Phil did a great job selling our house! We knew we were up against a major challenge in the current…read moremarket. Apparently, there were something like nine houses for every buyer at the time. Still, Phil went all out and did a bunch of things above and beyond to help our house stand out. It worked! We are thrilled that we were able to sell it, and along the way Phil kept us in the loop and held our hands along the way. We highly recommend him.

first of all I am a Veteran. this guy PHIL Shaver scam artist. Beware…read more he had a me on the phone after 15 minutes of stupid home questions about selling he never offered me a price. Beware this guy is a joke from hell. I mentioned all the up grades I had and he still bull shitted me, So don't waste you time and effort. NEVER RECOMMEND

Garrett played a key role in helping us purchase our first home. Throughout the process, Garrett…read morekept us informed with market updates, promptly shared new listings, and arranged virtual tours whenever we couldn't be there in person. When we finally found the right home, we faced strong competition from other buyers. Garrett remained proactive, strategic, and dedicated every step of the way, ultimately helping us secure the contact. We couldn't have asked for a better guide through our first home-buying journey.

Garrett was instrumental in helping us purchase our first home. Since I was relocating from…read moreCalifornia, I had to search for houses in Arizona while still living out of state. Garrett kept me updated with market insights and new listings, and he even arranged video tours when I couldn't travel. We eventually found the perfect home, and despite heavy competition, Garrett stayed persistent and made sure we secured the contract.

April is simply the best realtor I've worked with. Being an out of state buyer, April was with me…read morethroughout my journey in building my dream home. She sent detailed videos of the progress every 2 weeks and kept me in the loop. After completion, she connected me with the resources I need and helped me with a few home projects. In addition, she found a replacement property for my 1031 exchange in one week! April is truly a gem in the industry and a remarkable person.

April and her team are the bomb!!! When it comes to your Real Estate needs, she is THE go-to…read moreRealtor. I've had the opportunity to work with April on multiple transactions and she's not only extremely responsive, which in my opinion should be a basic in the industry BUT, most importantly, she 1) has extremely strong work ethic and 2) has a "think outside the box" personalty which in Real Estate is one of the best trait a Realtor can have.

Buying a house is a huge investment for most people. It is a good idea to put some thought into who…read moreyou select to be your realtor. We have worked with Kimberly twice now and would definitely call her again if we decided to move. There are so many new challenges in today's market. Kimberly does a great job at finding what you want and closing the deal. I know I can rely on her to work for my best interests in my absence. She has a huge amount of experience and surrounds herself with great talent. We are very happy we called Kimberly and we think you will too.

I needed a market evaluation done and they got one for me the next day…read more Great service.

I referred Brittany some of my past clients from California that wanted to purchase in the Tempe,…read moreArizona. She was absolutely full of class, a top professional in her craft. My clients could not stop raving about her. Thank you Brittany!!!

We were introduced to Brit by a friend in Wisconsin, who works in the real estate industry and…read moreknows her professionally. My wife and I have previously owned/purchased property, but separately, before we were married, and more than a decade ago. Plus, while we were generally familiar with the geographic area we were looking in, we needed to find someone knowledgeable not just with the buying process, but also in the neighborhoods we were looking in. We were also in another state, so she had to tour houses and take videos for us until we relocated to AZ, before buying a house. Brit rose to the challenge, because she is simply the best. First, she is professional. You can tell this isn't her first rodeo, and she deftly navigated various challenges we encountered during our buying process. She is very knowledgeable, not just in geographic areas, but also the process. She did her due diligence in evaluating the conditions of houses (since we could not initially tour them in person) as well as comparables in the market. Even past our closing, we've continued to occasionally ask her for recommendations for various services. She has not once steered us wrong. She also had to play psychologist and cheer us up when our first offer was declined and the sellers chose another buyer. Throughout the process, she was the rock that we could lean upon. I'm pretty sure we didn't get any special treatment in this process - that she treats all of her buyers and sellers this way. She was always available to us when we had questions (and we tried not to monopolize or abuse her time). We were very particular about what we wanted in our house, and she did a tremendous job of showing us only places that met our criteria. She didn't try to push us to consider homes that weren't what we wanted. It's our intention to make the house we purchased our long-term residence, so hopefully we will not need her assistance in the future. But if we did, I would 100% call Brit, and not consider any other real estate agent. Again - she is simply the best. 5*, A++, would recommend to anyone and everyone.

Joe is a great asset in helping navigate an increasingly complicated real estate market. I highly…read morerecommend his services!

From the owner: Thinking about buying or selling soon? I would be happy to help!…read moreBuying or selling a home is more than just a transaction; it's a significant life event. With a commitment to integrity and transparency, we strive to be the trusted partner you need on this journey.

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

It's hard to find the words to express how impressed we were with the quality of service we…read morereceived from the Gillette Team. We've never been one to put much faith in Agents, but the Gillette Team really changed our view on what a positive difference "effective and competent" representation can make. Our home was sold, and then fell through in the eleventh hour when there was an underwriting issue with the buyer's lender... That's when Shannon rose to the occasion, and through her extensive network was able to present alternative lending options to the buyer - and got them the lending they needed. Shannon understood how important getting our home sold on schedule was to our family, as we moved out of state, and if she hadn't found alternative lending, valuable time would have been lost, and at great additional expense to our family since our new home out of state had a hard closing date. Thank you to Shannon for making it all possible. The Gillette Team is a 'Class Act", and it's with great enthusiasm we recommend them to anyone looking to sell their existing home, purchase their next home, or both. A++ service and follow-through! Thank you Gillette TEAM! Alan and Kate, Tempe, AZ

"Not only did she find us a home, she set us on track for a better life."--J(&J)…read more After many months in our new home, we can't give enough compliments and thanks to Shannon Gillette and to ourselves for finding her. The choice of an agent can be a tough one because so much bullshit can be avoided when you have a good one. Shannon = Beyond good. We came to Phoenix a little over a year ago with the expectation of being renters for a number of years--until we met Shannon. We = Jonny & Jimmy. After we looked at a number of rentals, and went through two other agents who did not see our needs as the priority we felt they ought to be, we found Shannon and emailed her about a home to rent. Within two minutes Shannon responded to my query. Lightning speed! (insert double lightning bolt emoji here) This set the precedent for all future communication between us. Which is what you want in real estate. No matter the time of day, Shannon made us feel like we were her number one clients and treated us as equal partners. You know, like, how some people talk more to one person than the other? Well, she didn't do that. She valued us both, heard us both. The rental market then, inflated and overrun with desperate renters, who often found themselves in line with 6-20 other applications scared us. With this truth, Shannon empathized and because of her relationship with a trusted lender, she knew about an unbelievable program designed for people like us--soon-to-be-first-time home buyers. "There's a program available right now in which you can own your home for less than it will cost to get into a rental. I promise you. It is real." In total dismay, yet elated, we trusted her and began the process of buying our first home. A process filled with many ups and downs, twists, turns and mini-heartbreaks--all of which lead us to a house--perfect for us in more ways than we imagined. With each passing day, week, month, we love our house more as we continue to beautify and make it our own. Now, instead of paying someone else's mortgage, we build equity and form deep relationships with our community. In no small way, Shannon played a key role in our moving from impoverished renters--to strong homebuyers. Sounds dramatic? Well, it is. That's why. As a result of owning a home, our credit scores have improved making us more financially mobile. From lower interest rates on existing debt to better rates on insurance for our cars and home, we see improvements all around. The gratefulness we feel for crossing paths with Shannon never goes unsaid. We recommend her to all we meet and some, not hearing us for whatever reason, have tried other agents and at their agent's lack of knowledge and we watch their frustration mount--to the bursting point. And then we shake our heads, and say the same damn thing, "Why didn't they just go with Shannon?" Shannon let us set our budget, and never made us feel uncomfortable with it, never pushed us to spend more like agents often do. She put in our hands the tools to choose the neighborhoods we wanted to explore, often driving at least 1.5 hours each way to show us a home. Her lightning-speed responses ensured we never missed opportunities. Her knowledge, vast and detailed, along with her ability to educate us along the way inspired the confidence we needed to endure a few months of tricky negotiations, which led us to the best possible place. Even though we come from different backgrounds and beliefs, like, she had no idea what Mercury Retrograde was nor the havoc it it can cause, she encouraged us nonetheless when we felt disparaged and celebrated with us when it was all complete, keys handed over with basketfuls of treats and toys for our pups. Shannon = Magic. Without a doubt.