The service at this bank is infuriating! Every time I have the most minor issue, I have to call at…read moreleast three times. Then I had an errant charge on the account from a card we told them to cancel and I asked three times if they closed the old cards and each time it was a surprise to the person on the phone, "Oh, no, I'll have to do that." I even went into the bank to talk to them and she tried to bum rush me out the door! When I finally got to ask about the issue, she wrote the problem on a post-it note for someone else to handle! (I still have my doubts that it's been taken care of at this point.) It would be comical if I were hearing these stories from someone else, but when it's you going through the frustration... Bottom line, don't bank here. Customer service is not a priority.

Jake Johnson is the guy to see for commercial loans. I also have little boater accounts for my kids…read morethat pay them for getting good grades. Friendly place where they remember your name!

We selected American Family Insurance on the advice of an independent broker when we first moved to…read morethe Twin Cities 25 years ago. Over those years we have had claims on water leaks, roof replacement, and car accidents. They have always been most supportive by providing prompt, helpful service. They have personalized our coverage by addressing our needs while managing our costs. We have found them to be first rate and would not elect any other insurance company.

Great Credit Union! Always treated great. Amazing and kind…read morestaff! Definitely recommend!

I've banked with WestConsin since basically coming out of the womb. Since then, there have been…read moregood times, great times, and times when I want to pull my hair out. I'll start off with what they do right: -Free checking. There are no fees for the account outright (disclaimer: take a look at that fee schedule in full as there are some nuisance fees for e-mailing statements et al) -Loans: if you find yourself in need of a loan, they're on it. Same day or next day and that loan is closed. I got my first car loan here approved in no time. -Savings/Certificate Rates: Usually much higher than local banks. Worth shopping. What they do not so right: -They aren't very customer-centric: need to actually sit with someone? Good luck. They abolished appointments with bankers, yet will allow other bankers from other offices to schedule appointments for customers. Kind of a mess if you need to do something technical like work with a Health Savings Account or IRA. -They're not always sure of what they're doing on certain things: I withdrew from an IRA (Suze Orman would beat me down right now, I know) and withheld money for state. Well, lets just say I'm filing an additional state tax return for Wisconsin now because a lack of knowledge or care (the rep did seem pretty hesitant to help me in the first place and very concerned on getting ready to leave for the day). This office left a sour taste in my mouth because of my transaction there.

There was a young man working the drive up today around 1. It busy but he still seemed genuine and…read morekind. Not to sound super old but you don't see that much in these days. Thank you for your kindness. Going through a rough time and you made a difference in my day. Keep up the great work.

I've done my banking at Westconsin for nearly 20 years. Only great experiences despite of a variety…read moreof situations. Mary, the loan originator I've worked with, has helped me with several mortgages, including a goofy one where the other party and I bought each others' homes. Unlike another reviewer, I have never dealt with fees at Westconsin. On the contrary, they have great options for earning interest on things like checking accounts. Highly recommend them!

I was a loyal US Bank and B of A business customer for over 20 years. What the h*** was I…read morethinking?? Since changing to Platinum, I've found that they are HANDS DOWN the best bank to work with! The staff always know who you are, work fast to resolve any issues and know their stuff. Many, many Kudos!!