Pratt's Chimney provided excellent customer service throughout the process and the work they did…read morewas amazing. Dan and his son Jacob converted my fireplace to gas and they made the whole process so easy. Very professional and personable, and I very highly recommend!

Great job on my chimney repair! These guys know what they're doing at a fair price. They are my go…read moreto for chimney repairs and maintenance!

Great customer service and pricing. We did some shopping around and found that Lucy's price matched…read moreand discounted the price of other stores. Sales person was very helpful but not pushy. She alllowed us time to look around and discuss our options. Will definitely go back and refer others for appliance needs.

This business was recommended to me by two customers but it fell way below my expectations.read more

Jake, Matt and their team did a great job relining our chimney, putting a new crown on the top, and…read moremaking sure we were good to go for the season. Their prices were fair and competitive and they responded quickly when we had questions. The crew was neat and clean while working in our home, and they finished the job on time. Highly recommended!

We had a fireplace that was unused since buying the house. We've never had a "gas starter"…read morefireplace before and didn't want to burn the place down. I looked around at vendors and liked what I saw about High Rise Chimney so made an appointment with Maggie, who was wonderful. First impression was a good one as one of the owners came out himself! Matt was excellent. No pushy sales pitches, no trying to downplay anything, and frankly shocked me by saying the fireplace was fine and usable but needed some exterior work in the future (again, no pushing). We talked about making it gas only and he talked me through that as well. Best of all, he showed us now the thing even works and gave advise on using it. Fantastic! Absolutely one of the best visits ever. I will be using them for all future needs. Thanks Maggie and Matt!

Chimney cleaning. Man on phone would not give me an estimate over the phone and was kind of off…read moreputting. When Sam came he took photos and sent them back to the boss? They gave me a reasonable quote for the woodstove $99.00, but they quoted me $500.00 for cleaning the fireplace! No reason as to why the fireplace was so much more than the woodstove. I did not get the $500.00 cleaning but did get a firebox cleaning. Sam, the gentleman that did the work was very good, nice, knowledgeable, informative, excellent work ethic. Would only use them again if Sam is the one doing the work

Fantastic, punctual service and I'm incredibly happy with the work they did!…read more I have converted my fireplace into a wood burning and now I cannot wait for the cold weather!

We had an issue in our electrical panel following a loss of power during a storm. Of course it was…read moreon a Friday night. Tom Jr. came out and made certain our electrical panel was functioning safely again. We appreciated the prompt, professional response! We would not hesitate to call them the next time we need electrical work done.

I had Tom's brother Phil come out last year & re do all my exterior lights, 6 in total. $260-…read more(labor) 2-3 hrs total Phil gagliardi GREAT company!!! Tom, not so much I thought I called Phil but an extremely hard lesson later I found I called Tom gagliardi by accident I told the lady that I had two ceiling fans & three sconces to install all brand new in a union built house. She said $125 an hr & roughly 2-2 1/2 hrs. Mike shows up,super nice guy but has nothing to do with billing, he gets done & hands me a bill for almost $600 We called the office to see about the difference & she says well I'm not an electrician so I can't tell you how long the job should take, then tells me they are union & you pay from the time they leave the shop until they get back,WHAT???? You should not be answering the phone & representing a business if you are ignorant of the education it takes to speak clearly & concisely to educate your customers & build a clients base, not alienate them. Small town here in Kenosha we work to hard to give our money to overpriced ridiculous company. SAVE your money call PHIL not TOM!! 3 times the price

We had a central air conditioning unit installed and the experience was great!!…read moreWe love our new central air. The team was very helpful with questions I had. Ashton was also extremely supportive and helpful. Great service and I would highly recommend them. The value was good as well.

I set up an appointment with this company for my shop units. I was use to going to Stop Heating &…read moreCooling and was told they had bought them out. I explained that I had an air conditioner/hearting unit that needed help. I explained that the unit was smelling of vinegar and moldy smell. I explained that the unit was cooling but that it was extremely hot to the touch outside. I was told that it was most likely a valve that was plugged and that they could come out and fix that and clean the unit. I set up my appointment for 3:00. The next day I called and asked if I could have both units cleaned so I would be set for winter. I again explained that these were hear and air units AND gave them the name of the unit I had in my shop. I was told they could do that. They did ask if they could back the appointment up to 1:30 and I agreed. On that day I get a call at 11:50 that Mr. Michael Gaughan is on their way. I race over there and open up my shop. I am waiting for 20 minutes so I call to make sure they did not come early and leave. The person on the phone tells me they are still on their way. Ten minutes later I get a call from Mr. Gaughan from his vehicle asking me if I am there even though he parked right in front of the shop and could clearly see me inside the building. He walked in and I proceeded to show him where the units where and what was happening. He cut off my sentence by wanting to see where they were in back. We walked around the building and he looks at the one unit and asks me if the unit is working and I said yes, but it is running really hot. I told him that the company thought it was something plugged. He then asks me if water comes out of the unit. I said I did not know for sure because se there has been no water coming out of it. He then asks me why I would think water would be coming out and I said because the condensation has to go somewhere and its clearly standing water inside. He then asks me where the water is. And I have no idea what he is talking about. And he said well the water to hook up a hose. And I said, we do not have water back here. It is in front of the building. Is this so you can clean the unit or what because your company never said anything about this. So he then starts walking the opposite way of where we came in. Not to look at the other unit but just walks away from me. I ask him what he is doing and that there are no water outlets over there. He proceeds to tell me that he is nosy and he just likes to nose around and see what's going on. I tell him that where the trash is and it's easier to get back the way we came. On the way back I show him where the water hoses are and he complains that his hose may not go back that far. Back in the shop, he then turns to me and asks me what he wants me to do? Does he want me to take the unit out? Does he want me to take all the insulation out? How the heck do I know? I called his company and they told me they would clean the unit and fix the draining issue. They never asked me any questions. So finally I ask him if he has ever seen a unit like this. And he tells me he only works on big units and split units. I ask him if he knows what to do because if he is not comfortable doing this I cannot afford to have him mess it up and need a new unit. And he still has never even looked at the other unit. So then He starts complaining about how he would have to do this and I have now lost confidence in this guy. So I call his company back and tell them that this guy is not sure how to proceed and could you talk to him. I am now in business mode voice stating that I told you everything when I made the appointment and now I have someone who I am worried is going to screw things up worse. So I give Mr. Gaughan my phone and they discuss it. He hands the phone back to me and the they tell me that he knows what to do and it will be okay. I again reiterate that if he does not feel confident doing this I cannot afford to buy another AC. So I get off the phone and say you are good to go. But by that time Mr. Gaughan has developed an attitude. He takes two steps and gives me the stink eye. Takes two more steps and gives me the stink eye. He then takes out the filter to the AC which is clean and then shoves it back into the unit. He tries to pull the front plate off of the unit and cannot and clearly does not know what he is doing. I then say to him; I do not understand what is the attitude here. Look, if I am not confident in my job, I let the client know so they do not walk out unhappy. Do you feel comfortable in what you are doing? He turns to me glaring. I am looking back at me and he starts walking past the door and takes two steps and says angrily Competent and then walks some more and says competent. And I say back to him, I have no idea what is going on here or what you mean by this. He then walks around his truck and stands there doing nothing and then he walks over to the other side

My wife and I swear by these guys. We have a 1950s era home with the original in floor radiant…read moreheating and new state of the art boilers and controls. Building Waters keeps it run-ing shipshape. Additionally, we purchased a "split" hvac unit from them which they installed and maintain. We've found them to be prompt, responsive, respectful of our home, and fair in their pricing. Highly recommended.

I usually don't post much but when a company is this good I should let everyone know. Building…read morewaters and the company they affiliate with have to say Evan And Johnathan stand up work and my first call in this line of work is the honesty of the company. I'm not a plumber and I know this can be costly , they where honest straight forward , knowledgeable, and tolerated my dog. Thanks and great to have companies like this so close to home. Hope the boss reads this! Thanks again. Dan

I am extremely disappointed with Heating and Cooling Solutions and would not recommend them based…read moreon my experience. In December 2025, I purchased a new furnace and condensation pump from this company for over $4,000. Just a short time later, the condensation pump stopped pumping water properly. I contacted Heating and Cooling Solutions, and they sent a technician to my home. The technician determined that the plastic drain tube they had originally installed was too long. They simply cut the tube shorter to correct the problem. Despite this being an issue with their original installation, I was charged a $129 service call fee plus an additional $150 for approximately 15 minutes of work. I called the owner, Todd, to ask why this repair wasn't covered under the warranty, especially since the condensation pump had just been installed by their company. Instead of standing behind their work, I was told that I should have been performing "preventive maintenance." I find it unacceptable to be charged nearly $300 to correct what appears to have been an installation issue. A company that installs equipment should stand behind its workmanship, especially on a recently installed system. Instead, I was left feeling like my concerns were dismissed and that I was being charged for their mistake. This experience has left me completely disappointed. I expected much better customer service and integrity after spending thousands of dollars with this company. Unfortunately, I feel these business practices are unfair, and I will not be using or reccomending Heating and Cooling Solutions again.

Great work on my upstairs attic furnace. I was not happy they wore there wet boots up my beige…read morecolor carpet. This was the only estimate got. They was fast, on time and cleaned up well.