My first visit here was for a safety inspection. I called ahead and was told to come Monday through…read moreFriday between 8 and 9am. The inspections are done on a first come first served basis. I showed up shortly after 8 on a Monday and they were already busy. Several people were in the waiting area/lobby and two were ahead of me in line. The staff worked quickly to get through every customer and in a friendly and professional manner. You can tell the owners really make an effort to be personable and make connections with their customers. My inspection lasted about 35 minutes and unfortunately I didn't pass. They explained every detail to me and called me later to provide a quote for the service. It seemed like the prices for parts and labor were fair. They were upfront with me when I asked a series of clarifying questions and helpful in determining the best path to take. I'll certainly be a repeat customer. Note: they do have dogs in the lobby/waiting area. So, if you're allergic or not fond of them, maybe find a different mechanic.

Threatening to call the police and file false police reports in exchange for money for a service…read morethat wasn't rendered.

These guys helped us out so much! close to closing time and…read morethey didn't hesitate to help us. we were an hour from home and everywhere else was closed until Monday! great customer service, very fast & job well done on a tire with a hole 10/10 recommend

I have been coming here for years. First, the good news…read more The counter people and the mechanics are nice and helpful. Their prices are good. They have Castrol high mileage oil and other good products. Now the not-so-good. I bought a tire there with their tire insurance plan. The tire failed in less than a week. When I went back to have it replaced, they charged me the tire insurance on the replacement tire. I was hot. Also, unless you get here by 9 am, you will have to wait many HOURS. Seems like a long wait. I am not a morning person.

Customers beware. When calling to make an appointment, demand to talk to the shop manager. Do not…read morelet Monroe book you and not talk to the shop you want , the customer rep will overbook the shop. With that being said, The Weirton Monroe ....Absolutely terrible. They need new management. I refuse to call it service center, Had an an appointment, which they could not honor, lack of technicians. The quality of the working technicians is questionable, watched the technicians walk around the shop for 20minutes and not working on waiting customers vehicles and/or the 4 ahead of me.

Had an eight o'clock appointment two hours later still not done and now they have no air…read morecompression and dose not look like they no how to use hand tools

I took my 2013 Dodge Ram 1500 truck there to have the rear exaust and muffler redone and they did…read morean excellent job in stainless steel looks much better then the original factory. it was done in timely fashion at a reasonable price. at the same time they looked the truck over and noted some other items which I will have taken care of by them in future. thank you for your help DAVE

I take all my vehicles here for services and have always been more than happy. Great team of…read moremechanics and the owner is constantly in contact to make sure you are well taken care of. They stand out amongst all others on the area

They were quick and very efficient . Checked tire pressure and topped off windshield washer fluid …read more I will go back again when I need my oil changed.

Went there for an oil change and new air filter,service performed. When I left my truck went into…read morelimp mode almost immediately. Living only a few minutes away, I drove home, I opened the hood and found that they did not re-install the air intake boot. I called them immediately to let them know there was a problem. I took the truck back and they reconnected the air boot but the problem did not go away and they had no idea how to fix it. Being my work truck, I told them I was taking it to the dealership to have it fixed. The dealership found that because the air boot had not been reinstalled, it caused the computer to go into regen mode and needed to be fixed. 380.00 for the repair and lost a days work because of the negligence. I tried to reach the manager at the Express Lube calling 4 times over 3 days. No return call from him. One of the service techs finally called me back 4 days later tell me the manager said the he wasn't going to do anything about it. I filed a small claims suit and will be going to court tomorrow to have the judge hear the case. Do not let them get away with damaging your vehicle. If they do, you should file a claim against them. It's easy enough to do and worth it. They need to be called out and held responsible. I will update this after the hearing tomorrow to post the results.

Had trouble scheduling but they gut my car back to me the next day. Don't call, it goes to a call…read morecenter. Stop in.

Potential identity theft. I applied for a credit card through this location. The mechanic who was…read moresigning me up I found out was reading over my shoulder and got all of my personal info, including social security and driver's license number. He admitted to me that he read over my shoulder to make sure I entered everything correctly. I'm livid, there's no excuse.

Very friendly, helpful, and knowledgeable staff. Came in with a flat tire on a Sunday and received…read moreamazing service. The price for the value of the service you receive is also outstanding. Definitely recommend. Specifically, thank you to Russ for taking care of us!

Staff were prompt and courteous. They informed me of a service that wasn't actually needed thus…read moresaving me money. These are reasons that I continue to come here.