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    15 years ago

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    Newlands Club Wed

    Newlands Club Wed

    (3 reviews)

    We were genuinely excited to book our wedding at Newlands. The venue is lovely, we especially loved…read morethe Cypress room, and we chose it for the outdoor ceremony setting, particularly the gazebo, and the ability to keep everything in one location. Unfortunately, our experience after booking was extremely disappointing and ultimately led us to cancel. After paying our deposit, we were informed of significant photography restrictions that had never been disclosed beforehand. We were told group photos would need to be taken off-site -- or, in Newlands' own words, that the available on-site "spots" were not nice locations. This was surprising, as we had specifically asked about photography during our initial visit and were only told the golf course was off-limits. We were also only informed after booking that the gazebo becomes part of the Conservatory room immediately after our ceremony and is no longer accessible. Instead, we were told we would need to fit the entire ceremony and group photos into a 40-minute slot. When we raised concerns that this would feel rushed, we were told "this is what everyone else does." Despite clearly stating we had our own photographer, there was continued emphasis on using Newlands' in-house photographer and studio, which felt dismissive given we had intentionally booked a summer wedding for outdoor photos. As a result, we were forced to significantly amend what we had envisioned for our day, including potentially moving guests off-site -- something we had specifically tried to avoid. When we raised concerns and proposed solutions, there was little willingness to compromise. When we mentioned cancelling, we were simply sent a cancellation form with no attempt to discuss or resolve the issue. We then requested escalation to a Sales Director, but after two weeks and multiple follow-ups, we received no contact, only being told it had been "passed on." While this may seem minor from a venue perspective, it was a key part of our decision. The lack of transparency, flexibility, and communication ultimately led us to lose confidence in Newlands. It's unfortunate, as the venue itself is beautiful, but our experience left us feeling that customer care and transparency fell well below expectations.

    We recently attended a wedding at Newlands. From all remarks through friends and neighbours, their…read morepast experiences were remarkable. Well, I want to tell the world that this is THE PLACE to hold your LIFE LONG commitment CEREMONY. How can such a large place be so efficient, organized and make the entire wedding party and their guests feel so welcomed and appreciated. The Ceremony, the Food and the Service was beyond Fantastic.

    Milestone Events - wedding_planning - Updated September 2026

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