Exceptional customer service. Always looking out for the customer. Saved me a bundle on all of my…read moreinsurance needs! Thank you so much!

From the owner: COVID-19 Update: We are still open, but for the safety of our customers, agents, and employees,…read moreFarmers agents are available online or via phone.

My mother and father have been customers for 32 years. My 82 year old mother went to renew her…read moredrivers license an called Wright Gardner for her insurance card when they told her her auto and homeowners had been canceled. She had been without coverage for two weeks. They claim they mailed notice but one was never received. In 32 years she has had 3 claims all of which were legitimate. So when she went to renew she was refused. The new premium increased $2,500 annually. It seems as though Wright Gardner was looking for an opportunity to drop my mother. One would think after 32 years and a policy is going to be cancelled it would warrant at least a phone call. The office personnel had no empathy which made it even worse!!!!

From the owner: Our mission to develop an insurance program that best fits the needs of each of our clients.read more

This office is not open. When calling to update for a new vehicle we could not get an answer for…read moreHagerstown or Frederick 10:30 am Monday. Dropped by location in Hagerstown and it was closed.

I have been with Allstate since 1972. This office is fabulous. All of the ladies are friendly and…read moreprofessional. They are consistently top notch. It is also so great that they provide personal service and that you are talking to an accessible human being who is caring and knows what they are talking about. We are living in a world where competent customer service is largely non-existent. NOT HERE. These ladies always take care of my business. I appreciate so much all of your competence and wonderful demeanor. Thank you very much.

Mickey redid our home and car insurances and added coverage while reducing price. We switched to…read morehim because he is friendly and has access to many companies and was able to find us the coverage we needed and a great price. I also like that I have an agent in Mickey who I can call in the evening with a question or if we need to add or change something on our policies. Having that personal service is invaluable!

From the owner: I help my clients with all aspects of insurance including auto, home, life, and business. I am…read moreappointed with multiple carriers. this allows me to match the customer's needs with the carrier offering the best package. In addition i am authorized to offer the AARP auto insurance program through The Hartford. I have access to special Affinity rates for Educational and Medical Professionals as well as Fire Fighters through the Selective Insurance Company.

I have been with Tom's office for over a decade. They continue to get me the best discounts when…read moreavailable and are always very communicative and easy to reach whether it's a question about my bill or coverages.

I spoke with Tom the day before this reviews. After purchasing the policy from Tom he then informed…read moreme that he will email me a copy of my policy. Next day I still did not receive the email. I work in IT so I know how to check the spam folders. I called back and spoke with Tom directly and asked him if he could send me a copy of my policy. He was unhelpful and stated that he does not keep old sent emails. Seeing how he wanted to get rid of me overthephone, I then asked him if I could get another copy of my policy via email. He said he would have to write up another email in the most annoyed tone and stated that "he could send me an email, but would not know what he would put in there." Basically he did not want to help. Few minutes later he said good bye without providing me with any assitance. I've switched my insurance company since then. I would not recommend this guy.

When I received an FR-19 notice from the MVA I contacted my insurer and Mary Wright provided…read moreguidance on what was needed to get it handled. Mary was polite, prompt and efficient in getting my notice handled. Thanks Mary!

From the owner: Geoffrey Karlen Agency Inc - Nationwide Insurance provides a wide range of high-quality insurance…read moreproducts and services to customers in Hagerstown, MD and the surrounding communities. We are dedicated to offering superior insurance coverage options that will protect against the unforeseen financial loss of property, liability, health or life.