Called to have my KitchenAid dishwasher repaired and was told that, since I purchased it from Home Depot rather than them, they were too busy to send someone out. read more

I walked in to MIdwest and was greeted by a very nice young lady at the front desk, who sent a sales person over to assist me. Maybe her demeanor on that day was an anomaly, but she didn't act like she was trying to sell anything to me. She invited me back to her desk and brought up 2 dryers that they had in stock. A Speed Queen that I was interested in ( $1385 ) and a Hot Point ($850) and wrote them down on her card for me. I emailed her from home later and asked if I could pay $900 up front for the Speed Queen and pay remaining $500 off at 100/Month (maybe a naive question). In her condescending response, she said I could do that but I wouldn't be able to get the dryer until I paid it off. I sent another email and asked if she could send a list of dryers they had in the 800 to $900 range. She never got back to me. I also looked up the Hot Point dryer she wanted to sell to me and it's among the lowest rated you can find. I've had people working at Walmart stocking shelves, that acted like they were more interested in helping me than she was. read more

Great people. They are extremely helpful, responsive, professional and whenever we have dealt with them, they've been excellent!

Staff was very professional, careful and polite. As our refrigerator died unexpectedly and were going to be with out a working refrigerator they brought a loaner at no extra charge. Peter G read more

We have purchased several appliances from them vs going to the box stores, even paying more than the box stores were charging because they sold us on having their own in house service department and technicians. Fast forward a few years from our first purchase and our Samsung washing machine breaks down. We called them for service and were told we would have to wait for the technician to be in our area (we live 40 miles away). 9 days later the technician shows up, listens to my wife explain what happened, and without touching the machine says it sounds like the bearing is bad, and I don't know that we can fix it. You should probably buy a new machine, and was on his way. I contacted the technician asking the reason for not being able to repair a 5 year old machine, and the response was that we can't get the part. We're now almost 2 weeks into this issue. I work construction and have a 6 and 8 year old. Needless to say we wash a fair amount of laundry. On Saturday after work I contacted Samsung and they were able to easily direct me to the part. Then I got my mail which included the bill for their service call. $205 dollars. $160 just to show up at my door "when they were in the area" and the rest to listen to my wife for 5 minutes. Needless to say we weren't pleased. Had they been here in the next day or two, I would be ok with the charges. I contacted the store manager the following week (still no washer) and expressed my concerns. He explained that they have a contract with a parts provider and can only get parts through them and they cannot get the part. I explained that the part was easily obtained from Samsung's website, and that I bought my appliances from them specifically because they weren't a box store and they had their own service tech's. He said that even though the part was available, they couldn't get it because of the contract, and basically that we would have to go elsewhere if we wanted to fix the machine, but they would be happy to refund part of their service charge toward a new machine. Needless to say we purchased new Speed Queen appliances from a different store. If you're looking to buy new appliances, I would recommend looking elsewhere. Customer service is horrible even though they'll try to sell you on it. I would give 0 stars if I could. read more

Everyone was very professional and helpful. Prices very competitive with the big box stores, and going there instead of Home Depot supports local business. I'll certainly go back there, again. read more

We purchased all of our appliances for a brand new build through them in 2022 since they are a locally owned company. They said that ALL appliances would be installed for free and then they didn't install the microwave. When I called and asked about it they said that the microwave would be a charge to install as it was not included and I could pay to have someone come back to install it. A microwave is an appliance, yes?!?! They never mentioned this to us when purchasing as they told us ALL appliances. So I ended up having to pay our contractors to install it since they would do it at a better cost. Fast forward to 2023. Our refrigerator has an error code displaying and we did the trouble shooting and that did not fix the issue. We have only been using our refrigerator for a year and 6 days from our move in date when we originally contacted them about the error. Since we took delivery 2 months prior to this our warranty expired. They charge around $150 just to come to our house plus an additional $25 per 15 minutes here evaluating the issue and that doesn't include the cost of what it would be to fix the issue. We chose them over a chain appliance store thinking they would have good customer service. I guess spending over $7000 on brand new appliances for a brand new house means nothing to them. I would think twice before purchasing through them and LG products. read more