Was extremely expensive to change condensate pump on HVAC! Great Guy but I was a little surprised…read moreat the cost

From the owner: Welcome to Bill The Plumber, where we are dedicated to providing outstanding repair, maintenance,…read moreand installation of Plumbing and HVAC systems. Established in 2020, we’re proud to be a veteran-owned and operated business, committed to delivering exceptional workmanship and customer satisfaction. Whether the job is big or small, Bill is dedicated to getting it done right the first time and letting his work speak for itself! Emergency Services Available, after hours and on weekends. Price Guarantee! Never any hidden costs!

The BBB has both my complaint and review. Read them and all other non biased truthful issues. Don't…read morebecome another BBB complaint. The company is not accredited for a reason. Everything Mack installed had to get replaced and redone in 2019. He sold me a 100,000 BTU 96 AFUE unit and after being paid. I was told it was a 80,000 86AFUE unit. To post a lie earns a lawsuit, watch how these facts remain on this site. I did contact the PA Attorney Generals Office and was offered $2,000.00 from the company to make my complaint go away. As I had to replace and redo all at over $5000.00 and had already paid Mack 4700.00 I refused. Who offers 2000.00 when they are correct? No one. Remember the BBB site, it's your money Again you cannot post a lie, it's called liable watch how this post remains here forever

Amazing customer service, attentiveness, and overall nice guy. I found Mack through Yelp (thank…read moreyou). When I found that he was local and saw his ratings, I knew I had to try his service at least once. I switched from a bigger company who installed my equipment because it was difficult to get service and I had to speak to 2 or 3 different people to arrange that. I was tired of having to make phone calls, wait for replies and being made to feel that people were doing me a favor by charging me to come out for work. Mack called me back himself within 10 minutes of my message. He "interviewed" me on the phone about the problems I was having. He went to my home, serviced my unit and had it running right away. He also gave me advice and suggestions about keeping it running well. The price was a little cheaper than my previous company, but still within the range for an annual service. I will continue to use Mack because he seemed to care about my home as if it were his. Paying him was the last thing on his mind, he wanted me to be happy first. That's difficult to find; it's a pride of craftsmanship that is lacking in the bigger companies. I will use Mack from now on and you should too.

I must ask you which one ? Every experience was more…read moremiserable than the last in the past 2 years. Your service manager in fact is very incompetent and unprofessional and has no clue on what he is even doing / talking about or does MOST of your employees from your service dept. As a paying customer anytime i call who ever answer's the phone is rude and short and will also talk over me when i am trying to talk. My opinion of your propane delivery service is on a rating from 1 to10 is a 3 at most. I am a Business owner and would appreciate any criticism by my customers in association with my business so i could improve my service.

Ace Robbins must sit around in a dark Smokey room and figure out the Max they can charge their…read morecustomers for every bloody service they offer. Now they will charge $50 if you buy less then 150 gal of oil. For a long time customer in town that's not bad enough but now the oil price is .50c more per gallon then another place in town. How is that possible!! The price has always been a dime or so higher but not that much. I'm sure they hedged oil buying as it went up over covid and they profited greatly selling at over 4.50 a gallon. I've been buying for at least 7 years because they offered annual furnace cleanings. They insist on charging your CC before they even do the work and for about a 1/2 hr of service its 220$ which is another joke. They were here two times a few winters ago to fix a problem and charged me over 400$ for each visit even thought the tech mis-diagnosed the problem the first time. Then the next winter the part failed and they would wont not replace it. Not even a discount. Another $400 Called for a quote to replace my oil with nat gas furnace and again it was outrageous. It would take longer to recover the cost then i could save on switching. Everyone is entitled to make a profit but come on man. The new generation running the business needs a lesson from the elder before its too late. Pigs get feed hogs get slaughtered. I have no allegiance to any business and its largely based on price and i won't be taken advantage of as if they are the only place around.

In 7 years since my house was finished, we went thru 2 Rinnai Tankless Water Heaters. They are…read moreprone to leaks, and no one wants to attempt to fix them. I called several plumbers that have been recently mentioned, but no one would even replace them with new. Finally found a neighborhood Plumber. Can within an hour of calling him, told me of a better brand, came the following afternoon with his son, corrected some bad plumbing and installed the heater within a few hours. I highly recommend him. Friendly, clean, and makes sure everything is right. S.J. O'Hara Mechanical Contractor.

We had 4 mini splits installed in our home, and the AC system has never worked properly. Seamus has…read morecome several times at our request and assures us that everything is in order, but neither we nor our guests have EVER had functioning air conditioning. With the heat waves we've had lately, we can no longer enjoy our home in Pocono Pines. It is an expensive system, and it has been a constant frustration. I DO NOT RECOMMEND THIS BUSINESS.

I have repeatedly called Joseph Pica, owner of Pica HVAC, to no avail. Why would a reputable…read morecompany not want to call an unhappy client. I will tell you. The owner doesn't stand by his work. What he said above is factually incorrect. DO NOT utilize this company. My boiler was so messed up I had to hire a plumber to fix what his employees screwed up. There was nothing wrong with my unit until PICA HVAC touched it. I asked Alex, tech, why don't you change the ignighter! He said it didn't need it. Weil MClain has a different opinion. 5 times I had Pica out to my home. If it was done right the first time it wouldn't have taken 4 more times. And it still wasn't right. Your employees aren't trained properly. And the owner has no business owning a business.

They came out as promised. Young man cleaned the furnace and got most of the radiators working. He…read moredidn't carry any vents needed so unfortunately 2 radiators needed additional service. I went for and then installed those vents.

I contacted RN Fitch and Sons to patch/repair my asphalt driveway. Water runoff had eroded my…read moregarage foundation. The Fitch crew did an excellent job, in a timely and professional manner. Job was completed on time despite the problem being worse than anticipated. I use Fitch regularly for plumbing and HVAC services, and I'm glad I thought of them for excavation and asphalt. There price was well below competitors from traditional asphalt pavers. I can't recommend them highly enough!

Recently had an issue with my electric water heater beginning to develop a small leak at the base…read moreof the unit. I called R.N. Fitch and within an hour, a service tech was at my home to check out the water heater. He took down all of the information from my existing heater, returned to the shop and was back at my home in a very short time with another service tech to install the new unit. The replacement was performed the same day at a very reasonable price, and both gentlemen were courteous, professional, and cleaned up any waste material when they finished the job. I have no problem recommending R.N. Fitch & Sons for any plumbing issue that you may have.