Good luck on getting a response from them. Need forms filled…read moreout to return to work, had issues with it, but could not talk to anyone to get it resolved. VERY POOR CUSTOMER SERVICE

Have had to wait 5+ hours here before. It seems like the company over schedules too many patients…read morefor one day which overwhelms the doctors. I am giving two stars because the doctor I see is a very good doctor and knows what he is doing. I would say the company needs some reconsideration on how they schedule patients. Right now it's all about the money which is sad.

I recently moved to Cincinnati and needed a new optimist. After conducting research for about a…read moremonth, I landed on Dr. Hamillton, Hyde Park Optometrist. My eye exam was the MOST thorough and Dr. Hamilton explained every step with precision and humor. Importantly, I learned why eye glasses ordered from lesser committed "eye professional" offices do not work as prescribed - they are made with inferior plastics - something you will not see endorsed from Dr. Hamilton. Only the best because he and his team truly care about their clients wellbeing. My research paid off and I hope this review helps you on your journey to find the right optometrist. Truly an exceptional experience!

5 stars for Dr. Guappone. 4 stars for the pushy…read moreneed-to-buy-your-glasses here pitch. -- I found Hyde Park Optometrists thanks to Yelp (see Yelpers, your contributions REALLY make a difference in peoples lives!) My husband and I actually booked back to back appointments. I haven't been to the eye doctor since I was in 5th grade, mainly because I claim to have perfect vision, but after not being able to see (especially while driving) my family banded against me and made me go (insert mad face). And I'll admit, i was mainly not going because I thought it was because I was getting older and/or possibly because I am scared to death of that eye puff machine. Basically I'm Rachel off friends in the episode "The One With Joey's Big Break" and also where Rachel goes to the eye doctor, gets some drops and everyone has to hold her down to put them in, yeah that's actually based on my life story. ANYWAY -- the doc tells me the eye puff machine is old skool and that technology is no longer in use. Now they use these super high tech camera things and it's not *as* scary. After the camera screenings etc. the eye exam was where I seriously almost lost my shit. Dr. Guappone 1) looks like Bill Nye. 2) IS THE SMARTEST MOST ARTICULATE MAN ON EARTH (well at least in the eye doc world). He didn't give me some BS medical terms. He actually broke down what was wrong in terms I could understand and even demonstrated on a model, and as a visual learner I was super appreciative of this! Also as others have said, he is very thorough. When I started off my saying I was a perfectionist, he went on to say he was too - and hence the through exam to make sure that the exam matched up to the camera readings. I just could not believe the amount of time he took to explain both to me and my husband about our situations, preventative health, and plan moving forward. It was a breath of fresh air and seriously eliminated (well almost) my fear of going to the doctor. I cannot reccomend him enough! The only negative and -1 star. I felt like the glasses selection was a bit outdated. They had some trendy designers, but not nearly enough or in the styles I wanted. Although the young man helping me was funny and enthusiastic I was put off by how insistent he was when trying to get me to purchase glasses through them. I literally just learned I needed glasses, if I have to wear them on my face every day - I want and need to find the ones I actually like! And again, as a perfectionist do some reserach first. Albeit super friendly, would lay off the sales pitch. Overall cannot reccomend this place enough and I will certainly be back for my ongoing check-ups!

My eye doctor here is friendly, knowledgeable and helpful. I also got my contacts here. I know this…read moreis old-fashioned but Shaughn was awesome! He always made sure I was taken care of. He would have my contacts sitting out waiting for me. He would stay a few minutes late to make sure I got them and everything was processed. Last week I found out that Shaughn no longer works there. I don't know the situation. But the service I got today was awful. I called ahead and the new person wasn't ready for me. She had closed down her system for the day so she couldn't process it tonight. (Granted I got there right as they were closing.) I guess I'm just used to better service. I'll go online from now on.

I've been a patient for some years, but I am never going back again. Dr. Gooch is good, but the…read morestaff constantly misbills my account, ignoring my insurance coverage, turning no-cost checkups into high-cost (to me!) medical procedures. The billing is predatory and will gouge you (literally) blind.

I recently booked an appointment. I left work early to make it, but when I arrived the entire…read moreoffice was closed. I double and triple checked to make sure I had booked correctly, and I had. I left the office a message and they called me back the next day. They left me a message and did not apologize it even acknowledge the problem, just instructions on how to book another appointment!

With an insurance change we were required to find a new optometrist after 6 years being with our…read moreformer Dr. We are so pleased with the family oriented and customer care provided from the reception, to eye photography assistant, the Dr and follow up contact education. Our Dr was very complete and offered an experience we haven't experienced since relocating 6 years ago to Ohio. As a result, the entire family will be coming here. I really appreciate the 1:1 contact education for my teenager who will be a new user to contacts. The instruction was delivered with encouragement, patience and understanding. Thank you! The office is very clean. The parking is across the street behind the bar/restaurant. Be careful crossing the street as there are lots of crazy drivers.

The visit to Dr. Adam Nusgart was horrible…read more I went there specifically for my annual contact lens update. When I made the appointment, I made that very clear. And, it took 6 weeks to get in. When I explained that I didn't have enough contacts lenses to last that long, that I would be forced to re-use my daily contact lenses, the person doing the scheduling said that he would put me in so that I would be notified if there was a cancellation. I asked if I could get some samples to tide me over in case the cancellation didn't happen. He said no. Okay, so I waited the 6 weeks. I was not notified of any cancellations and so I did re-use my daily wear contacts. For weeks. When I finally went in for my appointment, I first saw the tech who ran me through the usual basic exams. Then she dilated my eyes. But then I saw Dr. Adam Nusgart. He said that he couldn't fit me for contacts. The reasons were all over the place. First it was because my eyes had already been dilated and that he can't fit me for contacts when my eyes are dilated. Then he claimed that's not his area, that contact lenses need to be fitted by the other person in the office and that I would have to make an appointment. I pushed back. He left the room only to return with a 5-pack sample of contacts - not my prescription, BTW - and gave them to me in a way that was like he was handing me something illegal. 'Put them in your purse so no one sees...' He then sent me back out to the receptionist to make another appointment with the other person on the office who would fit me with contacts. BTW, the 'other person' only works 2 days a week. So how much more would I have to wait? It was then that I blew up. After an angry confrontation, they agreed that if I didn't like the sample Nusgart had given me - I guess they were in on the secret sample contact deal at that point - I would be able to get a prescription for contacts using my previous years' adjustment. So all that and I didn't even get my prescription updated. The next day, when I called to order my contacts, no one answered the phone. I left 3 messages over the course of many hours. No one ever returned my phone call. I finally called the Montgomery and was able to place the order there. Don't go to this place. Their level of incompetence, disorganization and disinterest has no place in healthcare or in any place that involves dealing with people.

Norwood Store is Totally Rude and irresponsible... Terrible... Shut it down... Unprofessional and…read moreNo concern for the business...! No Star... Totally disrespectful for a customer. Not Properly trained or educated at all. No Star rating! I made a appointment at the beginning of October for November 1st. Got there November 1st and they said I didn't have a appointment. Like I have to make this appointment up. Rudely they told me that January was the only available appointment they had. I have been a customer for 5years. They are horrible in Norwood!

This was a wonderful experience from the walk in to the doctors appointment to the picking up of…read morethe glasses! The doctor was wonderful - he got me in and out ! The receptionist was nice and informative - I like how I had the option to get kids glasses here whereas other places have told me my head was too big for kids (it's not - they wanted to upsell). I originally picked PAIR eyewear for my glasses but my prescription was too high so the lady hooked me up with purple reflecting lenses instead. Pickup was a breeze - receieved a text then came in - got both my old and new glasses sized correctly! I will definitley reccomend here to anyone looking for glasses!

Well, when I arrived, I was greeting by an exceedingly charming receptionist who made me feel very…read morewelcome. I met with the optometrist, and he provided entirely adequate care and answered my questions to my satisfaction. The glasses technician who helped check me out was gregarious and helpful. Then... my glasses arrived... I receive a text: "come get them" it says. Excited over my new eyewear, I rushed over. Upon arrival, I was greeted by the same, friendly receptionist. GREAT! But, oh, how the tables turned. The technician assisting me in obtaining my new glasses appears somewhat puzzled after checking their cabinets for my new specs. "Are you sure you aren't picking up your wife's glasses?" she asked. Remembering that my wife does not, and has never, worn glasses, I reply, "No." For the next ten minutes, I am repeatedly asked this question as the technician made not fewer than a half dozen trips to the cabinet. "Are you sure you got a text?" she asks, with growing irritation that I will not just take the glasses. "Pretty sure," I say, showing her my phone. Finally, she relents and admits they do not have the glasses after looking at the purchase order, and the cabinet, two more times. She then uncovers a receipt for my prescription from the delivery company. Nevertheless, I am then told that I am mistaken and that the text does not actually mean that my glasses have arrived. "Pray, tell," I enquire, "how that may be?" Changing strategies, she then informs me that they estimate 7-10 days for delivery and, because it is only day 5, she has no obligation to have my glasses for me. Her irritation with me is now palpable, and her colleagues appear uncomfortable. Deciding that my time was better spent not talking to this lady, I relent and mumble something about coming back in a few days. But wait! From the corner of my ear, I hear another frazzled customer who had just walked in. She informs the receptionist that the glasses she received were not hers! From there, the confusion abated: they had given her my glasses. I received my eyewear and left. Had I not been gas-lit and lied to, this would be a 4-star review. Had I received an apology of any sort, this would be a 3-star review. Instead, I received sullen glares from someone who was none too happy with the resolution. 2-stars.

I realized I left my contacts at home and was in downtown Cincinnati for a wedding. Danielle and…read moreVanessa at the front desk were SO kind to give me a pair of contacts and case at no charge without hesitation!!!! Above and beyond for customer service despite not being a patient there.

Great doctor with excellent service. I never have to wait too long and the office is always clean…read more I've been coming for many years and despite the location not being as convenient as it used to be, I still plan to be a patient.