviced. Justin Pharo is extremely…read moreknowledgeable and takes great pride in his ability to solve a vehicles problems. I would highly recommend his services to anyone. He is reasonable with his labor charges as well.

I had my car towed there on Monday to have a fuel issue addressed. It went well at first. I got…read more text saying my vehicle hadn't been looked at yet since a previous repair was taking longer. Then nothing until I get an emailed invoice that was not clear to me. I called to ask questions and even offered feedback about the info in the invoice. Was told that in his 15 years of running a shop, no one had every said they weren't clear. Well, ok then. I ok'd the work. Then I get a call the next day that in the process of replacing the fuel sensor, he cracked the fuel line. This was Friday afternoon around 2pm. They would quote it for me on Monday. I asked why it couldn't be quoted that day since it had already been there all week. They had previous plans. Ok. Monday comes, they quote was over $1000 for the fuel line and labor. My family are all mechanics but they live in Montana, a little too far to drive. Things happen when working on cars. BUT....they all said they would not charge labor and give the part to the customer at cost. If that didn't make them happy, they would not charge. I wasn't expecting it to be fixed for free but I also was not at fault that the fuel line was damaged. I told him I would just come get it. He asked if I realized it didn't run...smh. I had my car towed back home and had it fixed somewhere else for half that price. I decided to give a new shop a chance and keep it local. My mistake.

My young son bought his first car, all on his own, before going off to college this fall. He bought…read moreit used from a family friend and fellow church member who did their very best to make sure the car was going to treat him well for years to come. They had had all the work on the car done at Village Mobile in Waunakee while they owned it. Before deciding to sell it they took it in to them again to get a full and thorough inspection. It was inspected and a list of all the issues found was created. This list was passed on to my son before he purchased it. In total, they noted $1,800 of things to be fixed. We proceeded to fix the majority of those things for a total of $550. That $1,800 is clearly a major rip off of the customer. When fixing the items they noted, we discovered there was a crack and two large rust holes in the rear subframe. Totally obvious to even a non car person with out taking anything apart. I called Village Mobile to ask them about this oversight to such a major issue with the vehicle. They said they did not feel they were responsible in any way. I assured them, I did not expect them to take care of the issue free of charge. I just asked that they consider seeing what could be done to help my son get the car fixed so it was safe to drive at a reasonable price. I asked that they have compassion and see if they could do what ever they could to keep the cost down for him given they had missed something that was such a safety issue. They called today with the quote to get it repaired and I was absolutely flabbergasted! With a used subframe, mind you, they quoted us $2,000 to fix it!!! As I said earlier, the original quote, after a supposedly thorough inspection was $1,800, to fix all of the cars issues. Now they are telling us it will be $2,000 to fix the issue they completely missed. I don't know about you, but I would not trust anyone in that business to look at, quote, or do any work on my vehicle. In my opinion, this is gross negligence and complete incompetence. Not to mention price gouging, no compassion, or self conscious. For reference, here is a picture of what they did not see upon inspection. This is unacceptable on so many levels. I hope everyone reading this will think twice about doing business with Village Mobile in Waunakee and you will spread the word far and wide that this is not a company you can trust with your business.

Great place where I get all my repairs done. Great really patient and kind owners who know what…read morethey're doing. Highly recommended.

Bought a utv from here salesman was great although he's not there anymore should of told me…read moresomething. The service department not good at all over the past month brought in for a new belt. Was told the clutch was bad found the water pump was leaking so under warranty they fixed took them 3 weeks and than returned it to me like the photo below. Took it back to them got the response that they had to put new hose clamps on. Tested fine so they gave me it back 2 days later same thing so back up there again now was told it's leaking at another fitting and will be Friday till the parts come in. So out of a month I've had it for 3 days able to drive it once. I would not recommend going to this place anymore as they don't communicate unless you call or go there. And there service has went down hill

Jays had my ATV for 6 months. First the service receptionist was sick or just not doing her job…read more My ticket got " lost " on her desk and they had no idea until I called 2 months later. Then I needed a part and it took 4 more months. The part came in, they started to work on my Moto and suddenly I need a new engine costing$6000. The Moto only had 600 miles. Like brand new. The initial diagnosis was wrong. Charged me $400 for diagnosis and gave me my machine back in pieces. The work order made no sense. The employees that made initial dx had already left or been fired. They made no effort to make me whole. Certainly being a women didn't help. Maybe they should decrease their ridiculous inventory and get some good employees. I was very disappointed and will go anywhere but there in the future.

Quinn and Melissa went ABOVE and Beyond to find exactly what I wanted and not to mention I needed…read morewithin 48 hours! They drove out of state to bring back my beautiful new Atlas. Their professionalism was second to NONE! Thank you SO Much!

Put gasoline in my diesel. destroyed the engine refuses to take responsibility. Completely terrible…read moreexperience.

I took my 2026 Ram 3500 to P&B for undercoating. I had stopped there prior to our appt to confirm…read morewhat would be done. I advised at that time I would remove the fender liners so they could do a thorough job. They said that was fine. I dropped my vehicle off as scheduled & went to lunch. I rec'd a call from them stating they could not do the undercoating due to the fender liners being removed. I called them back & they agreed to do a partial application for half the price & I would return once the liners were reinstalled to finish the job. I had an uneasy feeling about this place, so when I returned home, I removed the plugs from the holes & could see they had barely sprayed any product inside the doors or rocker panels. They didn't do the tailgate at all! I called P&B to discuss this sloppy job & in order to resolve the issue, they agreed to finish the remainder of the job for no additional cost to me. When I called back to make the appointment, the manager who was going to do the work was never there & never returned any of my calls. I had to call corporate to get this resolved. I ended up getting my money back. I took my vehicle to a different business in Madison who did a complete/thorough job for less then what P&B was charging. I will not take my vehicle back to this business. Shabby work & disappointing customer service.

Needed a new tail light assembly for a trailer I'm working on and an RV dealer suggested these…read moreguys. While they didn't stock or sell the the actual part I needed they went out of their way to locate someplace that did. This isn't an unusual type of thing historically but I feel it's something that isn't practiced as often as it should be. I was not buying their wares, but they took the time to refer me to another vendor. That's the type of service I really appreciate, and it assured me that one day in the future I'll know of TWO places I will be glad to return to if I ever need this type of item again!

There should be a negative stars option. I wouldn't buy a…read morecar here or take one in for repairs here. They botched repairs on my Buick and overcharged me for the parts, plus they made me pay parts and labor for them to fix the damage they did by botching the repair... They tried to buy a car from me for way below fair market trade-in and reportedly had a buyer ready to take it off their hands at an excessive profit. They tried to convince me to have work done on my car that it didn't need, and they withheld information about something that was going to break down and would have cost far more to fix after than before a breakdown. I have no confidence in these people.

Our trusty 2009 GMC Acadia failed us again, this time two hours from home with our family of 5 plus…read more2 dogs. Onstar arranged for a fabulous (Blystone) tow company to rescue us off the interstate. We were delivered here to this dealership and were literally stranded. Car was busted and there was not a single rental car in the whole town. The mechanic tried desperately to fix us up while we waited in the waiting room - all 7 of us. Andy, our service writer, came to our rescue. He was able to reschedule someone else's service so that we could use the courtesy car to get our crew back home. The level of service he showed, as well as the other employees, was superior. They made the best of our desperate situation. They really went the extra mile for us and we are very grateful!

Best mechanic in the region. Owner Cody does a fantastic job. Work is done timely and at a…read morereasonable cost. Assessments are free and estimates reflect the cost most of the time. The shop is busy. Big jobs must be scheduled ahead. Great location. Highly recommend without any reservations.

This business excels at customer service,price,knowledge,and and honesty; sometimes a rarity in…read morethis industry. Thank you Cody and crew. Recommend for your auto repair needs.

I used to always go to big-name car shops like Don Miller Subaru in Madison but after getting a…read morequote for almost $2000 to get front control arm fixed, I knew I was being overcharged. I saw Crestwood auto clinic come up on Google and since I live in the neighborhood I decided to give Mark a try. I am so glad I did!! He had my car fixed within 24 hours and for less than half of what Subaru was quoting me for. He gave me updates and was thorough about explaining to me what was going on with my car. I love my experience there's so much that I convince my sister to go there who lives all the way in Fitchburg.

Mark is very responsive and knowledgeable. He was willing to spend time to try and figure out an…read moreunusual problem and when he ruled out a number of potential issues he let me know it would require a visit to the dealer with their specialized computer. He did not charge me for his time and effort because he was not able to fix the problem. This example of excellent customer service is why we now take our vehicles there when we need work done.