Blain showed up at the time of appointment and fixed my dryer in short order! He was very…read morepersonable and his prices are reasonable! I highly recommend him if you need a repair man!

Great communication, punctual, and knowledgeable. He was more patient with my poorly behaved dogs…read morethan most would've been! Will use him again when needed.

I highly recommend Valley Service & Repair! Joe is efficient, professional, and always answers my…read morequestions honestly. He calls ahead of time. To give me a heads-up of when he was on his way. He has worked on my guy Dan's, and my washer and dryer many times. Just recently he worked on our refrigerator/freezer. When the fan motor in the freezer went out. I would trust Valley Appliance for my appliance repair needs.

Very knowledgeable and helpful. The scheduling was easy and arrival was on time. Will definitely…read morehire again.

Tech was on time and knowledgeable about dryer vent issues. He explained service options clearly…read moreand without undue sales pressure. Very satisfied with the service.

Well my experience with them was not good. My new dishwasher…read morewas supposed to be delivered between 8 and 10 am this morning. I paid for delivery and haul away of old dishwasher. My old dishwasher was still working, but was making a lot of noise and was slowly dying. I removed my old dishwasher last night and had it sitting in my kitchen ready to be hauled away. At 8:15 am they called me and told me they accidentally sold my dishwasher to another customer, and now the don't have anymore. They apologized and said they might be able to deliver different in stock model soon if I wanted to change my order. I asked if soon, meant today. The sales person said probably not. We drove to their store, and looked at the other comparable dishwashers, but they all had features my wife did not like. So we asked how long to get another one of same model we had ordered. They said 1.5 to 2 weeks. I said, that since I didnt want to go 2 weeks without a dishwasher, I would have to re-install my old dying dishwasher and then remove it again in 2 weeks. What a PITA. I then asked for free delivery, install and haul away, since their F'up was costing a lot time and effort. The salesperson went to see if management would okay this request. Management did not. The best they would do was knock about $100 off their fees. I then canceled the order, and ordered from HD. With delivery and haul away included, it was about $60 less than Stover. Plus I could get it in 3 days. So, we got the model we wanted for less money and a much sooner delivery. So I'm not impressed with Stover's customer service, or really doing anything helpful after such a monumental F'up. I was specifically going with a local business because I thought they would have better customer service. I am very disappointed.

Great place for parts, appliances and even advice! Always willing to help and detail oriented…read moremaking sure that the part needed is the part received. Could not recommend higher!

I called them because the igniter on my gas oven went out, they answered the phone and were very…read morehelpful in directing me to find the right part and said they would come out to replace it, (I actually ended up putting the part in myself because it's not that difficult) but when I told them I was going to try it they said I could call them if I had any problems and they would walk me through it on the phone. Good customer service is hard to find these days and I thought that was pretty epic! I would call them again and hire them if I had a problem.

I called because my oven door was locked and I couldn't figure out how to fix the issue. They…read morehelped me troubleshoot what was going on and I was finally able to reset it with their help. They were friendly and very helpful. I will call them in the future if I have other appliance issues.

So far - NOT SO GOOD. They came out Monday to look at our dryer. Keith charged my mother $245 for…read morea part he ordered saying it would be here by Thursday. I called Saturday asking if they had received the part, and was told 'NO'. Dude said the part would be in on Monday. Asked to get a call-back on Monday for a status update - received no call. Today is Tuesday, and I have not received a phone call from them. I tried calling. The voicemail mailbox is full and cannot take anymore messages. I just sent them an email, but it was returned as UNDELIVERABLE.

I hired them to fix the compressor on my refrigerator in my investment property. I paid them $335…read moreand the compressor still didn't work. After calling them again, they said they'd come back the following day to repair it again. They never showed up, no call, nothing. Both my husband and I tried calling the office, the tech's cell, and we have yet to receive a call back. I want a refund and an explanation of the no show, but it looks like this company just doesn't reposed when they don't feel like dealing with an unhappy customer.

This company was called by my home warranty company. Their repair lasted two weeks and then the…read morewasher was jumping around. Their paperwork looked like they had finished the work within a week, it was more than a month. Long story short, they stopped answering calls from the warranty company to go back. Save yourself the headache and call another company

It has been seven months since they "completed" my repair. The office was going to ship the parts…read moreto my house so I can install the parts myself. The order was "placed" in December and it is now July. Numerous phone calls and the operator takes a message each time. They gladly took my money for the deductible without providing the service.

Curt at K & C Central Vacs was the Best service I have had in a long time! Taking the Time to…read moretrouble shoot and see if my system needed a service call or possibly we could figure it out! He was concerned in saving my money! Very patient and kind! I will definitely call Curt when I need a new one! He was able to help us fix! I'm in the insurance industry and look forward to giving Curt many referrals and my future purchase. Thank you

Curt did a great job and got my vacuum up and running even better than before! He was respectful…read moreof my home, and very easy to work with. Thank you, Curt!

I called them to fix my dryer. They came out and fixed it. Cost me $400. A week later same thing…read morebroke again. I called. They said they will send someone out that week. No one showed. I called again. They said they were coming out that day. No one showed. They never answer my phone calls again. My wife called. They texted her back saying they will send someone out. They didn't. Now they won't answer her calls. I am not only filing a report with the BBB... but my brother works for the state... he said he could help... and my sister in law is a producer at KEZI News Eugene. Actually going on air to let the state know what happened to us and many others. I found 6 other people who were robbed by these people. They will join me on the news. I'm not stopping till this place is closed.

I would have an appointment for the to come out to fix my Samsung Wash machine. The first…read moreappointment they came out when they were saying. Then I had two other appointments with them and they would not call to tell me they were running late or not event coming. they had several no shows then I had to call them. They replaced the motor and gears in my washmachine finally charged me $210.00 the Motor was under warranty. The wash machine still would not drain water and then I had another appointment again no show and kept doing this. Then I asked for my money back because it was not fixed. This was a month long process of not showing up and not calling me. Then I asked for my money back because it was not fixed. They agreed to refund my money. I had many conversations and they kept telling me that they will refund it. They never did and this all started in May 2023. They will not return my calls or refund my money.