I've been a customer of theirs almost since I moved here in 2000. Mike M. was my accountant there. He did a great job in helping me with tax stuff so I can worry about everything else in my life. This changed over the past several years, though. It was harder to go and ask someone a question and get guidance on what I needed to do for my specific situation at any given time. Fast forward to 2024. I get a notice from the IRS that I owed some money, not insane huge but a good chunk. I went to SS thinking they would stand behind their work and get this corrected. After all, their fees are pretty expensive. They told me to write a letter saying "this was wrong". *I* had to write it and mail it because gawd forbid *they* could print something out and send it in the mail. Anyway, I did. About a year went by. I accrued penalties and interest and finally got a threat that included seizing property. (!) I went back and my account said he spent a half hour on hold waiting then gave up and said and that I should pay it. All that time, they couldn't be bothered to actually talk to someone or send a letter on my behalf. It became clear *I* had to do all the work. I contacted the IRS, got it squared away, and filed taxes with TurboTax this year. Both the IRS and TurboTax were *way* more responsive and helpful than my own accountant was. I recently even got a few dollars back unsolicited. The worst part about this was SS's fees. They've always been expensive and have been jacking up their fees several hundred dollars in the past few years. The back taxes I owed, the penalties, TurboTax's prep fees, and this years taxes *COMBINED* were **LESS** than just SS's prep fees for the tax year they messed up and didn't rectify. I SPENT GOOD MONEY AND WASTED A YEAR TO WATCH THEM FAIL, NOT MAKE UP FOR THEIR MISTAKE, AND DID A BETTER JOB THAN THEY DID MYSELF. And I'm a tax idiot. This is why I held on for so long. Now I'm moving on. If you read this far, I implore you to find *anybody* else to handle your taxes. The fees they charge compared to the service you get is insane. The only reason they get one star at all is because this website requires that as a minimum rating. IMHO, it's too generous. read more