I started going to PT solutions when I got injured 10 years ago. Under the leadership of Beth this…read morebusiness has always helped me reach my goals. Joy and Brooke are amazing people who will do anything to help you be successful. The thing that separates PT solutions is they treat you like family. I cannot recommend them highly enough.

Jen, Kyle, Taylor, Lauren and the rest of the staff are warm and professional in their approach to…read morephysical therapy. I achieved total relief from my pain in half of the anticipated time. I felt like I was a friend along with being a cherished client. This place is a winner!! Should I need such services in the future, PT Solutions is the only place I would go.

They are wonderful! Everyone is very friendly and genuinely interested in making you feel better…read more I have had hip and back pain for many years and am finally seeking help. They work you hard but only because they want you to achieve maximum benefits from the exercises. They always ask, "Is that OK?" or "Is that too much?" Hannah, Tim and Myra (I may be spelling her name incorrectly...) are great. I am feeling genuine results as my pain is diminishing and flexibility increasing. I also feel like they know you better than you know yourself. At first they give you exercises to see what your limits are and gradually increase to greater difficulty. Also, it is really clean inside. They take care to keep the tables, equipment, seating area and bathrooms clean. I feel great after several months of therapy. Oh, one more thing! I forgot to mention that they are fun!! Lots of laughs while working hard!

Patient care and attention was so-so, it got the job done. 4/5…read more Care was provided in Michigan. Attention Corporate Office: The Patient Advocate team is incredibly difficult to work with, with no help from Escalation managers. My experience has included me following up with ATI Patient Advocates three months consecutively - serious attitude issues, irritation, acting ignorant to the call I had just had with them - same voice/same name, it's the same person. One time I had to ask that they maintain a professional demeanor on one call, it was THAT bad. I was providing EOBs with proof of payment distribution (dates and check numbers per visit/bill) by email, all of which went unacknowledged both times I had sent it. Bills came again the following month, so I called again... Being put on hold constantly - upwards of over an hour on two occasions. Calling back after long holds, speaking to escalation managers (one sounded like he was taking the call by car) who don't have insight into advocate team emails so they can't speak to proof I've emailed. Getting sent to collections agency PFC - great relief - zero issues with attitude, comprehension and communication. PFC acknowledge they've received my material. PFC send material to ATI Billing the following day. Starting to feel better... I call PFC collections for an update almost 2 months later; PFC has yet to hear back from ATI billing. I call ATI back. Escalation Manager says it's with collections, can't help. Tells me to call PFC. Doesn't acknowledge that I've told him I've been in touch with PFC and they are waiting on ATI Billing. Issue continues to be unresolved while it's been over a year since treatments. Wasted time and energy. Back of the house needs major revamp. Lack of processes, lack of customer service, lack of care.

No communication and very unorganized. Please don't need anything from their billing office, you…read morewill spend HOURS on hold, get hung up on and your needs will NEVER be met. All without a care for their patients, especially the elderly. Throw on a language barrier and forget it. The "patient dedicated specialist" was anything but. Sad that a company that makes so much money treats the people that pay them this way.

Today was my last therapy session, and it was bittersweet, I will miss them all, they were…read moreunderstanding , answered my questions and helped me understand why I was doing what I was doing. I feel that I have come far in my recovery because of them. They made therapy fun. A great group of people. Will recommend ATI and especially this location to anyone who needs physical therapy

ATI does a great job with helping people with recuperating from injuries or surgery. Ashley is kind…read moreand makes you feel comfortable working with her. Always a positive attitude.

There are some surgeons who are great at what they do but have a bad bedside manner; there are…read moreother surgeons who have a great bedside manner but are just okay surgeons. Lastly you have Dr. Hilton and those at Midwest Bone & Joint. Caring, compassionate and an excellent surgeon and staff. I received the best care and received the best results possible. Would recommend Dr. Hilton and the staff to anyone.

Dr. Moy is just awesome!! Always excellent but this was the first time after having Stew's shoulder…read moresurgery. He was just fantastic!! I'd highly recommend him! His care and understanding is amazing!

I have been going to Andrew Moy for the past few months for some arthritis in my hips . I have to…read moresay I have been able to do things I was never able to do before. This guy knows his stuff! I highly recommend him.

I came for an MRI of my lumbar spine…read more The front desk and MRI tech were very pleasant. I was offered coffee, tea, and water. They didn't keep me waiting, and the MRI was completed in about 40 minutes. I was also able to request a CD of the images.

Apparently the facility started a new database today and changed their name. They are now called…read moreIllinois Bone & Joint Institute so information had to be re-entered. Not a big deal and not even time consuming. The disappointing issue was after 3 years of returned visits to Dr. Miller, the only advise he had for me was "let's put a different bandage on it (literally and figuratively) and watch it" and purchase a wider shoe." Seriously? My toe is sending shooting pain across my foot and up my ankle. Apparently speaking louder to me will make me believe the pain in the toe is not the issue. Very unproductive visit, so after 3 years of co-pays I am seeking a 2nd opinion elsewhere.

I am so pleased that I found Dr. Mackler! I needed a cortisone shot for my Plantar Fascists because…read moreI was going away for the weekend and knew I'd be doing a lot of walking. They got me right in that day! Their office has a great vibe, everyone is very friendly and helpful. There are no cold birds here! Dr. Mackler took his time with me to show me diagrams and models of the foot and thoroughly explain my condition and what I can do to fix it. He is very informative and that is greatly appreciated, more doctors should take the time to explain things like him!

Dr. Mackler was very professional and took his time explaining what was going on with my ingrown…read moretoenail. The appointment was brief and I didn't have to wait at all beforehand. The staff is very friendly and welcoming; willing to help and answer any questions even though they had things to do.