I've been a customer of theirs almost since I moved here in 2000. Mike M. was my accountant there…read more He did a great job in helping me with tax stuff so I can worry about everything else in my life. This changed over the past several years, though. It was harder to go and ask someone a question and get guidance on what I needed to do for my specific situation at any given time. Fast forward to 2024. I get a notice from the IRS that I owed some money, not insane huge but a good chunk. I went to SS thinking they would stand behind their work and get this corrected. After all, their fees are pretty expensive. They told me to write a letter saying "this was wrong". *I* had to write it and mail it because gawd forbid *they* could print something out and send it in the mail. Anyway, I did. About a year went by. I accrued penalties and interest and finally got a threat that included seizing property. (!) I went back and my account said he spent a half hour on hold waiting then gave up and said and that I should pay it. All that time, they couldn't be bothered to actually talk to someone or send a letter on my behalf. It became clear *I* had to do all the work. I contacted the IRS, got it squared away, and filed taxes with TurboTax this year. Both the IRS and TurboTax were *way* more responsive and helpful than my own accountant was. I recently even got a few dollars back unsolicited. The worst part about this was SS's fees. They've always been expensive and have been jacking up their fees several hundred dollars in the past few years. The back taxes I owed, the penalties, TurboTax's prep fees, and this years taxes *COMBINED* were **LESS** than just SS's prep fees for the tax year they messed up and didn't rectify. I SPENT GOOD MONEY AND WASTED A YEAR TO WATCH THEM FAIL, NOT MAKE UP FOR THEIR MISTAKE, AND DID A BETTER JOB THAN THEY DID MYSELF. And I'm a tax idiot. This is why I held on for so long. Now I'm moving on. If you read this far, I implore you to find *anybody* else to handle your taxes. The fees they charge compared to the service you get is insane. The only reason they get one star at all is because this website requires that as a minimum rating. IMHO, it's too generous.

From the owner: Smith Schafer is one of the only mid-size accounting firms in the area with the expertise and…read moreresources of a large firm, but with the personal contact and close relationships you would expect from a smaller firm. With approximately 100 employees, we are large enough to have resources to keep up with constantly changing rules and regulations. We are one of the longest-standing accounting firms in the Rochester area - since 1971. We are active members in the Rochester community. Smith Schafer has a fundamental dedication to giving back and supporting local causes. Our culture encourages staff to participate in local fundraising activities, serve on not-for-profit boards and be ACTIVE in the community.

Tony's workmanship is stunning! He repainted an old Room & Board dresser for me and repaired one of…read morethe drawer handles. The finish is flowless and just beautiful--looks brand new--I highly recommend him--Five stars!

From the owner: Un trabajo seguro limpio y duradero y se ase al gusto del cliente read more