Our AC compressor failed on an older car, and Sean reached out with a quote that was well below…read moreevery other estimate we received. He used his own discounts to help bring the cost down even more, which we really appreciated. He was honest, professional, and did a great job making sure our AC was blowing ice cold again. He even provided a lifetime warranty on the parts and labor and said he would come out day or night to fix it if anything went wrong. We would definitely hire Sean again for any future car maintenance needs.

After AAA repeatedly (three trips) failed to deliver a working battery for my 2023 Honda Odyssey, I…read moregave up and found Sean Gordon online. He was working on a job but came later the same day. He picked up the battery from AutoZone and quickly installed it. The back story is that I am in a power wheelchair and require this modified van to get in and drive anywhere. Wheelchair transport trips are $100+. After a 3 day delay caused by AAA, Gordon's Mobile Repair got me on the road again.

Joe and his crew are very professional. I can truly say that you can trust their work. I've taken…read moremy car to get service work done and major repairs with great satisfaction Joe and your guys are awesome.

After more than 5 years as a loyal patron of Sevan Motorworx, I am replacing my previous 5-star…read morereview with a 1-star review. The snakes at Sevan are "unethical, dishonest, and fraudulent", as a Google reviewer already mentioned a year ago. During our years at Sevan, my wife and I exclusively worked with Joe and Evan (the owner). Ironically, my original review was so positive and heart-felt that it brought Joe to tears. We originally trusted Sevan: we referred numerous high-end customers to them, spent significant money restoring, maintaining, and modifying our 03 Land Rover Discovery II through their shop, and remained patient through multiple mistakes (i.e. vehicle damage during a job) and/or incidents of poor service. Our most recent experience was the final straw. Sevan has repeatedly disregarded a very clear request: if an aftermarket part is to be used instead of genuine OEM, we must be consulted first. We have communicated about this multiple times over the years. Despite that, Sevan has attempted to use aftermarket parts without consulting us on several occasions. In one previous case, we only discovered it way after installation - when the part caused a problem. This most recent incident marked the third time we've had to address this issue and again make the same request. At this point, it feels like either negligence or intentional disregard for important customer preferences. This isn't the only type of customer request and preference they've repetitively ignored either. The worst part of this situation was the audacity behind the particular part they selected. Not only was it aftermarket, but it was a cheap, low-quality option that they KNOW we would NEVER approve. We've always made it clear that genuine OEM is our preference and that we only consider aftermarket parts when they are recognized upgrades over genuine OEM - a repeated declaration which is consistent with all the genuine OEM parts and high-quality aftermarket parts they've installed for us. Instead, they chose a low-quality, budget-friendly, inferior aftermarket part for our high-quality truck (a truck they've referred to as "the nicest Disco they've worked on") - despite the fact that the genuine OEM part was available through their supplier. Less important but still noteworthy: Sevan tried to significantly overcharge us for this low-quality part which we would NEVER let touch our truck. Other Rover specialists in the area quoted roughly one-fourth Sevan's price for the exact same cheap aftermarket part. We would've paid Sevan a 300% mark-up compared to local brick-and-mortar competitors, and a 400% mark-up compared to online retail price - all for a part that we wouldn't ever touch or look at. What's funny is that one of the competitors told us that they would never recommend those cheap, low-quality parts to us anyway - based on the preferences we mentioned. Funny how the competitor ascertained that understanding in one conversation, meanwhile Sevan was too dense and dimwitted (or too fraudulent) to understand our preferences after several years of working with us. The overarching disappointment for us isn't even the incidents we've dealt with; it's how poorly Sevan handles the incidents. It's realizing that after years of loyalty, referrals, patience, and business, we've been consistently met with defensiveness, excuses, lack of accountability, and gaslighting during our times of disappointment - instead of being met with humanity.

Had my truck and brand new engine sitting there for a month. Did nothing except for excuse after…read moreexcuse. I was next 4 times!! Lost a lot of customers due to me, probably a lot more if you keep going the way you are.

The owner was great! I travel for work and had problems with my company car, and I needed a place…read morethat new what was going on with it to keep me going, I stopped in and he actually took the time to explain in detail what was wrong and ordered the part. Had the truck in and out super quick once the part arrived! Great company

Good mechanic in 919 area good and honest he doesn't overcharge good pricing and good workread more

Would not use again trying the first time they was great, but would not use and would not recommend…read morea terrible job on my suspension took 2 days and stilll was trash unprofessional had a little kid and a woman with them sitting in the cold for hours invited to my in my home and they treated my car terrible after, did nothing to try to fix the problem

Travis and Carter(?) Both were super kind, able to get me in asap for a state inspection and very…read morequickly the mechanic found a massive leak from my coolant tank. I mean it was empty of coolant when I came in and was completely busted up. Of course they added some stuff that was not as necessary to the list of things needing to be fixed but were honest about what could wait considering I'm on a strict budget and need to save for bigger jobs. General inspection is $30 but that's average for the area of NE Raleigh (I called a few places but decided on this place because when Travis answered the phone he was easy to hear and very polite) Id be back for future help with my car but hoping it isn't any time soon I did wait a fair while but I assume the coolant tank was what made the wait longer that the expected 40m at first

Great, great great body work Keep me up-to-date with the service. Everything was communicated on my…read moreneeds to be taken place. Recommend going back and satisfied customer.

These guys eat, sleep and breathe vehicles and vehicle maintenance. Their reputation for…read moreexceptional service, trustworthiness, and ability to accurately diagnose and repair cars is well deserved. I've been taking my 20+ year old vehicles (and a couple newer ones) to John West for a few years now on the recommendation of people from Next Door, and have had only good experiences. I'm grateful to have such a skilled, trustworthy and fair repair shop to entrust my vehicles to.

I took my sons 05 Z71 to this shop 4 times to get a wiring harness put on it to pull a trailer. 4…read moreTIMES! After being told it needed several parts to work (not true) it arrived back at the house with a new 4 prong harness to pull a 5 prong boat trailer. Upon calling to talk to Mr. West to get it straight he dropped 4 F Bombs on me like it was my fault. Then hung up on me. I do not suggest this shop nor do I talk to my clients this way. I have spent close to $300 with them and it still does not work correctly.

Brutally honest review - took our SUV in on Sunday morning, we had a slow leak in right rear tire…read more Waited a while, Dante (extremely kind and professional) let us know that when our tire was removed, the technician actually ripped a hole through our tire. Dante let us know that they damaged our tire and generously offered to replace it . of course you can't really have a brand new tire and a used tire on the rear of your car which we pointed out. Dante offered to replace both tires at the cost of Mavis . we were so impressed to buy his owning up to the mistake that we offered to pay for one of the tires, and Mavis would pay for the tire that they damaged. We left Mavis with a spare tire on the right rear of the car and we were told to come back Tuesday when our two new tires would arrive. Arrived on Tuesday, and the two tires were put on the back of our SUV, watching the entire process, especially after the technician putting a hole through our tire, we did not feel a lot of confidence in the skills of the technicians in the bay . Left now for the second time, got home and realized that our tire pressure warning light was on because the tire had not been filled to the proper amount. Plus, on our receipt, it stated to come back within 25 miles of driving to have the torque tested. Now we are on Wednesday and it is the third visit to Mavis in four days. Let the gentleman know at the counter that our receipt said to bring it back in within 25 miles and he said he had never heard of that. Showed the receipt on my phone and let him know our tires were low just since yesterday. Got the torque tested, got the air in the tires. In all honesty, if this review were based on Dante and his professionalism, we would give a five star rating, however, the lack of confidence in the technicians is very concerning and for that reason we are giving a three star review. Secondly, what if we were in a position that we could not have paid for that second tire? It was a $449 transaction. We offered to pay for that tire so that our tires matched, but not all customers would be able to do that and that would mean that Mavis would have had to eat the cost of two tires. The establishment is new, nice, clean, however, we personally would not go to this location again . This should've been a one time appointment to check on air leak in a rear tire that probably could've been patched and it turned into three visits, $449 and a decent amount of hassle. We had high hopes for a brand new tire place close to home, but we will not return again .

We went in to get our truck aligned and found out our tires on the front needed replacing. They…read morepromptly replaced them and the next day we came back for an alignment, they discovered the welding was improperly done and the support bar under the transmission was missing. The service men there actually save us from a fatal accident. Their work and common sense is undeniably unsurpassed. This place is full of totally professional and caring people.

Very friendly and helpful staff. Didn't try to rip me off selling parts I didn't really need…read more Helped me get back on the road safe. experience was 10/10. definitely will be using the Auto Dr's again!

Good service. Car runs great. New battery. Will be back in the future. Thanks to the auto drs.read more