Excellent service, Carla is upfront and honest. I have recommended her to family and friends with…read moreNO hesitation.

I scheduled for electrolysis with Carla for 1 hr/$60, however my husband informed me after I…read morealready paid that my session was only about 30 minutes. DO NOT COME HERE! It's a complete rip off!

I've gotten 5/6 of my under arm laser treatments here and the process and staff have been awesome!…read moreI had Taylor today and she was wonderful!

I would recommend this place to anyone interested in laser hair removal. The staff are very…read morefriendly and knowledgeable. They really listen to you and help make sure you are satisfied with results.

My husband and I stayed at the Grand American for a weekend getaway. He booked massages at the spa…read moreon the last day of our stay so that we could go home relaxed. Although the massages were great , the atmosphere was not relaxing enough. Very small space including the lounges/ common room. The pool/hot tub area is a shared space with the rest of the hotel so there were tons of families and kids running around - I've been to other spas with the hot tubs and pools are private for spa guests. The women's locker room was a little dirty and unkept. I had to ask one of the girls to dump the trash because it was overflowing! Given that it's a 5 star hotel and the price, I would have expected a better space and spa experience.

My husband and I were super excited to book the Grand Spa for massages and to use the 5star…read morefacilities they supposedly offer.. Let me first start off saying that the 50 min massages were really good .. but..When we got to the appointment the woman that checked us in started off by saying the hot tub is broken... we were pretty bummed bc that was something we def wanted to utilize.. Well, the men's facilities were in pretty bad shape - their 17 spray shower was also broken and a lot of the knobs and hardware were loose or hanging (not something you expect from a 5star spa) The pool you use is for everyone in the hotel ..It was absolutely freezing when we put our feet in. The relaxation rooms were pretty cramped and it was very busy with people all around.. Definitely not the quality for the exorbitant price of almost $500 with tip for 2 massages. They need to do a serious upgrade at this hotel.

They would not honor a gift certificate that did not have a written expiration date anywhere on it…read more(despite their being a place for it) after a year. They said their certificates expire a year after being issued but that was never mentioned when it was purchased and they failed to write it on the certificate itself. They should take accountability for their employee not writing an expiration date and honor the certificate as is. Now they just get to keep the money. It's despicable and frankly, illegal. Don't give them your money. Utah Code Ann. §13-11-4(2)(v) Makes it a violation of the Utah Consumer Sales Practices Act to issue a gift certificate that has an expiration date without disclosing the expiration date on the gift certificate or its packaging. Does not apply to a gift certificate, instrument, or other record useable at multiple, unaffiliated sellers of goods or services if an expiration date is printed on the gift certificate, instrument, or other record. Utah Code Ann. §13-11-4(4)(a) A gift certificate, instrument, or other record that does not print an expiration date in accordance with Subsection (2)(v) does not expire.

Amazing customer service here. I saw Mackenzie for a consultation and she was wonderful.read more

Had Botox in forehead and around eyes. Office clean. Receptionist was nice. Technician was a bit…read moresnarky, They do ask for tips. They will up-sale you. If you go with the up-sale, they guarantee the work. Had to go back to get some final adjustments with the Botox.

If I could give 0 stars I would. SCAMMERS and UPSELLERS and then over charge you and deny any such…read morething. I went in about a year ago and they tried to overcharge me $200, luckily, I caught it due to the miscommunication between Corey the injector and the receptionist. Went in recently, tell Corey my forehead is my biggest concern and then anything left over from the 40 units I purchased I would like in my jaw line. He said he could do it for 44 units. Upselling. I agreed. He does my neck first, thought that was strange, then says, 'all done!' I said, Oh, wait, what about my forehead? He said, you said you would rather have your neck and jaw done. I put my head in my hands and said noooooo, sadly I said I came here primarily for my forehead. So he says, let me see if I can get you a deal on a larger amount at a better price to do your forehead, just trying to get more money out of me. He comes back and says, sorry, no I can't get you the deal, but I can still get you $10/unit to do your forehead, and I can do it in 10 units. I was shocked and said, 'really, that will work?" He said, 'OH YEAH!' I explained my budged and they charged the card on file, I signed and I left, not thinking twice about them ripping me off. I did not look at the bill since they had the card on file and I trusted them. I realized they overcharged me by $100 and Rae Lynn was so rude, if anyone wants to see the emails/voicemails from her, I will provide. No, 'Im sorry for the miscommunication or anything, just calling me a liar and sending me a financial agreement with NO REFUNDS circled like 3 times. I though this was extremely unprofessional as I expected to hear something along the lines of 'Oh no, I'm sorry for the misunderstanding, let me look into it.' Instead she says well, Corey is not in until Tuesday so I will talk to him then. Thats it....and Tuesday was about 4 days away. I did not want a refund I just wanted the overcharge back. Corey calls me and says that he took it upon himself to add an extra 10 units in my 11 lines WITHOUT MY CONSENT. Again, I told him I could barely swing the extra 10 units, he clearly does not listen to his customers. I said that my 11 lines did not even bother me its the forehead and really high up to where I have been injected in my hair line before. While speaking on the phone with Corey he ends up hanging up on me while I was cool as a cucumber trying to explain my side-That I never approved this, this is the second time this has happened with him and it is sad that I feel like I should have recorded our conversation. Also, there were times he would 'poke' my skin with the needle and it felt like it never even went into my skin, like he faked injecting me. He swore up and down that he told me he had to do the 11 lines in order for the forehead to work. My forehead looks like nothing has been injected, if anything my brows look heavy and all the wrinkles on my forehead and 11 lines still remain supposedly with 20 units? Do not be fooled by the discounts. This place is a complete scam full of upselling and misleading their customers. They don't check ID and will literally take anybody's card you gave them. I WISH they would have asked for ID as I would have realized I charged the wrong card saved on my computer that had my husbands name on it. At first I realized I put it on the wrong card and just asked if I could use a different form of payment and the receptionists were so rude, saying, yeah we don't do that. She finally agreed to speak with the owner and have her call me back. We played phone tag as she has a number that goes to an unreachable line. I said at this point, I don't even want to use another card I just want my $100 back for product not received and that is when they told me they injected my glob something or the 11 lines without even explaining or GOING OVER WHAT THE NEW PRICE WOULD BE. The customer service and horrible results is enough for anyone to take my word on this. My forehead is completely uneven, and I don't even see anything at all as far as jaw tightening or anything and I have been getting Botox for 25+years. DO NOT WASTE YOUR MONEY FOR NO RESULTS! As you can see the last reviews were 2+ years ago. The promotions area bait and switch you. I drove 45 minutes to come back to this place only to be stolen from and disappointed by the lack of results and unprofessionalism. Corey even swore on the phone with me before he ended the call! Complete shock! This product is probably purchased from out of the country and deluded as I have been warned from higher end spas. Again, if you would like crappy results, upselling and horrible customer service, this is your place. I will be disputing the charges for the $100 overcharge and injecting me against my will in places I did not agree to. (I will not be surprised for a reply from them denying any of this). I could technically dispute the entire $640, but I am an honest person and only want what is FAIR! MEDICAL NEGLIGENCE!!!!!

I started going to GEM Spa because of a Groupon - and that was years ago now. Gem Spa has…read morereasonable prices and my skin looks great. I have had hair removal services and photo facials and have seen great results. CandI is always professional and so knowledgeable about the services they provide. GEM Spa is worth the hour drive.

Scheduling here is a nightmare. She runs great sales to incentivize you to pay for multiple…read moretreatments in advance, but then you're left hoping she'll actually honor your appointment times and not cancel on you multiple times an hour or two before your appointment. She's also not open on weekends or after about 4:00, so it's hard to make it work if you, you know, have a job. I've never seen a business operate so inefficiently. She clearly has a ton of clients and needs hire someone to manage appointments so she's not doing both the laser and the bookings. She should also hire a second person to do laser so that if she has something come up, she doesn't have to cancel 50 people that day and rebook them another day, making it so everyone that day will be double booked and you'll be left waiting at your appointment time. Refunds should also be offered when she's at fault for canceling multiple times. Otherwise, you'll end up with a bunch of treatments you've paid for that you can't actually use because the scheduling is always crazy and half the time she doesn't respond when trying to schedule (she never answers the phone and only does scheduling over text). I gave it two stars because when you actually can get in, the laser works pretty well, but it's hard to keep the needed timeline consistent because she's always canceling, so the hair has time to grow back. Feels like a waste of money. This place has potential, but to succeed long-term, it needs better management and scheduling practices.

I just had my first facial at Beauty Lab + Laser and I fear I may never emotionally recover…read more.. because now I know how the other half lives. Yes... THE Beauty Lab + Laser. Co-owned by Heather Gay herself. Ever since I first laid eyes upon that beautifully chaotic fever dream known as The Real Housewives of Salt Lake City, I have dreamed of entering this establishment. And reader... dreams DO come true. I got the Good Time Girl Facial and let me tell you... it was, in fact, a GOOD. TIME. Shelby C. was my esthetician, but honestly? I think she may have been an angel temporarily assigned to Earth. Beautiful. Gentle. Ethereal. Like if a woodland fairy got licensed in advanced skincare. There were TWO cleanses. Exfoliation. Moisturizers. Masks. Serums. Warm towels. At one point I think my soul briefly left my body and floated toward the heavens while Enya played faintly in the distance. I have now decided heaven is simply this: You lie on a heated table while angels wash and exfoliate your face for eternity while calling you "queen." I walked in looking like I had been through several economic recessions and a situationship. I walked out looking hydrated, luminous, and emotionally stable. Best $150 I've ever spent. I would trust Shelby with my taxes, my future children, and the nuclear codes. 10/10. If I disappear, please know I now live there permanently in a robe with cucumber slices on my eyes.

Felt rushed and also very impersonal. I was excited to visit with all the hype but was disappointed…read morewith actual appointment. The application left a scar which another facility carefully and cautiously took the time to repair.

Kellie and her team at Avanti Medical Center have changed my life! I get pellet injected hormone…read morereplacement therapy to increase my testosterone and I have never felt better. They took me from around 620 (half a tank) to about 1200 and not only did I have more energy, but I lost weight, gained muscle, stopped experiencing depression and anxiety, and just overall felt better. It is a quick and easy procedure and I go in every six months to get a refill. I'll post a before and after below. The pictures are a year apart from each other and are the result of testosterone therapy, good diet, and consistent workouts. THANK YOU AVANTI!

I got a touch up laser hair removal appointment here and at the time they were doing 50% off all…read morelaser so it was way cheaper than any other place I had contacted. They have a very stylish chic waiting room. The technician that did mine was easy to talk to and very quick. She made sure my skin was reacting appropriately and I was comfortable before turning up the settings. They have a unique horse shoe entrance to exit so you don't have to pass by anyone in the waiting area for you added privacy. I'll definitely be going back for all my touch up needs.