I do not recommend buying from Mike. I placed an order--purchasing cigars as a gift for a friend for $700--but later found out that he had already received that exact gift. It is impossible to cancel an order directly through the website. I called the store on the same day I placed the order, but they told me to call back the next day. In the end, it took them four days to issue the refund , and they deducted a 35% late-cancellation fee from the price. This is not a serious business. They try to sell high-end products, yet they behave like scammers. read more

First, do not buy from this sketchy business. They only send whatever they have in stock, and the cigar names are not accurate or consistent with what's advertised. I purchased the Prime Choice Cigar Sampler, which was supposed to include the following 8 cigars: Finca Oro Corona Toro Rojo Robusto Trinidad y Cia Robusto Dirty Dan's Churchill Mr. B Leaf Corona Don Yayo Churchill Mike's 1950 Toro Balsero Churchill (+ Mike's Water Pillow) Out of all these, they only sent three of the listed cigars. I submitted a negative review on their website, but they deleted it. They just threw in random cigars for the rest of the order and completely ignored the promised selection. There's no customer service to resolve the issue either. read more

Mike's Cigar Bar - Lounges Near Me - Bay Harbor Islands, Florida

See all

First time customer - prices were beat I found, added comments I need before Saturday - paid regular shipping no guarantee yet somehow got to me (Fla to NJ) in 3 days plenty of time to drop em in humidor. Product was received in great shape but thought the actual box it was in could have been better suited for the box of cigars which is actuall ly minor but my ocd kicked in - again no biggie. Based off my first experience I would say 9.9 out of 10 only cause of the shipping box - price speed of delivery and quality were fantastic and on par with other companies yet their price was much better. I WILL BE A REPEAT CUSTOMER! Give em a shot I'm pretty sure you should have the same experience I did! read more

This place is great. The customer service was amazing. I order from them online all the time. It was nice to go in and see the store. The staff was amazing. Very eager to help. I explained what I was looking for and he was happy to get it for me. We talk about cigars for a bit before leaving. They have an amazing selection. I am glad that I stopped in. read more

Bought a box of cigars. They were dry Really disappointed I guess you need to check them before you leave the store

They will try to charge your credit card and not ship what you ordered. Watch out for these crooks when placing an online order. They pack your box with garbage then ship it to you with a tracking number then they say your cigars were shipped Luckily I opened the box on video and my bank issued a refund immediately. read more

I was sent a moldy Cigar this week. After sending photos, I got told it was in perfect condition (see photo). I ended up asking for a refund and they made me pay for the shipping back and claim they inspected it before it left their facility. They implied that should anything occur during the shipping process (to include bad storage/overhumidification) is not their fault. I dont see it that way and wont be purchasing from them again. Its a dissapointing service seeing as how I didnt ask for a cigar with mold in it, yet they would make me pay for their mistake. Also its heavily damaged and bent, with the wrapper coming off. Be warned. read more

Mike's Cigar Bar - Faulty Product - Lounges Near Me - Bay Harbor Islands, Florida

This place was a pleasure to do business with online. The prices are very reasonable, they actually have the items in stock that they show online. They ship imideatly, at reasonable rates. Boxes get shipped with humidity packs, which is a big help when they ship to colder or drier climates. Plus you may include a gift. I will definitely be doing business with them in the future. I definitely recommend them. read more

Mike's Cigar Bar - a box of cigars - Lounges Near Me - Bay Harbor Islands, Florida

Its no longer a cigar bar. Its a wholesale cigar store now. They give you a catalog so you can order cigars and they will ship to you.

Firstly this a quite big cigar lounge and you can enjoy your cigar in there very comfortably. They also have a bar just serving coffee, beer and vine. Not too many selections for both however it is a good addition to have when you stay and enjoy your cigar at the lounge. They are serving the vine only in bottles. For the cigar selection; I found that they have very good selections of Davidoff (as well as Avo and Camacho), Padron, and others. I am very pleased with this place and their selection. read more

Mike's Cigar Bar - That one is their "house roll" - Lounges Near Me - Bay Harbor Islands, Florida

See all

Three stars only because I lived in Vegas and I scale things to all time best to all time worst. I like this place great location great products. But I would look again and see what I could do to make is even better. I like this place so I won't go into detail. But as is its great still. Make your way down here it's worth it 1st Time here. I like the setup. #chill #relaxed #lounge #montecristo #whiteseries #cabinet #stogie of choice #cheers read more

Mike's Cigar Bar - Lounges Near Me - Bay Harbor Islands, Florida

I have been doing my research on them and saw some negative reviews regarding their customer service, online transactions, etc... This is totally unfair. I almost harassed them by email before purchasing a $550 box of 20 Padron 40th anniversary (my 1st order). Not only did they reply within 30 minutes to each email (Thank you Natalie) but kept being professional all along. I paid for regular shipping and they sent it express! This is a well deserved 5 star review. I just wish they had more stars as they deserve them. The only thing that they could offer is free shipping when you order a large amount like most online stores have. Aside from this...THANK YOU GUYS, I'LL BE BACK FOR MORE. read more

just wanted to thank Mike's for taking care of me and my cigar fix during this quarantine thing read more

See all

The online store is open, they'll do buy and go at the store but the cigar lounge is not open.

Check out all the negative ratings at this link: https://www.resellerratings.com/store/Mikes_Cigars Don't want any of my friends who smoke fall in pain due to Mike's dried cigars...and bait and switch tactics. read more

Mike's Cigar Bar - Lounges Near Me - Bay Harbor Islands, Florida

See all

Call Mikes Cigars for an order I placed 3 weeks ago. She said once UPS takes it I need to find it. You have to be kinding me?!!! Ive asked for six months to be removed from email lists and magazine lists. They will not stop harrassinv read more

For Mikes online sales: I had an issue with a recent purchase of a cigar sampler which involved one of the cigars being replaced with another that I considered to be inferior. After contacting customer service by phone Brendan agreed to send the correct size (it had been temporarily out of stock) at no extra charge. I appreciate good customer service. George W. read more

This place is a joke - we drove on a Saturday took us 45 minutes to get here, once we arrive we wanted to try out a couple of the premium sampler packs. Unfortunately you can only get the premium sampler packs during the week, you ask for the sampler pack they go back to the warehouse and make it and you're stuck there for 45 minutes. Don't waste your time with this place if you're going to buy the sampler pack do it online - don't waste your time! read more

This is my fourth on-line purchase and I can honestly say that Mike's Cigars is a great place to buy cigars from. The whole shopping experience from using the on-line shop to delivery is outstanding. The website is easy to navigate......it's user friendly. The variety of cigars is huge with great prices. Cigars are well packaged with water pillows added to ensure they remain in good order during transit and arrive in excellent condition. To sum up in four words.....'Customer Experience beyond Expectation'. read more

I love this place because of Sol the management at the place. Plus, they have a great cigar selection at great prices. It does close early, so make it your afternoon spot. It is very quiet read more

I walked in Thursday afternoon it was my birthday. I was very impressed with the selection there is an exclusive Davidoff White-glove lounge here. Sol, Is the lead tobacconist she is very very good about her customer-service. She led me around the humidor and gave me a complimentary cigar as it was my 1st time here. This is a huge beer and wine cigar bar and it seems that they have many blends of coffee they have a Nespresso machine. I'll be back again. read more

Mike's Cigar Bar - That's just the bar area - Lounges Near Me - Bay Harbor Islands, Florida

See all

I purchased the Groupon with the Cohiba cutter specifically for the cutter. Low and behold, when my order arrived, the packaged contained the Mike's Cigar Cutter that sells for $1 on the website. After my husband opened the package and we noticed the advertised cutter wasn't there, I contacted the company as was told they were currently out of that cutter, but they would ship it out just as soon as they got more in - probably in a couple weeks. Fast forward to the end of February - still haven't received a cutter. I contacted the company again because I saw the Cohiba cutters were for sale on the website. No one ever responded. Needless to say, I never plan on doing business with this company again and I wish I didn't have to give them at least 1 star. read more

This review is only regarding online ordering. I gave this only a 1 specifically because the customer service was horrible and on the confirmation email to purchasing two orders, it says the if the order was placed before 1pm Eastern time the order will be shipped on the same day.(which I placed two order before that time) Theses two orders I placed was 10 days(8 business days) prior to Father's Day. The confirmation email also states that the order will be shipped 3 business days upon 'ship' Date. I have placed the orders on a Friday at noon and the order for shipped the following Tuesday. I also called them to confirm I will be getting the orders before Father's Day and the lady was very rude and did not answer any of the open-ended question I had regarding the shipping date. Okay here is an update 10 months after initial review. I received a message via yelp from a public relations to make things 'right' with me die to my past unsatisfied orders. She prepared a gift for me and sent me several premium cigars (my favorite) obviously no charge and a catalog within a couple days. This lady said they are working on the customer service behavioral skills. I will give this another update following my next order. read more

Horrible customer service. I bought a Groupon from this place. After redeeming it, I got an email from their customer service requesting that I pay an additional shipping charge since I live in Hawaii. I paid it via Paypal and patiently waited for my order to arrive. 2 weeks later, I still hadn't received my order so I sent an email to Mike's customer service asking for the status of my order. What followed was a ridiculous string of emails that clearly showed the incompetency of the customer service staff at Mike's. Although I said in my emails that I paid for the shipping weeks ago, they kept replying that shipping to Hawaii was extra and that I needed to pay the charge before they would ship. Even after forwarding the email confirmation from Paypal that clearly showed that I paid the shipping, they still couldn't understand that I HAD ALREADY PAID IT. After sending an extremely frustrated email back to them stating that my credit card had been charged for the shipping, they FINALLY understood, apologized, and shipped my order. I don't understand why getting my order was like pulling teeth with these people. Although they did apologize and immediately ship out my order once they started using their brains, it was by far the most difficult Groupon voucher redemption process I have ever experienced. Their customer service sucks, they have no common sense, and they should really train their people better. read more

I would love to know exactly how much more business that you're about to flooded now that Rush Limbaugh just gave your store and it's service such a glowing plug all because you were smart enough to know that if you did him a solid, he just might mention your store on the air. I'm sure that little mention would have cost you thousands of dollars if you actually had to pay for it to advertise on his show. Way to go! read more

OK customer service did recover my business by sending 5 CAO Cigars and lighter. I have to admit it was a surprise after I talked to them. Good Job on the recovery!!!!! read more

Mike's Cigar Bar - Great job on the recovery Mike's Cigars - Lounges Near Me - Bay Harbor Islands, Florida

Now that I've read what the bad reviews are about this place I'm not sure if I should start telling about my great experience with it (both at the store and over the phone) or by telling to all this lame Groupon people to find something better to do as their reviews and complaints are just ridiculous. Anyways, I guess I should just stick to my own experience: the store has a huge cigars selection, especially in the walk-in humi room. I think they even have a lot more upstairs cause when I couldn't find what I was looking for they got it from there. The bar is OK, a couple big screens, just a pity that they only have beer and wine though. The ambiance is quiet so I would definitely go back to sit on a couch, relax and enjoy a good cigar and a beer (they even let me bring my own!) read more

Mike's Cigar Bar - Atletico vs Bayern - Lounges Near Me - Bay Harbor Islands, Florida

Great selection and they have the best customer service. I do not order cigars from anyone else. Great job Mike's Cigars.

I did not utilize the lounge/bar, so this review is just for purchasing from the humidor. I recently visited while traveling through the area. Humidor/selection was smaller than I thought (wall size mirror makes it look double), and they would not honor a Groupon I had purchased ($40 worth of cigars for $20). I still made my full purchase, but was annoyed at their explanation that "we told Groupon to change that". At least I was able to have the deal refunded. Sorry, but there are much better shops in south Florida. read more

I have used Mike's for several years now & after a couple glitches, yes with Customer Service's, they always made it good. One problem I believe is a bit of a language barrier, I believe the majority speak Spanish and have limited English skills. They can seem hard to contact at times, but as with any Spanish culture, they are not on "hurry, hurry, hurry American time." They are very relaxed, unless you complain. Again, I believe this to be a cultural thing. They argue, that's a way of life. Anyway, get beyond your, hurry up attitude & you'll enjoy the cigars, (they have a hand-rolled, in house by "El Maestro", the Master Cuban Blender that is great for the $$) and you will enjoy the overall savings at Mike's. Groupon, well, you get what you pay for there, still an upgrade over buying at retail. LOL Give them a try & RELAX, ENJOY YOUR SMOKE. TW Added: I upgrade to 5+ Stars! They just sent me an e-Mail to let me know My Cigars are back in. I'm not going to say what they are, they're mine. Price is truly UN!!!BEATABLE!!!! read more

Additional update: They were true to their word and the remaining shipments were as promised and introduced me to some great cigars. I would add that they delivered on time and that everything arrived in great condition. read more

This place is well done great smoking lounge people are very friendly every cigar you can imagine highly recommended read more

Mike's Cigar Bar - Very comfortable well done smoking area all the cigars that you can ever imagine great place - Lounges Near Me - Bay Harbor Islands, Florida

Mike's was a hit! The cigar selection was awesome in their large walk in humidor as well as the service. The prices are more than fair. They offer a variety of wines, bottled beers and an espresso machine. It's spacious but not too big. There's seating for maybe 25 people or so. It's 6 pm on a Saturday now and it's not overly crowded. They also play a wide variety of music which is not common in most cigar bars. It's 2 minutes from the beach and there's a ton of restaurants near by. Parking was also easy. I recommend any cigar smoker to stop by and I'll defiantly be coming back! read more

See all

I received my order today with two bundles missing. I called customer service with the simple question of whether or not the items were coming in multiple packages (not knowing if they were coming from different sources) because I was missing a bundle of Fat Molly's and the Chunky cigars. The lady who answered was very nice and said she would call me back. When she did she asked if I was the one who opened the package (which I responded I was) when she placed me on hold again. The man who came to the phone was an asshole, plain and simple. He threatened to have the post office send an investigator to my house to investigate the box and in not so many ways accused me of being a liar, especially since this was the first time I had purchased from the company. I asked to speak to someone over him and was told I wasn't speaking to anyone else. After being accused of being a liar AND being refused to talk to someone else I stated "I wanted a return" and was also told no...I normally shop around for the best price online when ordering my cigars and was pretty excited about having found this company given the prices...but what's the point if the only part of the order shows up AND you get talked to like that on the phone....I am a Firefighter / Paramedic of 19 years...I won't stand being called a liar read more

I was advised to try this cigar bar by a friend when traveling to the Miami area for the holidays. We're lucky in Houston to have a selection of great tobacconists and lounges, and I came in with high hopes, bringing my father along. I wish we'd gone to his suggested tobacconist instead. 1. The large selection I'd been promised was a walk in humidor the size of a large walk in closet. 2. The restroom was out of order. 3. No wi fi for customers. 4. Their seating is not the comfiest 5. When we asked the gentlemen at the counter if they sold hats he informed us that they did, and said he'd bring one by for us to look at. He never came back. 6. The prices are fair and the cigars are properly kept The service is lackluster, the selection is relatively small (Neptune Cigars a short drive to Fort Lauderdale blows them out of the water with a walk in humidor the size of a house), and there is a total lack of amenities. If you happen across them by chance and need a quick smoke it's fine, but I wouldn't travel there expecting a great experience. read more

Kim clarified the situation and made amends for other staff's mistake. I almost lost my faith towards Mike's Cigars when the dog rockets arrived. However, Kim steered it right and handled the problem professionally unlike the other bad fish. I probably will join their Cigars of the Month Club because members could get a free humidor and choose their own monthly samples. read more

Pretty nice shop. Their selection of fine cigars was definitely to my liking and the customer service seemed to be good. I definitely like the relaxing environment here. I also like that they have beer as well. FYI Mikes cigars was a little hard to find as the entrance is in the rear of the building. I have purchased cigars through their catalog before and this was my first visit to their retail location (as I live in California.) read more

Mike's Cigar Bar - A cigar vault?!? - Lounges Near Me - Bay Harbor Islands, Florida

Love it Nha Kim and Oded are the Best..... read more

Bad customer service at best, I think the guy hates his job. I smoke every day and I know a lot about the cigar places In town but this one is a bad dude trying to ruin his business because he does not know what customer service is. read more

Mikes Cigars has no competition and that has not stopped them from providing me with the absolutely most incredible cigar buying experience I've ever had. I called in to ask for some advice. Brendan was so kind so patient and so educational. He helped me put together about 15 different options for me to smoke through. He was very attentive in asking me my preferences and giving guidance. I would recommend this fine establishment to absolutely anyone interested in cigars! Be sure to ask for Brendan read more