Inspect and clean dryer vents…read more We appreciated that he arrived promptly at the time we agreed upon. The job was completed in a timely manner and was done to our satisfaction. Very well-mannered and friendly.

Misa was very prompt, helpful and courteous! We were grateful that he was able to get here the next…read moreday after we requested service in order to try to diagnose our washer and dryer. We were satisfied with the explanation for what was going on with our appliances and the recommendations for repair or a new washer when we get to that point. Would definitely use him again in the future!

Mason is very friendly and professional. Quick to diagnose my broken washing machine. Got a new…read morecomputer board and fixed the next day. Highly recommend.

Mason at Hedlund here in Eugene provided me with one of the worst repair service experiences I have…read moreever had. My Samsung washing machine needed new suspension rods. The first red flag was that he quoted me $150 for a service call, and then charged me $155. I initially dismissed it as negligible and moved on. He then proceeded to quote me $110 per suspension rod, and including the service call and labor said it would be $680. He recommended I either go for the repair, or just buy a new washing machine. I was about to pay the $680, when I luckily called my partner, and she said we should think it over. I did some research on my own, and found out that not only is suspension rod replacement extremely easy to do on your own, but Samsung's suspension rods go for $50 a pop, not $110. You can get 3rd party ones for even cheaper. I got four for $36. I did it on my own in 45 minutes. In conclusion, Mason at Hedlund gave me unthinkably egregious quotes for a simple repair. Very negative experience with Mason and this company.

Our washer stopped spinning and Emerald Appliance Repair was quick to schedule an appointment,…read morefixed the washer on the spot, and all for an affordable price. Highly recommended.

Jay, the repair tech, went beyond the call of duty in every department. My wife called Emerald to…read moredeal with a dryer that has been giving us trouble lately out here in Santa Clara, our regular company couldn't come for a couple of weeks, no good. Service was top notch, as was Jay's integrity, he could have charged us more, but went out of his way to make everything right at a super low price. They've become our new repair guys, bottom line. Could not be happier with their service.

Very responsive. My refrigerator stopped working, and Shawn was there to evaluate it within 24…read morehours. Very experienced. Shawn had a pretty good idea of what was wrong even before servicing and had the potential replacement parts ordered and ready to go. Very communicative. Set clear expectations of how the repair might go and how much it would cost.

Came by spent 2 min told me the thermostat was broken, no parts available "time to do some shopping…read more". Charged $120. I found a part on eBay for $79. He's he doesn't use eBay. He was on time, polite and respectful. I expected a little more effort for my $120.00.

Anthony was amazing. Very responsive and accommodating and delivered the washer dryer fast. Would…read morehighly recommend. Great value and service.

My 7 year old LG frig died during a recent heat wave. First the ice maker went out then the temp…read morewent erratic, and finally it died. Instead of frantically searching for a new frig, I decided to look for a used frig. I called Good Value Appliance and he had a used Westinghouse SS bottom freezer frig. I checked it out, he delivered the next day and took away the old one. This frig works fine. Yay!!! (I will never again but an LG) THANK YOU & I highly recommend!

Very happy with our service tech, Riley. He checked everything and fixed our dishwasher that day…read more We had another tech from another co who charged more and didn't even try to solve the problem. WE will use this company again.

Had AYS service tech come out for washer which was leaking. He had to find out prices to repair…read more Mgr called suggested because of repair cost be better to replace unit. Thanks to Michael who did further his mission of building relationships.

Had a problem with a stove and was very disappointed with the service and lack of professionalism…read more For the duration of the service call, that proved to be completely unhelpful in diagnosing or repairing the issue, we were subjected to aggressive political views. Believe whatever you want but, keep it to yourself when you are hired to do a job. We couldn't wait to get this guy out of our home.

Had an oven problem and called and gave error code and oven and self diagnosis. Said they had to…read morecome out and look at it but $130 service call would be applied to repair amount. Did nothing but look at error code that I had given him. Several days later women called and said repair would be $395 dollars. When technition came to make repair he said that it was caulked in and he didn't do caulk and then tried to manhandle unit out without cutting caulk. Told me units aren't normally caulked in but having been a builder for 43 years I knew this was a false statement. Being he did not have proper tool I then got knife and cut caulk. When repair was finished without cleaning up after himself he demanded another $395 without $130 service call credit as originally agreed. The whole experience was highly unprofessional and to me seemed very unethical.