John at Batteries Plus in Roseville was simply excellent. We went in to have a car key fob replaced…read moreand reprogrammed, and he made the entire experience completely seamless. The process was quick and efficient, but what really stood out was how knowledgeable he was and his exceptional customer service. John was patient, kind, and took the time to make sure everything was working properly before we left. In a world where great customer service can be hard to find, he truly went above and beyond, and we genuinely appreciated the experience. We'll absolutely be returning to this location for future battery and device needs. Thank you, John, for making something that could have been stressful so easy.

I ALWAYS have a great experience here. AND yesterday was no different. John (I think I remember his…read morename) was so polite and helpful and in the end saved me a lot of money! THANK YOU. they are so good. He was the same man who helped me replace IPAD battery last year. this story and their service is excellent!

We got a super kind cashier who encouraged us when we were organizing and collecting our money. He…read morecheered us on while we were doing so. I'm pretty sure his name was Salim. We had gotten pealers and a monster. awesome service.​​​

I went to buy a ps5 pro with money my father gave me. It was cash and $100 bills and so they did…read morethe marker test. It passed it however, they called in another sales associate to look at it and after they played with the bills for a while they thought one of the ribbons looked funny. They denied it and told me to bring the cash to a bank. I brought the money to USbank and the bills of course were not counterfeit. They have that marker especially to check that but they decided not to trust it and made me run to the bank. I used my debit card so I would not have to make two trips but if they can't accept or tell what real cash is then they need some retraining.

DO NOT UNDER ANY CIRCUMSTANCES TRUST THIS STORE (proof included, see pictures)…read more I was lied to and ripped off by this location. On July 25, 2025 I came in for a new iPhone because mine had broken that day and I needed a replacement quickly. I asked to trade in my phone. The salesperson took my information, went into the back, and returned with a "Recommended Solution." This included equipment I never requested. I was told the gear came with a "Promo Plan" and that my bill would remain the same. I just had to pay sales tax upfront and then one higher bill (about $200 more than normal) before the promotion would start. See the pictures of the worksheet they gave me and the online bill printouts. We got the second bill, and it was STILL about $180 higher. On September 4, 2025 I went back and spoke with the manager, Devon. He lied directly to my face. He calmly told me my plan had not been switched correctly, which is why I wasn't receiving the promotions. He promised to fix it, said my next bill would reflect the credits, and that he'd request refunds for the months I'd already overpaid. None of this was true. Also on September 4, 2025, I received an email that T-Mobile would no longer cover my Netflix. I assumed this was because Devon had changed me to the correct plan with promos (new plan, no Netflix). Wrong. He did change my plan, but my bill is STILL the same with no credits and no promo. Today I called T-Mobile corporate and they confirmed everything. I am going back to return the gear--most of it still unused. DO NOT UNDER ANY CIRCUMSTANCES TRUST THIS STORE. See pictures. They will scam you if given the chance. There are plenty of other ethical places to buy from.

I do not care what other people have to say about this store, this store has helped me when Xfinity…read morehas been ripping me off of years. i got a phone plan from Xfinity and they gave me a phone that broke within 2 weeks. yet I was not able to get another phone unless I paid of the phone that broke. so I had to switch my SIM card into a different device just to it not to work and I still had to pay for services. I went to Xfinity and they said that I would be able to get a new phone once I paid off the old one just for them to say that I could not get one so I had to pay for a service that I was not able to use. I went to T-Mobile with no hope just for them to help me get a phone and a really good plan to boot these guys helped transfered everything from the old phone that would not work with Xfinity service which took almost an hour the guy was very patient about this was the best service that I have ever had and I still thank them for their service they made it a lot easier for me so trust these people they will help you

Hands down, Shock City Cellular in the Rosedale Mall is the most irresponsible, disorganized and…read moreshadiest cellular agent I have ever had the displeasure of purchasing cellular equipment. Irresponsible and disorganized because after nearly 7 weeks of purchasing our first phone on the family plan, I, not Shock City Cellular, am still trying to fix their mistakes. They not only set us up twice on the wrong family plan, but they also submitted the wrong wireless number for insurance. So of course, my number was unable to be found. Today, I am still cleaning up their mess. Shady because in my opinion, they only look to make sales, regardless of what they promise. The following example is case in point. On their website (shockcitycellular.com) they have a coupon for $20 off equipment and $10 off accessories. We purchased a Samsung Galaxy S3 and an I-Phone 5. The $20 was taken off the Samsung and we purchased a case for $10 less due to the coupon. Because my phone was not in and because Staci, the Wireless Expert for Shock City, "did not know how to apply the $20 off the I-Phone", she said she would take the $30 ($20 equipment discount and the $10 accessory discount) off the accessories I buy when I come back. I agreed. A week later my phone came in. Staci set it up and now tells me that the owner, Nate Puccini, will not give me the $20 portion of the equipment credit because they "don't do that on I-Phones." Please note that at the time, the coupon specifically had a picture of the I-Phone on it. So how does that make sense? Furthermore, the $10 coupon I still had on accessories now does me no good because THEY DIDN'T HAVE ANY I-PHONE 5 ACCESSORIES! So essentially, the $30 coupon is useless. But wait it gets better. She then tells me that I WAS LUCKY I was able to get the discount on the Samsung phone because they usually don't accept these coupons. What?!?! How ridiculous is that??? Shock Cellular has a coupon, I use the coupon and I am 'lucky' that I was able to get that money discounted off that product?!?! I was so disgusted that I finally called Chad Capp, who is supposedly the Vice President of the company, but he never returned my call. Ridiculous... Buyer Beware! Stay as far away as you can from Shock City Cellular in Rosedale!!!

Prices for accessories are not marked and may cost you 50% more than retail. I asked for a case…read morethat retails for $35, was asked if I wanted it put on (it has a screen protector so is not returnable), and then told I owed $53+. I asked what the price of this case was and they claimed $50. Be very careful as they are NOT a corporate Verizon store even though they certainly look and act like one.

I had a series of difficulties with a PC I purchased from them. They attended to the repairs…read morequickly; and when it eventually became apparent I'd simply gotten a bad one, they were very attentive to my having a good experience as a customer. The Manager/Owner met with me to select a new PC, with a generous credit. The only reason I don't give 5 stars here is that the communication with staff leading up to the realization I needed a different PC was confusing and frustrating. They are friendly, but they did not seem attuned to the customer's frustration. Finally, I had to request to talk to the Manager in order to get things to happen, and then he was quick to accommodate me. I recommend them; and I would shop there again because of how they resolved my situation. They have little control over the problems that arise, but it's how they handle the problems that matters. They are small, but they have a quality selection and they seem committed to the individual customer's satisfaction; I greatly prefer them over the "big box" stores.

Crashed my hard drive and although they couldn't get it back, they were very nice about trying…read more Ended up buying a used computer from them - $239 - good price , works well, MS XP. Good experience.

I came here to buy a phone for my daughter for her birthday. They told me with the purchase that I…read morewould get a free tablet which was a complete lie and complete scam. I had to pay an extra $20 a month once I realized they were charging me I tried to call and cancel it and they wouldn't allow me to so I had to pay it off. T-Mobile is an absolute horrible company. I will never get phone service through them again. They've scammed me out of so much money it's absolutely disgusting.

Uncaring and unknowledgeable staff. Told us we had a free Motorola phone, but T-Mobile charged us…read more$450 for the phone. Unable to resolve this issue. Store staff changed (increased) our plan without telling us. Staff could not transfer info from our old phone to the new one.

My husband and I went to trade in my phone per a current promotion. The store manager there at the…read moretime tried to throw in home internet service (he asked what company currently provided us service but did not ask if we wanted to switch, he assumed we wanted to,) a trade-in for my husband's phone, and an additional (third) phone line which we did not need. He also claimed the promotion that wanted to use did not exist but another one did which included an additional phone line. We pushed back stating we did not need/want everything he was trying to push onto us and showed them the promotion (my husband pulled it up on his phone) and he eventually gave up and we were able to just trade-in my phone with the promotion we originally came in expecting to use (it did exist!) I feel like the manager and his other coworkers have definitely gotten away with pushing additional services and products in other customers.

From the owner: Visit the T-Mobile store in Roseville and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 10 Rosedale Ctr Spc 805 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.