Alaskan Fireplace replaced two gas fireplaces and did an awesome job. Very professional staff…read more Highly recommend them.

I accompanied my mom to Alaskan fireplace to look for brick or stone to replace the ceramic tile…read moreshe had on the front of her current fireplace. She had a fireplace mantle made and explained to our salesman what she wanted and showed him photos of the mantle. He said that will never work. My mom told him again what she wanted and described what she had and he told her again that won't work. He even asked her if he needed to speak slower so she could understand!! She then went to Burlington fireplace where they understood and they were able to assist her and her fireplace turned out spectacular. If you want kindness and good customer service Alaskan fireplace is the last place you should go

Decided to retrofit our wood burning fireplace with a gas insert/heatilator. Midwest Fireplace and…read moreChimney was the company we decided to use and we are very happy with the results. Jordan and Peter went above and beyond our expectations. We had a stone hearth that had tile glue on top of it that no one wanted to remove. Jordan and Peter isolated the area and not only removed the glue but didn't create any dust outside of their "tent". They were super mindful of dust. When they were finished they cleaned up so well that we didn't have to do anything other than rearrange our furniture. Thanks again guys. Decided to retrofit our wood burning fireplace with a gas insert/heatilator. Midwest Fireplace and Chimney was the company we decided to use and we are very happy with the results. Jordan and Peter went above and beyond our expectations. We had a stone hearth that had tile glue on top of it that no one wanted to remove. Jordan and Peter isolated the area and not only removed the glue but didn't create any dust outside of their "tent". They were super mindful of dust. When they were finished they cleaned up so well that we didn't have to do anything other than rearrange our furniture. Thanks again guys.

Great guys to work with They explain what they will fix and…read moreare honest men to deal with. Chimney repair is not cheap but they work hard to give you a job well done!

I had a ventilation issue with my water heater where there was a significant amount of blowback…read moreinto the house. After getting a plumber and chimney service to look at the situation, I was left with the options of buying a new high-efficiency water heater that was vented directly outside or installing a new chimney liner. I had Chimney Crafters come out to get another quote on the line and their technician was the first person to critically look at the issue and found an expired squirrel had been blocking the airflow. Please use Chimney Crafters if you are looking for knowledgeable, friendly, and honest contractors.

Unethical business practices - expect retaliatory public defamation from Actual Malice if you…read morecomplain about this business. How many of their reviews are legit? How many bad ones were removed after their bullying - as they are doing to me now? Erik never sent me the requested additional quote as they said he would. Finally replied a week later to say the refuse to do the chimney repair without a valid reason. I then posted a 2-star Google review after my time and effort was wasted working with this company's reps. Within 2 hours, my own small business suffered a fake negative 2-star review on Google from someone who never hired my business, retaliation for my review constituting 2 violations of IL law: Defamation PerSe and Actual Malice. Watch and see as this company anonymously posts a fake negative review of me and my business on Yelp.com out of unethical retaliation...

Pratt's Chimney provided excellent customer service throughout the process and the work they did…read morewas amazing. Dan and his son Jacob converted my fireplace to gas and they made the whole process so easy. Very professional and personable, and I very highly recommend!

Great job on my chimney repair! These guys know what they're doing at a fair price. They are my go…read moreto for chimney repairs and maintenance!

We bought an older home with a fireplace a few years ago. We tried using the fireplace a couple of…read moretimes, which resulted in our house being smoking. A friend recommended Elite. I was able to get an appointment quickly. Alex come out for the evaluation, very professional and informative. We decided to repair. Alex and Ray our repair.They were fabulous, and respectful of our home. We could not be happier and can't wait to use our fireplace.

Extremely unprofessional communication when questions were asked regarding the invoice. Refusal to…read moreitemize charges and then threatening to charge us finance charges less than 48 hours after we received the invoice and asked for clarification.

North Shore Chimney and Fireplace exceeded expectations in all ways. When I first reached out to…read morethem, I was nervous: everyone with an older home hears horror stories about chimney repair. Barrett really surprised me when he told me that my chimney was in good order, and only a minor sweeping was necessary (I hadn't had it cleaned in 6 years). We then discussed our options for converting our fireplace from natural wood burning to gas, and it was surprisingly affordable. Even in the summers now, I'm starting my day with a little fire to join my coffee. Great decision on our part: North Shore Chimney and Fireplace provided great value and a great experience. Highly recommend!

Options were presented clearly at initial consultation with no pressure to upgrade. Professional…read more workmanship on gas conversion and left the areas spotless. Reasonable price and pleasant experience. Definitely recommend!

Earlier today, Luke came to inspect our chimney. Before he came, he texted me his arrival time to…read moreconfirm our meeting. He offered to remove his boots as he went to investigate our leaking issues surrounding our chimney. He took thorough pictures and notes on the issues and encouraged me to reach out to the roofers we used over the summer. Just after he left, Luke sent me a quote including his detailed recommendations and pictures/video/observations. I felt respected, heard, and he not only quoted me, but offered to help me navigate next steps with the roofers who need to fix said problems. Because of his professionalism and kindness, I would absolutely recommend him to others and will keep this company in mind for any other needs. If our roofers refuse to complete the job and repair said issues, we will absolutely use QF&CS. I wish I would've had them do this originally!

Received their coupon for a cleaning and they showed up and "inspected" the chimney with a camera…read moreand then within 15 monutes were telling me i needed to spend $12,000 - $15,000 to "reline" the chimneys. Charged $704 and no cleaning. I was suspicious so i called our builder who recommended another company. As the other reviews on this page note, i was told by the 2nd company there was no damage and no need for any relining. To add insult to inury they tried to tell me that "relining" isnt as good as replacing the "whole chimney" for $35,000. The 2nd company said that there was no need for any repair but if there were, a relining was about $1,600. This is fraud. And if they say we aren't listed as a customer as apparently they do, I will post the invoice and the charge. Beware.

Ten stars to Pratt's Chimney Service. I highly recommend them…read more They are professional, knowledgeable and trustworthy. Andrew, our technician, was diligent and very successful in removing soot from our beautiful limestone fireplace. He understood the challenge and complexity besides being very tidy in the process. Kudos to Pratt's. You can't go wrong hiring them. Many Thanks!!!

Great reliable and honest chimney service. Used them for a new crown and 2mdampners. 5 years…read moreafter dampner installation 1 could not be closed. They came back out and fixed the issue (no replacement needed) under warranty! Great guys.