Great customer service and very professional! Having my ring…read moresized and from the minute we walked in we felt like we were in the right place!

While I believe that Kate had the best intentions, my several interactions with her over 3 weeks…read moremade me left feeling very lost in the process of replacing my lost diamond in my engagement ring, ultimately choosing a different repair shop that was able to immediately repair my ring and make me feel involved. I called Kate 3 separate times over 3 weeks, in which each time she made promises she didn't keep. Claiming she would "call me by the end of the weekend" only for me to have to call myself on the following Wednesday to ask if my diamond was even ordered yet. It wasn't, and she claimed to she "just about to call me"... yeah right. Another time that I called to check if my diamond had been ordered yet (it hadn't of course) she confused me for another customer and seemed like she actually forgot about me and my situation. This was pretty disheartening especially after having such a pleasant conversation with her in person before this. All in all, I would not suggest going here unless you want to wait several weeks with no results.

Fantastic experience from start to finish. This locally owned jewelry store went above and beyond…read morewith their service--everyone was kind, patient, and incredibly helpful. I never felt rushed and felt truly valued as a customer. Highly recommend if you're looking for excellent service and a great local business to support!

Hometown jewelry store with people who really care. I cannot say enough about how well we were…read moretreated!

They do not appraise or purchase jewelry. They come up every time needs to be removed from this…read moresearch

Slow repairs and appraisal times. Staff is kind, but doesn't make sure to meet time frames etc…read moreNot impressed

always great service at a fair price picked up a new item today that is exactly what I wanted…read more Also left another piece for repair. love the shop.

I had a great experience and will gladly come back to the Gem Smith for future needs! They beat…read moretheir quoted timeline, and were cost friendly. They did a great job replacing a few diamonds, soldering, and cleaning my finance's engagement ring.

I stopped in most of the jewelers in Salt Lake City looking for something fairly specific with a…read morelimited timeframe. The folks running this place are a family affair and were very helpful and accommodating. I feel they gave me a pretty decent deal too. After looking around at the remaining other shops I came back and purchased the item. It needed to be set into another piece they had in inventory. It was ready early the next day. They earned my business and I will likely come back here in the future. In short I am very pleased with the service and the piece.

I couldn't be happier with our experience with McKay! After a sketchy experience at another local…read morejeweler, we went to McKay to design my engagement ring. They educated us immediately about the clarity, cut, and color of diamonds. This made us realize the other jeweler had greatly over quoted us for a very low quality diamond. McKay was so patient with us, extremely fast with the process, and always reached out to us when the new changes to the design were ready. I asked them to make several changes to the ring design and they were so kind and patient throughout the entire process. They genuinely made my dream ring, and found us a nearly perfect diamond for a fair deal. I will always recommend Mckay to anyone I know! Thank you guys so much!

Dangerous place for my bank account. But so worth it for unique quality home decor, clothes, and…read morejewelry. I ordered a skirt from them several years ago after seeing it on their Instagram account. They were good to mail it to me! I recently had them hold a blanket but wanted to come to the store. So happy I did! The owner and employees are so nice. And helpful.

This store is darling! They have soooo many cute thingS Alex and ani, hobo, water sandals and so…read moremany other cute brands. This would be a great place to buy a gift for someone. The workers have always been so friendly. They gave my little boys gummy bears to keep them happy.

I absolutely love my ring!! I couldn't find what I wanted anywhere after looking at thousands of…read morerings online, and I was nervous to get a custom design--would it turn out like I envisioned? Would I spend a ton of money and then be disenchanted with the final result? But Aaron was able to create my absolute dream ring and the experience was easy with no sales pressure. He just listened and made recommendations. It's one of a kind and I look forward to wearing it for the rest of my life.

After I got divorced, I didn't know what to do with my wedding ring-I knew I'd love something to…read moresignify this next chapter of my life, but wasn't sure exactly what that was. I stopped by the store and chatted with Aaron, who helped me with some options. We ultimately landed on doing a trade and I received four smaller stackable rings in exchange for my wedding ring. It took a little while, but once the rings were done, I was very happy with them. I love the idea of having something custom made just for me-which is what they specialize in. I'll certainly keep that in mind if I'm in the market again.

they had me at their micro mini things display. but also 70s clothes, olive and hot dog shaped…read morecandles, a short history of slugs books, gahh this place might surpass salt + honey for me

I absolutely love going into this shop whenever I have an occasion to buy gifts for a special…read moreoccasion. The owners do an excellent job at curating a cohesive aesthetic that caters to a variety of audiences at different price points. I appreciate their kind attitude towards getting to know their customers. I have never left empty-handed and I am so happy to have a shop like this located near me!

Forge is great! After shopping around we found them and we would never go anywhere else again. We…read morewent in to get rings for our wedding, and felt no pressure. The guys there that helped us were so extremely nice also. The process was so smooth also. From choosing a ring we liked, to completely customizing it from the ground up was amazing. My wife loves the ring she got, and she gets so many compliments from people about it. The are super fast and willing to help and answer questions anytime. It was great because my wife debated on a ring and they were super helpful about where to help us create the ring in our price range that she loved. Since going there we have gone back and bought necklaces and bracelets and love the experience and customer service they have every time. They make buying jewelry easy and hassle free. I would recommend them to anyone looking for anything from engagement rings to everyday jewelry.

Everyone there was very kind and attentive but the pricing was absolutely out of our range. Rings…read moreparted at 2k. They are entirely customizable which makes the price seem worth it but for us, it wasn't what we wanted. I'd only recommend going if you already know you want a more unique ring and it needs to be custom... and you're willing to pay for it