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    Platinum Bank

    5.0 (1 review)
    Open 7:30 am - 5:00 pm

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    Ask the Community - Platinum Bank

    Blaze Credit Union - Woodbury East - Blaze exterior

    Blaze Credit Union - Woodbury East

    (4 reviews)

    I was in Woodbury this morning on Radio and was going to circle around to 494/Valley Creek for a…read moreBlaze ATM...when I spotted this one. This page says SPIRE but it is now the merged Blaze credit union. I was surprised not so see a stand alone ATM it instead is in the first dive thru lane, after the big teller window. I was the only vehicle there so I was able to withdrawal in $10 and $20 increments. Once I had my money I just backed up to get in to another lane and asked the teller for smaller $ bills. This bank doesn't have a teller window off of the window, where the drawer comes out. I just put the $20 In the tube and sent it to her. She called to confirm I had an account and needed my account number. Then when she sent my money back I had to sign a receipt for her. A few more steps to get the money I wanted but it was painless, thanks Blaze.

    I am extremely disappointed with my experience at Blaze Credit Union…read more I applied for a collateral loan using my vehicle and provided every document that was requested. Each time I submitted information, I had to call to make sure someone had actually checked their email because there was little to no communication throughout the process. I constantly felt like I had to chase someone down just to move my application forward. What was most frustrating was that after finally submitting the requested information, I received what appeared to be an almost immediate verbal denial from the underwriter. Given how quickly the decision was made, it did not feel like my application received a thorough or fair review. Whether or not that was actually the case, that was certainly the impression left on me. My husband, who earns over $100,000 per year, has excellent credit, and was willing to co-sign the loan. While I understand that every lender has underwriting guidelines and has the right to deny a loan, I expected to be treated with professionalism, respect, and clear communication throughout the process. Instead, I felt like my application was dismissed from the beginning. I was also repeatedly asked whether I had an account with Blaze, even though I had already been told that membership was not required to apply. That only added to the confusion and frustration. My disappointment isn't simply that I was denied. Loan denials happen. It's the lack of communication, the feeling that my application was never given genuine consideration, and the overall customer service experience that left such a negative impression. Based on my experience, I would not recommend Blaze Credit Union. I hope they take a closer look at how loan applicants are treated and improve their communication and customer service so future applicants have a more positive experience.

    Platinum Bank - banks - Updated August 2026

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