I've been a patient of Dr. Chawla's for several years. I've struggled with bipolar depression for years. Dr. Chawla usually spends a decent amount of time with me via our phone appointments. However, her affect is somewhat deflated. She doesn't seem very interested in what I report and I feel like she usually makes small tweaks to my medication that haven't really helped. I once sent a somewhat important email to her office staff and asked they pass it along. I never received a response via email. Also, it seems a bit annoying that I have to re-sign consent forms every year, but perhaps there's a law on that I'm not familiar with. I believe since COVID, she only does zoom or phone appointments, rather than in person. I recently saw another psychiatrist that ordered gene sight testing to determine if my medication dosages are appropriate. I had no idea that was an option. Thus, it seems other practices are more advanced in their knowledge of how to treat mental health symptoms. TL, DR: If you're OK with the status quo of your mental health, Dr. Chawla might be able to help. If you're looking for improvement, I'd seek other options. read more

Dr. Chawla's bedside manner and overall interest in my teenage child is nonexistent. Often very late to appointments, and a complete lack of affect made it very difficult for my child to express his experiences with her. Additionally, the office staff is incredibly unprofessional, disorganized, and defensive. On multiple occasions I requested that Dr. Chawla call my teenager for appointments, instead of my phone number. And randomly, every few months, she would call my number. This resulted in missed appointments, which i would be charged $100 for. When I challenged the fee, Dr. Chawla and the office staff (most notably Arianna) never took responsibility for their error, let alone correct the error moving forward. The majority of her recent reviews are all rock-bottom 1-stars, and I'm not surprised. read more

Dr. Chawla always seemed rushed and uninterested. I never had an appt longer than 5 minutes. her office staff might be even worse. trying to work with their finance person? office manager? They are refusing me a refund I'm owed as they charged me a copay I didnt owe. I've given proof of this, my insurance is involved and a rep. This refund might not seem like a big deal to you, but you can not make any assumptions about peoples financial situations. Proof they only care about their money read more

I found Dr. SHALINI CHAWLA in 2014 after deciding I was done with ADHD causing havoc in my life. I saw her at the Westmont office. I need to point out here that I had no idea Dr. CHAWLA had other office locations. For several years I was content with CHAWLA'S therapy & felt she was helping me. I liked her, her staff, specifically Samantha, her (former) receptionist. Samantha left to care for her new baby, and CHAWLA hired new staff. In the 8 years I was her patient, CHAWLA's practice experienced several staff changes. The pandemic hit & office therapy became phone sessions. On the scheduled day and time, ARIANNA (the receptionist) would call first to confirm the appointment. Once confirmed, CHAWLA would call. The first time CHAWLA called there was a minor glitch cuz my spam blocker wouldn't let her call go through. So CHAWLA and I came up with a plan. She gave me the number of the phone she'd call on, which I entered into my contacts so my phone would recognize the number and not block it. I had the Westmont office number in my contacts, so getting a confirmation call from ARIANNA would not be a problem. Or so I thought. During that first year of Covid, CHAWLA & I had several months of successful phone sessions. Then one day her receptionist ARIANNA took the day off and it was up to the Chicago office to make a confirmation phone call to me. Needless to say, my spam blocker blocked the Chicago office call & my appt. was never confirmed, so Dr. CHAWLA didn't call. Occasionally, CHAWLA had emergency situations and would arrive late for office appointments. So I figured this was the case when she didn't call. I immediately called the Westmont office to see what happened. Needless to say, there was no answer as ARIANNA wasn't there. It's important to note that when I started seeing CHAWLA I had to give her a viable credit card/debit card number with a warning that if I cancelled or didn't show up for an appointment, my card was automatically charged. I was always on time for my office visits. If I cancelled for any reason, I did so within the allotted time frame. The day after the missed appointment, ARIANNA called to tell me my card was charged $250 for a "missed appointment". I was stunned. I told her I never got a confirmation call. ARIANNA said the Chicago office called several times, but I never answered. I told her I didn't even know CHAWLA had a Chicago office, so the number would not be in my contacts. ARIANNA said, "Well you refuse to turn off your spam blocker." I said, "No I have not. No one EVER ASKED me to turn off my spam blocker!" I explained the system CHAWLA & I had" I asked to talk to CHAWLA. Surely she'd fix this. ARIANNA said, "You can't just talk to the doctor. You have to make an appointment." I said, "How is it appropriate to charge a patient's insurance for an appointment to talk to the doctor about a scheduling or charging issue??" But ARIANNA wouldn't budge, so I made an appointment for the next day. ARIANNA warned me to turn my spam blocker off or risk another missed appointment charge. I called Verizon, author of said spam blocker & they told me I couldn't just turn it off, I'd have to delete the spam blocker. I didn't want to do that. The tech walked me through the steps to by pass the spam blocker temporatrily and let the calls to go through. Before the appt. time, that's what I did. I don't know what happened, but the confirmation call still didn't go through. When my appt. time came and went, I called the office and spoke with ARIANNA. She said I was charged for a missed appointment once again but it wasn't up to her, the doctor's ACCOUNTANT made that decision. I said, "Okay, give me the ACCOUNTANT'S number so I can explain what happened." ARIANNA said, "I can't. It's her personal number and she doesn't want me to give it out." I said, "That's ridiculous! The ACCOUNTANTdoesn't have an office number for patients to contact her?" ARIANNA said, "No. I'll see if she'll call you." I wish I could remember the ACCOUNTANT'S name. I said "hello" & she started to scream. I am not exaggerating. She was loud & aggressive & I have no idea what she said. She finally fell silent & I said, "Can I talk now?" I started to explain the system Chawla & I had & this crazy woman cut me off by screaming again, so I hung up. CHAWLA called later & asked to hear my side. She listened to me in silence which I felt was odd. She said she'd talked to her employees and believed their story, ending by asking, "Would you like to make an appt for next month?" I did, but later cancelled it. I have not been back. read more

Run, run, run as far away as you can from Dr. Chawla. She is a terrible Doctor and the office personnel is not helpful. My daughter saw Dr. Chawla for about a year before she moved to another state to attend college. In order to see another Doctor in her new area she needed her records faxed over. It has now been almost 3 months and we still cannot get the records released. We have called Dr. Chawla office multiple times and cannot get this done. Meanwhile my daughter is still struggling and cannot see another Doctor until they receive the records. This is a horrible situation to be in as a parent - knowing my daughters health is being jeopardized by an uncaring, reckless Doctor. Please don't get yourself or a family member in this same position. read more

I have been a patient of Dr. Chawla since 2018. From the very beginning, she took the time to get to know me and made me feel comfortable. Most importantly, Dr. Chawla has made medication adjustments that have made a significant improvement in my quality of life. In fact, I didn't realize how over-medicated I was until these adjustments were made. To say that I trust Dr. Chawla (and her amazing staff) with my care would be an understatement. Her office manager, Edith, is incredibly helpful and responsive. Edith has always made sure prior authorizations are taken care of quickly. I would 10/10 recommend Midwest Wellness Center Associates. read more

I called to schedule an appointment as a new patient several months ago. I was told the initial wait to get in was 3-4 weeks which was fine. They also noted they have a strict cancellation policy with penalties for no show patients. Time goes by and as my appointment finally rolls around i get a call less than 24 hours beforehand telling me the Dr is taking the day off and cannot see me. While certainly a nuisance it's not the end of the world so I happily rescheduled for 2 weeks time. Fast forward, AGAIN, I receive a call within 24 hours of appointment telling me a reschedule is needed. I begrudgingly agree to another reschedule 3.5 weeks away. Finally as the date rolls around I receive a THIRD call once again telling me the Dr. is taking that day off and asking me to reschedule another 3 weeks down the line. After waiting for 3 months and being treated in the most unprofessional manner I've ever seen from a physician I declined to continue this farce and began searching elsewhere. Absolutely awful place, would not recommend to my worst enemy. Especially after seeing other reviews of her service once you do finally make it into her office. read more

I have been a patient of Dr. Chawla for many years. Her receptionists and Office Mgr. have always been courteous and willing to go out of their way every time I visit or call. Dr. Chawla is not only caring and intelligent, she is also really cool. I definitely recommend her! read more

Dr. Chawla is just awful. She never introduced herself, never gets up from behind her desk. She looks at my child like she's strange and say a things like "why would you do that?" With a weird look in her face. Really? This is suppo5to be a mental health professional?? read more

I called and gave my insurance information TWICE . I was told they would call about an appointment. Over the course of 10 days, I called four times only to be told "I will check and call you", "wait while I check with the receptionist" then hung up on while on hold. I called right back twice after they hung up on me and they wouldn't pick up. They had at least two different contact numbers for me. Can't even get an appointment. read more