I've been doing business with Hi Fi Sound since 1980 and have always experienced excellent products…read moreand knowledgable customer service. Recently purchased a new Nottingham turntable and Klipsch Forte IV speakers to integrate with components I purchased years ago (some decades ago) and enjoyed the same experience as when I bought the original pieces. No pressure, plenty of time to "test drive" several options, and experienced advice. Add to it a top-notch delivery and set-up service. Hi Fi Sound has always been, and continues to be, a class act in the art of sound. A well curated selection of vinyl is a wonderful bonus. Give them a listen!

They repaired my Marantz 6100 and when I picked it up, saying I was going to send it to my son i…read moreGermany, they wisely informed me it would not work at all in European countries. Very grateful! Q

Sara did a quick evaluation of what I thought was a problem with my receiver not producing sound…read morefrom the speakers, which demonstrated her thorough understanding of the electronics involved. She determined that there was no problem with my Harmon Kardon receiver, and I was out the door in 15 minutes . Amazing!! Thank you Sara! Rolf

March 28, 2016 at 5:39 PM I bought my Marantz receiver a few…read moredecades ago. It was getting very tired and needed some TLC. I took this receiver and a Pioneer equalizer to Alex for repair. The response was terrific (3 days) and when I got it home the sound and the lights were incredible. I would highly recommend Alex's services to anybody. I can't thank you enough. Sincerely Dewey.

My wife brought her laptop in for service. She had a picture of her daughter when she was little…read moretaped to the laptop. The person who serviced the laptop threw away the picture like it was garbage. What a uncaring malicious act! To throw away something that precious to someone. We'll never go there again or recommend anyone go there!

SBS is a miracle! My computer stopped talking to me, and my long-time Geek had moved out of state…read more I desperately found SBS on Google, and they came to my office on the same day and picked the culprit up. They kept me posted on its health and returned it fixed the same day!! I did not have to plan a funeral for it. Kathy and Ryan are angels or saints, maybe both. Best response I've had from any business I've dealt with in the 21st century. Knowledge, expertise, friendly, responsive - and - underpriced!! Wow!

My three-year-old LG flatscreen TV suddenly would not turn on no matter what I tried, although the…read morered light was on and steady indicating it was getting power. I Googled local TV repair, and found Sam's. He guessed over the phone that it was a mainboard problem and would be about $140 to fix, to which he would apply the $40 diagnostic fee. I was able to take my TV in to him because it's only about 36". Sam called me later that day and said the TV was working fine and he could not replicate the problem. He kept it overnight to make sure, called LG (they said a connector was likely loose) and then went ahead and replaced the connector just in case. When I came to pick my TV up he was only going to charge me the $40 diagnostic fee. I asked how much the connector was and insisted on paying him the $20 for the part. He tried to refuse. My son said, "Seriously, just take it, dude, she gets what she wants." LOL. When have you EVER had to insist a repairman take payment for a part he installed?? I mean, he opened up my TV, tested the components, and replaced a part that was likely the problem! This guy is so honest. MY TV is now working perfectly. I highly recommend Sam's.

I admit I have not had Sam fix my TV. But I have a friend who wanted to know who to call in case…read moreshe needed a TV repair in the future. She is old school and has no computer. I did a google search and Sam was the only one who came up who wasn't a big box retailer who would never even answer their phone! I called him and he answered! He was very nice. We have to keep supporting these independent small businesses.

LG assigned my repair to In Home tech solutions on 10/15 and was given a due date of 10/18, as of…read more10/22 they haven't responded to any of their emails or calls or any of my calls. Called a different repair man from LGs list and he called me back in less than 2 hours, as a single person doing this. So I don't accept any excuse of too busy or short staffed. You were sent a repair order from LG and have failed to even follow up with them or me over am 8 day span. If you cannot do the repairs on a schedule maybe you shouldn't be a registered repair tech for them. I've escalated this complaint to the highest levels including the BBB and every outlet I've been able to. At this point the president of LG support is trying to help me get this fixed and it seems so far this has all been In Home tech solutions fault for a complete lack of any follow up. My repair order number from LG was RNN241016050609 before they claim this never happened. I was even reassured today by LG that they had talked to Matt about my repair and he woukd be in contact with me today. It's now 7pm and still no call or email. I'm sure the amount of smoke I'm creating over this may cost them their contract with LG and rightfully so. Don't make promises you can't keep or keep customers hanging in the lurch.

To say this place has the worst customer service I've experienced in my life would mean customer…read moreservice was actually provided. No communication, no responsibility, no respect, no intellect. Very disappointed in their clearly low standards.

A+++ Service. Friendly, knowledgeable, a fantastic experience. I highly recommend them.read more

Mark and Eric are awesome folks to work with. They answered every one of my questions and were…read moreextremely helpful. I bought three subwoofers from them for two separate stereos and I am VERY pleased with the products and the service. We are SO lucky to have first class products backed by first class individuals at Audio Perfection right here in Richfield. What a resource! Todd

I did not use their services but this was my experience. I brought in a gaming laptop I bought for…read more$450 a few years ago (it was a Victus of FB marketplace). I set it down and told him it wouldn't turn on and explained what I tried. He told me his rate was $125 per 30 minutes and he wouldn't even touch it until I agreed. So he didn't know if he could even fix it let alone how long or if there would be added costs for the fix. He told me this was a "VERY fair rate". So this was WAY more than I expected to pay being an hour of work equated to over half the cost of my device. I then went to Micro Center down the road who could diagnose it for $80 flat and would help cover any costs of the fix. I went with Micro Center and they fix my computer and returned it 3 days later for $120 total. Now I think this business could've fixed my computer same day but I would've guessed at double the price and I didn't mind waiting. Overall I'm giving this a 2 because it seems expensive and telling me it was a fair rate seemed dishonest. The one employee wasn't overall very mean or anything but he came across as unwilling to help or answer any questions I had.

I have used Keith multiple times to fix computers and buy computer equipment over 10 years. I don't…read morethink you could find a better place to buy a used computer or have your computer fixed.

Great local resource This is usually the first place I go…read morewhen I need a computer component. They're primarily service and repair (and I don't have experience with their business services), so don't expect a retail experience, mostly just a front desk and a friendly greeting. But that makes it a quick stop for me. Either they have what I'm looking for or they don't, and I can move on. They can build a system for you out of used Dell (business) computers for a reasonable price, too. They helped me troubleshoot an NVR, then sold me a new Hard Drive for it, and I've purchased a used monitor, new keyboards, cords, etc.

The people that work there are great and educated in what they do. And Kue was the one that helped…read moreme with my laptop wasn't working and I didn't know what was going on, they just gave me a call the next day and was friendly about it. Labor fee at the time was only $75 and most places charge $100.00 I recommend this place to anyone that has a computer problem. I Will definitely come back if I need anything.