What an amazing experience we had buying our Subaru Forester!! Jason is an experienced and…read moreknowledgeable salesman and made our process smooth and easy! We went in on Saturday (end of month) thinking we would just test drive.... Walked out with a beautiful ride! Ben was the finance guru and really impressive with his full knowledge of everything financial!! Our future cars will be purchased here!!! We are officially a Subaru family!!!! Dogs are welcome ( as long as owner can behave ) so we brought our puppy as well! Thank you for being so amazing and do a wonderful and professional experience

I just wanted to send a big thank you to Don Miller Subaru service for helping me with an issue. I…read moredropped a diamond pendant down the side of the seat and was unable to find it. I went to Don Miller Subara service and was helped by Ryan. He tried to find the pendant but after some searching said the the seat would need to be taken out. Thankfully, after taking the seat out the diamond was found. Big thanks to Ryan and DM Subaru for helping me with this issue for no charge!

Ver nice and knowledgeable staff polite and accurate. Product arrived as promised after we paid…read more These are special order items so you have to pay on order. No surcharge for using credit card. No discount for paying in cash. You pay after installation for the installation.

I have gotten two cars windows tinted here. They are always extremely friendly and helpful. I had…read morestruggles with booking my appointment online, and they took my appointment over the phone. They even got me in earlier than I was expecting. Their craftsmanship is perfect and they stand behind their products.

Why are all BMW dealerships and their service departments crap? I will never own another BMW they…read moreare junk!!! And they don't stand behind their crappy cars that are less than 3 years old and constantly having issues can I say

Everyone I worked with was truly fantastic. First, a huge…read moreshout-out to Micheal -- he was the very first person to reach out, and from that moment on he was unbelievable to work with. Even with me being a long-distance client, he made everything easy, fast, and stress-free. He wasn't just a salesperson -- he genuinely felt like a friend. He consistently went above and beyond to make sure every one of my needs was taken care of. Any documentation, records, questions (even personal ones), he was there and had my back every step of the way. I highly recommend asking for him if you're shopping here for your next vehicle. He will make sure your experience is nothing short of amazing. Next, a big shout-out to Jared and Wade. I'm pretty sure they're both managers here, and as a manager myself, I can confidently say they run their team extremely well. Their leadership, communication, and people skills are top-tier. They make everything easy to understand and make you feel completely confident and worry-free throughout the entire process. I'm incredibly grateful for everyone I worked with. If you're looking for your next car, this is the place. I promise you -- you won't regret it.

Quinn and Melissa went ABOVE and Beyond to find exactly what I wanted and not to mention I needed…read morewithin 48 hours! They drove out of state to bring back my beautiful new Atlas. Their professionalism was second to NONE! Thank you SO Much!

Put gasoline in my diesel. destroyed the engine refuses to take responsibility. Completely terrible…read moreexperience.

I scheduled a service appointment with Zimbrick VW of Middleton because my engine was making some…read moreodd noises when idling, and also didn't seem to be running 100% smooth at highways speeds. I had traced the issue to the VVT solenoid (AKA cam magnet) which I had already replaced once, and suspected the issue was coming from that. They proceeded to quote me over $5000 for 4 different repairs. After doing some research, I concluded that 2 of those repairs (which would have totaled somewhere around $3400) were completely unnecessary and they were just trying to upsell me. For the actual repair relating to my VVT solenoid (and oil spool valve) they quoted me $1000. After looking up the repair I quickly realized that was very overpriced, as the repair was essentially removing 3 bolts, popping two parts out, and replacing them. So I asked if I could just buy the parts and do it myself (which I actually didn't do and decided to buy online, because their parts were also overpriced - $500 at the dealer vs $278 online for the same OEM parts). I did have them move forward with a separate repair they flagged, which was new tires and wheel alignment ($1000, which I will admit was a decent price). However, they then charged me an additional diagnostic fee "because I didn't move forward with service"... even though I paid them $1000 for new tires. When I initially dropped the car off I signed for the diagnostic fee, and I explicitly remember reading that they waive the diagnostic fee if you move forward with service. However, they explained to me that my tires were under a "separate diagnosis" and that the tires didn't count or fall under the "diagnostic fee". Overall I left feeling like this place doesn't care about their customers and just wants to make money.

The eastside service has proven to me nothing but poor and incompetence. I have given them more…read moreopportunities than most would be willing to do and they have NOT improved. Stay away from getting your car serviced at Zimbrick Madison Eastside.

I went there with my car diagnostic and they said they will fix the car and it will cost almost…read more$600 to be fixed. They charged me $1,400 and changed only one part and didn't fix the other part and there's still a leak then they told me to go find someone to fix it because it's pain in the bud. It's a horrible experience

Loud exhaust on my vehicle. Had an inspection done and was told and shown what work needed to be…read moredone and how much it would cost. I had the work done and the person doing the work was friendly and did a great job. Thank you Joe.

Outstanding service year after year…read more These guys are on the ball and most of the time very friendly. All are helpful, even the ones who aren't supposed to be. I frequent 3 of the areas stores under this families name. I sometimes see the counter guys at the other locations. While they don't greet me by name, they do acknowledge my being a regular. I truth, although I've been a regular for about 10 years, I don't know I could recollect their names either. But 10:1 they will be spot on when asked to track down a part and have it available often the same day, but usually the next. Or they will call the nearby store and find if it's readily avail NOW, and make sure you are the one who buys it if you make the trip. Auto Zone today failed me in this grievous error and minutes ago I noted their outright miserable customer service performance as I saw appropriate. I bought the filter in question, even though it was a higher price to do so. To make a point. Customer service matters.

At first, I called the shop in order to inquire about some small short fuses for my jeep. After a…read moreshort description of the issue, which was my AC fuse blowing, the representative essentially told me I just need to come in and look for the part. Additionally, they told me that the fuse wouldn't fix it, but if I wanted to come in and spend money I could do that anyways. I also brought in samples of the original fuse as well as fuses that I bought from AutoZone. I noticed that there were different volt ratings on each type of fuse, not just the amps. When I had asked about what potentially could happen with the fuse, and if it would fail sooner if it was not rated for a specific voltage, I was not provided a thorough answer. I don't expect all representatives at auto part stores to have some an electrical engineering background, however, I would expect for someone to explain a little bit more, rather than them just selling the product and telling the customer to "make sure you keep the receipt "

I was visiting my mom in Madison when I stopped in; knew it was going to be raining again the next…read moreday. My back windshield wiper was past its need to be replaced & I didn't want to drive two hours back home in the rain not being able to see out the back. I went into J&H and John promptly looked up what size I would be needing. He called out a very friendly & helpful employee to not only grab the one I needed, but also install it for me! I was very happy I stopped in at J & H. Fast, helpful service from some really nice guys. Does this lady (with her purple hair) know what she's doing in the auto part shop? No! I was a little nervous honestly, but you made me very comfortable, so thank you!

Owner gave me phone numbers of mechanics he knows and could recommend. Saved me a TON of money!…read more Very nice.