Unreliable. Cancelled twice and did not even call, email or text. Look elsewhere I was very…read morepatient and understanding the first cancellation without letting me know but was told they were coming another day and did not even bother to let me know they were not coming until I texted them

I booked an appointment for service to my snowblower. When the tech came, he started working on it…read moreand then told me I needed a new choke switch. Never once said anything about anything else. Got a message saying I needed the choke switch and a new carb. The service PM I was getting was a full service. Oil change, spark plug, carb cleaning, belt inspection, etc. The choke switch was replaced and new carb installed. Tech told me via text that he was done and machine was running good. Upon coming home from work, I started looking over machine. Oil was black, spark plug was rusty (so never changed) and the bolts to the cover were dusty so no inspection was completed. When I sent pics, I was told that he didn't change the spark plug bc the machine ran good. They offered to come back but at this point all trust was lost. I paid for the parts but that was it. Yes, the machine starts good but after using it during this snow, the carb is leaking fuel and it does not throttle up at all so were there any adjustments made. I have to stay in #1 and go very slow. To top it all off, I went back and saved all my ring footage and watched what the tech did. Let's just say that the footage don't match what they told me was done. The owner told me that I didnt need to pay but I wanted to pay for the parts as I'm not that type of person. The reason for the review is because how many others do they do this to. If you pay for service, you should get the service you paid for and not what they think. Now I need to take it somewhere else to get it fixed correctly.

Long story short: The folks at Ridgeway care about your business and doing a good job. They have a…read more30-day guarantee to back up their work. The prices are fair, and they are very responsive when it comes to getting in touch with you. I recommend their services. My interactions: I inherited a mower that could not make it through a full mowing without crapping out. I checked the filter, drained the lines, topped up the fluids but nothing helped. Lots of folks recommended Ridgeway, this small family-owned business. I called to make an appointment, and they saw me very shortly. They did an inspection and recommended a tuneup (which, it hadn't had for a few years). I took it home and the mower made it through most of a mowing before dying. The second mowing I only made it half way. I called them up, they told me about their 30-day guarantee, and I brought it back. Wayne took a look at it, said he'd do a proper cleaning out of the carburetor and could have it ready for me the next day. He even tested it for 45 minutes to make sure it could go the full time and still mow some grass; that's going the extra mile for your customer! I have a lawn mower that doesn't owe me anything. Even when I have to send it to the farm upstate with all the other old mowers, I will bring my next lawn mower here for servicing because I know they will do a good job on it and will give me a good deal.

Found Ridgeway Mower online because I was frustrated with the other two lawnmower repair places…read morethat I was using. Had no problem finding this place using Google Map. The service garage is in a very nice area. The clerk helped me unload my mower and was very professional. The mechanic had my mower blade off and back on my mower in twenty minutes. I was in and out in less than half an hour. The minor repair on my mower was well done also. Prices are very reasonable. Unlike the other places, the blade was well-sharpened. Will definitely continue to patronize this place.

Tony is a honorable professional. He values homeowners request and make the appropriate solutions…read more He is very polite which is important to me. His work is never rushed and well done. He cleans up after himself. I highly recommend !!!!!

Anthony was very professional and on time. I appreciated his knowledge of the work and attention to…read moredetail. I will be using Western Electric in the future. Thank you!

Brought my kubota skidsteer in for some repairs. Dean did a great job He was very knowledgeable…read moreand explained everything that was done on my equipment. I will take all my equipment back for him to work on.

I would give a zero rating if it was available. Worst service ever! if you want something worked on…read moreand never repaired this is the place. if you want to call and no one ever answers this is the place to go. if you do go here for service the only person you will get a call back from is Pat so you better see him. He answered my calls and called me back. more than the manager and the lady in service ever did. After 6 weeks of being without my loader i picked it up paid for work never done and had to bring it back and they still have it.......WORST PLACE EVER

My power washer wouldn't start, so I needed a small engine repair service that could come to my…read morehouse (i.e. mobile service). Emailed Dan on a Tuesday and he was able to drop by the next day. First of all, he was able to fix it in less than 30 mins, probably closer to 20 mins now that I think about it. He was prompt and clear in our communications, timely with his arrival time, and his prices are more than reasonable (should probably raise them, IMO). Lastly, he also wore a mask the whole time he was onsite. I'd definitely hire Dan again and am going to pass his info to my neighbors.

In the words of Tyra banks, "It is so bad, I wanna give you a zero. But that's not possible. So,…read moreinstead, I give you a 1." Guy not only refused to do the work written on his ticket TWICE, wasting now four weeks of my time, but pretended to make a phone call to his supervisor to get out of doing the work. Idiot thought I wouldn't figure that out in 2 seconds, so I called his company and they confirmed he wasn't doing what he was supposed to. Now I have to wait upwards of a month for these people to fix a fridge ice maker and a dishwasher soap dispenser. I spent $100 to wait over a month. Sick. At this point, Id be better off going to trade school and learning myself.

Ron is top notch. He's very experienced and reliable. We had many other repair companies come out…read moreand Towson was by far the most trustworthy, best priced, and thorough. Communication was also better than anyone else around!

I try to support local business.. Third time I've attempted to have my riding mower…read morerepaired/serviced by this place. Each time fairly minor.. tires, carburetor, throttle linkage. The lady on the phone was rude and cut me off while talking.. put me on hold. The gentlemen who answered had no idea what throttle linkage was.. the time before that they didn't know how to put a new carb on. Not sure this place wants repair/service customers.

At first they told me to drop off my mower and it would take two weeks to get the job done. They…read morefinished it in three days and did a great job. Cost me some money but way less than a new 3k mower and she runs great!!!!

Only place I've gone to to have keys made where every one of the 5 copies actually works! Love this…read moreplace

I rely on this store when I am in the middle of a house project. It is such an asset to the local…read morecommunity to have a quality store within walking distance. I hope the new owners are as good as the current one.