I've been a loyal client of Robertson Cosmetic Center for several years, but unfortunately, I will…read moreno longer be returning. As a mother of two young children, finding time or justification to spend money on myself is rare. To ease the financial guilt, I usually wait for special promotions or discounted gift card offers. That's exactly what I did for Mother's Day--I purchased a $150 gift card for $100 as a small treat to myself. Yesterday, I received a message from Robertson staff reminding me of available gift cards, which prompted me to schedule an appointment. Since I was at work, I didn't want to make a call, so I used their online booking system. The first available appointment was with the provider I normally see, and I thought, "Perfect! Next Wednesday." I booked it and moved on with my day. A few hours later, I received a voicemail saying I had missed an appointment 20 minutes ago and that I had been charged $100 for a no-show. My stomach dropped. I immediately called to explain the situation--that I mistakenly thought I was booking for next week, not today. I was even willing to leave work early (I'm only 9 minutes away) and come in right then. I explained how I truly cannot afford to just lose $100, and I was hoping for a little understanding or flexibility. Unfortunately, none was offered. The receptionist said she'd check with the practice manager and placed me on hold for one minute before returning to say, "Sorry, it's our policy." I asked to speak with the manager directly, and after several hours with no call back, I called again--this time the manager answered. She seemed prepared to shut me down before even hearing me out. I explained that I completely understand why cancellation policies exist--to prevent missed opportunities for other clients and protect the business from late cancellations--but this was clearly a genuine mistake, not an abuse of the system. I asked if anyone had even tried to get in during that same window, which would have indicated a lost opportunity--but she refused to answer directly. Her only response was, "It's our policy." I then asked to speak to someone above her, and the next day Dr. Robertson called me. Unfortunately, his response was just as dismissive. No empathy, no flexibility--just, again, "It's our policy." It's really disappointing, especially considering how much I've spent over the years and how many people I've referred to them. I know most of my referrals probably didn't even use my name, but they were all based on the trust I had in this practice. That trust is now gone. All this over $100. What makes this even more frustrating is that I didn't receive the usual confirmation or reminder text for the appointment. When I asked why, I was told those only go out at 7:00 a.m., and I had made the appointment after that time. If that's the case, patients should not be able to book same-day appointments online without some kind of confirmation system in place. A simple text might have helped me catch the mistake. I understand policies exist for a reason. But good businesses know when to make exceptions--especially for long-standing clients with genuine intentions. Life happens, and there are plenty of other providers who balance professionalism with empathy. I'll be taking my business to one of them.

I have had a very long, awful lip filler experience here. I went here 6+ times and spent…read more*thousands* of dollars to leave every time just to heal and have lumpy, uneven lips with very little results a few weeks later... over and over and over. I kept coming back and listening to their messages because I didn't go to school for this, so what do I know? 6+ visits later all I'm dealing with STILL are lips full of lumps of uneven filler, heavy heavy migration ("filler mustache" if you want to google) and no results. I pointed out from the beginning that I was unhappy and I have many messages going back and forth about that, and the lumps. Then at my last appointment I wanted to discuss the lumps and the weird fullness only in the middle, and was told any bump she saw then was "natural anatomy". I pointed out multiple times (in messages I have screenshots of through Klara), how unhappy I was with no results and the lumpiness (nearly immediately after my second appointment), and I was told every time to just keep coming back and they'd fix it. It was never fixed. It never got better. I came here to fix how self conscious I was of my thin lips and I've been more insecure of the bumps and lumps and migrating filler than I ever was of my natural lips. None of the photos in the nasty collage I put together were directly after or within 2 weeks of the filler healing, so these are NOT healing bumps or swollen. All of these are just day to day pictures I took when I was feeling awful about my lips that I zoomed in on and cropped, or regular photos I cropped. I don't even understand how filler is done this poorly. Now I'm struggling to find another place that will dissolve this ugly mess so I can start over after putting thousands into what I thought was a good place.

We went for a couples massage and it was so relaxing, and amazing. The massage therapists are very…read moreintuitive and were able to get some knots worked out from both of us. They also have great availability as we went on a Friday night at 5:15

Tonny is beyond words unbelievable & is so gifted at what he does! This is always my go to spa for…read morea massage!! They have lovely facials too! And it is such a gorgeous spa!! Modern , very beautifully represented!! Highly recommend to everyone I know!

Their location has moved over near Hilldale mall which is actually amazing to add a little shopping…read moreor restaurant visit either before or after a pampering session. Services have expanded as well, as I go in for laser hair removal services. For being in an old, historical building, the treatment room and entry space are so cute and calming with beautiful furniture, scents, and sounds to soothe you on your visit. The prices are reasonable as well, and I will write another review in the future with my hair removal results!

I had a groupon for derma fuze and I really wasn't sure to expect. This place was wonderful. The…read moreaesthetician was extremely knowledgable about skin care and she made it such a pleasant experience I can't wait to go back (I bought a set of four). My friend bought one too and she adores the place as much as I do. Your complexion will really thank you for going here and the rates are quite reasonable even without the groupon. .

I have had trouble calling and leaving messages to make an appointment and not getting a call back…read more However, the service is basically good.

La Marie beauty had my curiosity piqued since they arrived in Madison. I finally got over to…read moreexperience a taste of what they offer. Firstly you are greeted with the cutest sparkling water infused with chlorophyll to start off your pamper. I had the ABB- Anything but basic facial, which was nothing short of incredible. My favorite part was experiencing the dermablading exfoliating technique. "Dermablading is the process of gently scraping away dead skin cells and 'peach fuzz' hairs to give your skin a smoother, brighter complexion." My face feels like baby skin! I also love getting professional chemical peels done. I also got to experience the new IV drip therapy which was so cool!! You can pick from 3 options: flawless drip, bounce back drip, and nutri drip. I had the Bounce back drip for hydration, nausea and headaches. To explain a bit more- this is from lamarie.com "IV therapy is a method of administering fluids into the body via the blood vessels, and it's the fastest way possible to deliver essential nutrients to your body." It's and Efficient way to -Resolve nausea -Boost your immune system -Strengthen hair, skin, and nails. I will say, one of my favorite parts of being at lamarie was meeting the ladies- they were so lovely, personable and down to earth. It truely made the experience!! Thank you to @lamariebeauty_rx and @lamariebeauty_roxana - you guys are amazing at what you do!

La Marie Beauty is a beautiful space- super conveniently located in the heart of downtown-with a…read moretruly lovely team. I'm moving out of state and truly so sad that I will have to find a replacement for La Marie. Such a great place to go for facials and injectables with a truly caring and professional staff that will answer any questions or concerns as in depth as you may need to feel comfortable. You can tell they really want you to feel at home while you're there.

I've had two very nice microdermabrasion sessions with Shannon so far, purchased through Groupon…read more Her technique is much more effective than a previous type I had tried, and her prices are more reasonable. She pays attention to detail and answered all of my questions. The west side location is convenient, and the flexible weekend hours fit well into my busy schedule.

Service has been great with great results. The staff walks you through everything to make sure you…read moreare taken care of. From medical checkups to product....Excellent company.

The customer service is awesome! The team of experts like Dani Michels really know their stuff. She…read moreis extremely detailed and knowledgeable. Mike McKnight is easy going and makes you feel comfortable to talk to about how to use certain meds. Before I started my regiment I was always exhausted and couldn't get out of bed. Now I have a lot of energy and my mood has elevated tremendously! I'm still new to the program but it's moving in the right direction so far.

Dr.Angela and her team Amy and Bethany are incredible!!…read more They offer many different services to help you healthy achieve the "new you" health and looks you are working to achieve. Dr. Angela goes above and beyond for her clients by learning how your body operates, she will help you tailor your diet and exercise routine to your body. She takes a clean and healthy approach to help you and gets to the root of your issue instead of putting a bandaid on the problem. She also has some great products to help "reset" your body (the detox is my favorite, definitely worth checking out) Amy and Bethany have different facial treatments on me and let me you- get the Tixel! You will not be disappointed.The results are incredible! It helps tighten the face, reduce wrinkles, age spots and scaring. I cannot speak highly enough of them and what they stand for!!

Very friendly clinic with personalized service. As someone looking to feel best and perform to the…read morebest of my ability, I'm really happy with the cost/benefit of visiting IST.