I've done the first half of my open water referral course (theory and confined), a nitrox cert,…read morevarious equipment purchases, and now a regulator service with Y-Kiki. I can say that each time I've worked with them has been an absolute pleasure, and would unequivocally recommend them to anybody looking for a dive shop in the area. My OW referral course was excellent. Diane helped with set up the course and with my initial purchases, and she was fantastic. I took the theory and confined dives with Scott and Matt, both of whom were consummate professionals. I did my nitrox with Scott, and I've bought gear from him and Phil. All of these people were amazing, and I'd give 6 stars if I could just for the customer service this shop offers. The two shops (more on that below) are fully stocked with quality gear, and they can order stuff for you from several companies if they don't carry it. I haven't gone on any of their dive trips, but I signed up for their emails and it looks like they offer several to exotic locations throughout the year. They also have a couple dogs running around the west county shop. It's basically how a good small, locally owned business should run. Note: Since this branch is one of two and it'd be too complicated to separate out my experiences, I decided to write the same review for both.

Rude dismissive instructor that I never asked for. Made wrong insinuations and assumptions and got…read moreothers to try to intimidate. Treated like I was incompetent. FYI. A dozen certifications... not including open, advanced, rescue and master levels. Will be addressing this further about the behaviors that where shown to me, including the rudeness, intimidation and assumptions that were clearly out of line. I've had a variety of instructors.... All fun and professional but this lady went out of her way to imply things.... A Karen she was!!!

A great family run dive shop. Their instructors are very knowledgeable and take their time in…read moresmall groups to teach more efficiently. They really treat you like a person, as opposed to just another number. I highly recommend.

Great group of people it is a new shop built on an old one. Most of the staff worked for years at…read morethis location. They have a lot of years teaching diving and love to teach

Buckle up, friends. This is a long story with a short message. Do not give your money to West End…read moreDiving / Bonne Terre Mine. Manipulative sales practices and safety concerns should keep you far away. I was a staff diver with them for a short period of time and the complete lack of attention paid to safety was shocking. I left after just 4 weekends of working citing lack of training and safety concerns. I never received any pay for the time worked and now find myself out thousands of dollars for the experience. I got open water certified through West End Diving in Jan of 2020. My instructors were impressed with my skills & the owner Doug told me about their staff diver program where they supposedly train you to be a divemaster, pay you for your labor, and let you dive for free. This is where things all began to fall apart. Doug is a salesman who likes to apply a lot of pressure. Telling you things like: "You should never buy your gear online." "It's life support equipment and you must have your shop in your corner to make sure things are safe." And of course, "NEVER buy your gear from a private seller or eBay." Doug feels so strongly about this that though he charges you $1500 to join the staff diver program, that price surges to $2500 if you buy a single piece of gear somewhere else. Case in point, my dive computer. West End Diving sells Mares gear. Most Mares computers are not great imo. They are not back lit, dark, hard to read. I wanted something with more features than the $200 computers he had but not as high end as the $1200 Mares Genius high end model. I was told that I had to choose between those options or else pay the $1000 extra for the program. Cool, right? I did eventually pick up all my gear through West End Diving. I did tons of research but with every piece of gear I researched, Doug told me it wasn't good enough for a pro diver. There were requirements for the staff he told me. He pushed me to the highest end gear for everything ringing up about $6000 in total sales. It was more than I was comfortable with as I told him again and again but he swore by the gear, the service, said it was going to last me forever, etc. I had reservations but I trusted him and bought all in. Then COVID hit. Lots of the things I paid for were suddenly cancelled. (Oxygen administration and CPR classes for example). Despite the fact that we couldn't (and still can't) do those classes I was told I had to keep the materials and equipment purchased specifically for them. "No refunds." The mine was closed at the beginning of COVID but was soon up and running again. "Come down and begin your training" I was told. And things, at this point, got worse. The first weekend I showed up, no one seemed to know I was coming despite me following Doug's instructions for getting on the schedule. Regardless, the divers were eager to have help. I was trying to be cautious. Maintain distance. Wear my mask. Some of the other divers were less cautious. Not wearing masks around me or others. Trying to shake hands. Ignoring leaving space between people. When I expressed discomfort at this I was given excuses. One I heard was "Don't worry. He can't spread it. He's already had it." Another one I heard was "He's protected by God." Despite these warning signs, I persisted in going. I wanted to help and I wanted to train and I figured it would just be on me to navigate this situation where the staff wasn't taking COIVD very seriously. When I mentioned it to Doug he told me "in rural areas, such as Bonne Terre, wearing a mask is not typical, nor 6 feet distancing be regarded as necessary." Great. Nice to know the virus is somehow weaker in Bonne Terre. How silly of me to be worried about it. Now, let's talk about my training... There wasn't any. On each visit I was repeatedly asked to do things that I hadn't been trained on - including TO BE THE SAFETY DIVER ON THE DIVE. On every weekend I was there I was asked at least once to be the person responsible for the safety of the guests. This is despite the fact that I did not know the trails, I had no training, I cannot maintain neutral buoyancy myself, and that I am not even Advanced Open Water Certified yet. IT IS SHOCKING THAT THEY WOULD WANT ME IN THAT POSITION. I reached out to Doug after 4 frustrating weekends and told him about this and several other safety concerns. I told him, it was clear I was not a good fit for the staff and that I would like to find a way to remove myself and part ways amicably. I asked for a few concessions: 1) Refund the fee I paid to join the staff as I received no pay and no training. 2) Buy back my barely used gear at a discount (he sells used gear in the shop). 3) Refund me for the classes that were cancelled. His response: "I suggest you sell your equipment on Craigslist or eBay" When I asked if he felt he had no responsibility for any of my concerns and would he not offer any assistance, he ghosted me. This is me warning you.

Doug the owner is rude, manipulative, and a want to be salesman. The below post spell it all out. I…read morewill say it's a shame because his dive staff was amazing, but I would never recommend this place just because of the experience I have had and others have had. Go to any other place but here. The mIne isn't that special either, no wild life, just rocks and rusty equipment.

They are closing for renovations AFTER THIS Sunday, 9-30-25,…read moreSo stop in While you have a chance. We each got something different. My family really enjoyed the sweet potato fries. The Reuben sandwich was a fav as well. Unique flavor. My Mom who is in her 80s wanted to go out on a boat...so whoaknowsa we may be back again If It's not raining. I'm almost ready to try one of those standing board things. I've been several times over the years, & Glad to hear that the same family that's on the interior GIANT stone fireplace is donating MILLIONs to the re-model. I hope that means the fireplace will remain. Lots of ducks, a heron & a white goose visited on the water while we were there. Came home with my own souvenir as they are selling quite a bit before they close. I saw the sale items on their Facebook page. The staff was VERY helpful, & You can pick up items for sale from 9-4.

From Chicago, first time at The Boathouse. Here are some thots:…read more --For $25 we rented a paddle boat. --Tornado came within 100 feet of the building. Staff did a nice job getting people to a safe place. --They comped our food since electricity was out. Classy. --My wife and daughter shared a turkey club sandwich. Loved it! --I ordered a smash burger, and it came in one of those red and white striped disposable food boats, and my expectations dropped off a cliff : ) --However... I was pleasantly surprised by my burger. Cooked nicely, generous toppings. --Fries were ok, nothing to write home about. --Service was friendly. Recommended.

It was very boring. I would not suggest taking older kids 10-15. It was not FUN. It was very very…read moreBORING. The stairs to get in the mine are wet and slippery, if you leave kids unattended they could walk off and get hurt and or lost.

From the owner: We offer everything you need for the ultimate diving experience. Dive Bonne Terre Mine this…read moreweekend! Open water training is the most important aspect of becoming a certified diver. Bonne Terre offers such excellent diving conditions, that 15,000 certified divers a year flock to West End Diving's "Billion Gallon Lake Resort" to participate in the adventure of diving the mine. Winter or Summer, West End Diving can guarantee our students 100 plus feet of visibility and a constant 58-degree water temperature.

Looking for a Fun thing to do? Especially in this heat?…read more Head to Bonne Terre Mines... it is a Cool 62 degrees all year around!! The Tour Guides are very knowledgeable and make the tour fun! It is Amazing how the miners back in the day worked underground. Now this is a walking tour with many steps. So if you can not do that then this is not for you.

This was our first time. It was fun and not too bad of a trek. We went on a short boat ride as part…read moreof the tour which was really cool (only subterranean boat ride I've ever been on). Most of the floors are slippery so I would careful if you have trouble with this. They also have scuba diving.