I recently purchased a Platinum Toyota Vehicle Service Agreement (VSA) from Jerry Johnson (Midwest…read moreToyota). The process was straightforward, professional, and hassle-free. Jerry was polite, friendly, and he took the time to answer my questions and provide me with some additional information about the process and warranty. I highly recommend dealing with him if you need an extended warranty.

Made multiple attempts, called, emailed, filled out their contact form, to purchase a vehicle…read moreservice contract along with the Tire/Wheel protection with cosmetic coverage and NO ONE had the respect or courtesy to even respond. Very poor customer service.

On a vacation trip the week of September 29th, we were just south of Lyons, Kansas .......a-n-d…read moreBAM!!!!..... the transmission in our Tahoe went out! We were stranded in a pretty remote rural area of Kansas, hours from home and with no idea who to contact for help. We ended up being towed to Midway Motors Chevrolet of Hutchinson, KS. While waiting to get picked up, I called ahead to let them know our Tahoe was going to be towed in and spoke to Jim Turner, one of the service advisors. Jim was understanding of our travel situation and assured me they would do what they could to check things out and see what options could be. When we arrived and the tow truck pulled in Jim came right out to meet us and worked with the driver from Lucas Towing of Kansas, LLC, on the best place to offload the Tahoe. Jim then told me he had made arrangements for a loaner vehicle from the dealership that my wife and I could use to make it on to our planned hotel that night and could still make it to our scheduled visits to vacation attractions the next two days. Kelsie was the young lady in the office who then got us in a loaner vehicle that my wife would be most comfortable in. She was so helpful and friendly. After we transferred all our stuff from the Tahoe to the loaner car and finished some paperwork with Kelsie, I went back out to speak with Jim and he already had the Tahoe pulled in and Dillin, the service technician, was already starting to diagnose things. Over the next days, I received frequent updates from Jim on what needed to be done, the status on getting parts, and making the repairs. We were towed in Monday afternoon and thanks to Jim and Dillon, we were able to drive away Thursday morning. ....only having to stay one extra night in Hutchison than originally planned and we didn't miss any reservations or vacation activities that were prepaid and could not have been rescheduled. Jim, Dillin, and Kelsie, we will always be grateful for all you did for us. The Tahoe is running great now and we arrived safely home. Good Job! You all made a stressful situation much easier to get through than it could have been without each of you. Thank you.

I actually didn't go looking to buy a car, but came to pick up office chairs that they were…read moreselling. Five guys came out and put all 14 chairs in my car. They were super helpful and nice!

If you are looking for customer service this is not your place. One week after purchase well 5 days…read moreTwo minor things. Oh just the ac went out, they told me they would help me but never did. I paid asking price and asked for a clean vehicle when I picked up. That was not the case it was filthy. There was never a call back during the whole process I had to reach out to them !!

We purchased a Toyota Sienna from them. The van had a transmission problem which neither of us was…read moreaware of at the time of purchase. Lane and his staff did an amazing job of taking care of us. I've never had better customer service from a car dealership, little lone a used dealership before. I would highly recommend them for your next used car purchase. They will treat you fairly and they are simply an amazing group of people. I will purchase my next used car from them without question.

No one ever calls you back-- worst customer service! We've gone in a couple of times and we can…read morenever come to agreement. Have always just taken our business somewhere else. We HAD TO use them a couple of times because they are the only Nissan place in town and do not recommend them at all!

Conklin is a good place to buy a Honda. We purchased several vehicles from this dealership over the…read moreyears and generally come away feeling like we were treated with high regard. The sales staff is not to brash or overbearing. Finance department is efficient. The service department can be hit and miss. They are a descent shop for minor repairs, oil changes, brakes, and tire rotations. However they really push a lot of add on service work. Diagnosing more difficult problems can be taxing. Overall I recommend this Honda dealer.

The conklin cars dealership in, Newton ks goes above and beyond to take care of there customers…read more Fix it right the first time they have. Next the very best techs that will stay late or go in early when needed to make sure they can get ppl vehicles back on the road, along with service drive and management they have the best group of ppl there! We highly recommend Conklin cars in Newton ks on Ford! Please know they will match repair quotes if you bring one in from another shop if not cheaper they will do!!! The repair shops reminds me of a ma paw shop where they take care of there customers especially the lead techs! They have great car sales people who are very easy to work with and will help you save every cent they can!

My 75 year old mother in law has had multiple issues with this business. First her battery would…read morenot keep charged on her three year old vehicle. They kept it for two days and then told her it was just going to be that way. She would need to buy a trickle charger to be able to drive her car. Charged her several hundred for this great advice. Then against advice from family she returned to Conklin due to her air conditioning not working. They kept the vehicle for 4 hours and would not give her a ride home as a courtesy. At the end of the 4 hours they said they were not sure but would order a part to fix it. How long would the part take to come in? She asked. They replied they didn't know and they had to order it from Amazon. ????? charge of $500 Took two weeks for the part to come in. They installed it and tried the AC. The service department told her they installed the part incorrectly and burned it up. They would be ordering another part at her expense even though they are the ones who ruined the first one. The second part only took one day to arrive. Odd since the first one took weeks. She argued the responsibility of her paying for the part but they would not budge. Cost $750.00 Conklin cars seems to take advantage of elderly people. She bought this vehicle at Conklin cars new. One would think their service would be better Terrible customer service and questionable ethics at this Conklin cars location

Do not buy from Allen Samuels. It's been two months since we bought with a trade in and they still…read morehaven't paid our previous car's bank. It is now on our credit report The bank has to report it and the dealership won't do anything to fix it. The day of the sale was pleasant enough but since driving off the lot, it has been a nightmare. 0 stars if I could.

i took my 2018 journey into the service shop for my middle row seat. The seat was stuck and would…read morenot slide back or forward. They told me that one of my Rails was bent and I needed a new one. This would cost me $750.55. I also paid a $135 diagnostic fee. I took my car for a second opinion. once the tech took my seat out there was a cap stuck in the slide and no rails were bent. according to the tech that I got the 2nd opinion from stated that Allen Samuels tech Ryan Parks never took the bolts Out of my seat or removed the plastic clippings. If they would have taken the time to do this then they would have seen the cap. I called immediately and spoke with Bill the service manager. He was extremely short with me and not friendly. I called him the next day(Saturday) he stated he still didn't his "people" together. Then I called Monday. No call back. I called today and no call back. i will NEVER recommend them and will be having my car serviced elsewhere.

My vehicle has a transmission issue. So I took it to Lubbers in Cheney Kansas. I asked for a…read morediagnostic report and estimate for repairs. Total cost was $876.72. I drove away from the dealership and the vehicles check engine light came on. So drove it back and they said all was ok. I'm a disabled vet and I rarely drive and usually just to the store and back. The 3rd time after the so-called repair I decided to drive to Wichita. ( on Jan 20th) Only 25 miles away and the vehicle had the exact same problem that was supposed to be fixed. I immediately called Lubbers and they said I could bring it back on the 30th of Jan. 2023. The vehicle could only go as high as 4th gear, so I took the back roads home. When I got home, I called Ford again and I told them that it's the exact same problem and they said the best they could do was the 26th. Which in itself is totally ridiculous. Now FORD is saying that both issues were different and I'm stuck paying the new bill. ($2559.36) I have the diagnostic report from the first visit and it's the same code as was previously supposed to be fixed. Lubbers Ford is trying to defraud a disabled vet. I've got to think that there is nobody they wouldn't try to scam!

Wow I was not impressed with Conklin Dealership in Hutchinson today. I stopped by in person to find…read moreout what they would service my new Nissan Titan. They gave me a verbal response of around 85. This is the second time that I was given this response from one young girl and today from a younger to middle aged man. They were giving a very vague response. I asked them about the shuttle service, his response was they didn't provide that service to people that didn't buy their cars from them. They gave the impression that they didn't want my business. This truck is still under warranty, I think that they are not going to be a pleasant experience working with them. I hate to go to Wichita to see if Orr Nissan to see if they are going to be any better. VERY DISAPPOINTED IN THEIR ATTITUDE.

From the owner: Conklin Nissan Hutchinson has been Hutchinson's premier new and used car dealership, offering an…read moreimpressive inventory of new Nissans for sale and an extensive selection of pre-owned vehicles from various brands. Our knowledgeable team is dedicated to finding the perfect vehicle for your lifestyle and budget, with affordable options, convenient financing plans, and exceptional customer service. Our Nissan dealership is committed to providing a stress-free car-buying experience, making us the ideal choice for Wichita, Hutchinson, McPherson, and the surrounding areas.

Ripped me off for $2966. Sold me a truck and when I went to pick it up it was gone and he can't…read moreexplain where it went or where my money is at. Got told many stories and was lied to and then he refused to answer my calls when I started asking for my money back. All he could say was he didn't have the truck or title and he didn't have my money. I have phone calls proving everything.

From the owner: Our business is here for you,our customers.We now offer Auto Repair! 3 free oil changes with…read morepurchase of a vehicle!

I got there right before closing time. My battery was dead, and the employee that helped me was…read morevery nice to me. He tested my battery and told me if I needed the battery jumped that he could give me a jump.

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