We called and spoke to the owner who scheduled us a couples counseling session with Marie. We…read morewaited 2 weeks for our highly anticipated appointment for support. On the day of the appointment, we arrived to the studio on time, and waited 20 minutes and no one showed up. No one contacted us to cancel, reschedule, anything; didn't even answer the phone or call us back. For a place that is supposed to offer support and therapy, they caused more anxiety and frustration by just ghosting us.

The therapist and counselors at Healthy Minds are exceptional.They approach each session with…read morecompassion, understanding, and expertise, creating a safe space of self-exploration, and growth. Their dedication to helping others is truly commendable

Dr Leon is so very knowledgeable and caring. He has the kindest secretary ever: DiANA.... She's…read moregreat and we all know that really makes a difference. I've been seeing him for over 7 years and to say he is the best is not even enough. He's greater than 5 stars!!!!

I have been a patient for several years. Dr Leon's style is conversational versus questioning.read more

I have been extremely disappointed with the responsiveness of Kaiser Member Services and Grievance…read moreOperations, as well as the lack of timely access to psychiatric care. Throughout the grievance process, I experienced repeated difficulties obtaining updates and communicating with the individuals assigned to my case. Calls often went unanswered, voicemail boxes were full, and messages were not returned in a timely manner. In addition, obtaining timely psychiatric care has been unnecessarily difficult. Mental health concerns should be treated with the same urgency and importance as physical health concerns. Delays in access to psychiatric services and the challenges involved in coordinating care have added unnecessary stress during an already vulnerable time. Patients who file grievances are often doing so because they are already dealing with important healthcare concerns. It is frustrating to feel unheard or unable to obtain basic information regarding the status of a complaint. Effective communication, timely access to care, and continuity of care are essential components of quality patient care, and unfortunately, my experience has fallen short of those expectations. I hope Kaiser reviews the accessibility and responsiveness of Member Services, Grievance Operations, and psychiatric services to ensure that members receive timely communication and appropriate mental health care. Patients should not have to repeatedly advocate for themselves or resort to outside complaints simply to receive responses and access to necessary treatment.

I believe in communication , their skills are good for their experience and help! And they did!…read moreSometimes being a helpful person doesn't help you!!! Step outside for awhile. When you walk back in just be real . Life and truth, good and bad, SMILE!

I started going to see Kay around April 2019 for stomach pain and associated back pain (that would…read morenot go away after trying everything with my doctor) after reading how hypnosis can help with pain management. I liked Kay right off the bat! She's gives off a very calm and friendly vibe and is wonderful to talk too. I enjoyed our sessions a lot. Talking through my issues was nice and getting her take was helpful. The sessions were very relaxing as well. What I regret was not taking the audios seriously. I should have listened to them every day to get the benefit but I neglected that. I think that was why I didn't really think hypnosis was fully for me. It helped but not as much as I hoped. Forward to April 2020. I got infected with Covid in March and was dealing with many symptoms that would not go away. One of them was horrible acid reflux. I've had acid reflux in the past but this was 20x worse! Diet and medicine weren't helping and Kay texted me to check in with how I was doing (perfect timing!). I figured why not try hypnosis again and see. We had our session via FaceTime. I really liked doing it via FaceTime bc I could do it from the comfort of my couch or bed. No looking for parking or driving to SF. I stopped the medicine but continued to eat GERD friendly and listened to the audio we made 3x a day. My acid reflux went away! I just had to be diligent. I then developed another covid symptom a week or so later which was horrible headaches and nerve pain. I had another session with Kay and my symptoms improved. A couple of weeks later I stated having chest pains and heart palpitations, which is think was because I was too plugged into social media surrounding covid. My anxiety went through the roof. I could not stop being anxious. It was really really bad. My heart was racing so much all day. I had a session yesterday and I'm already feeling less anxious. My heart rate is going back to normal and I'm so grateful to Kay. I was considering taking anxiety meds and but I'm glad I tried Kay first. I think it's a combination of talking it through with Kay and doing the therapy that really helped. She really is amazing at what she does and I recommend her to anyone dealing with either physical or mental issues.

Kay is the real deal. She helped me navigate a challenging moment in life when I was at a…read morecrossroads. I got a lot out of only a handful of sessions together--she was immediately helpful and never pressured me to engage in any sort of long term engagement, which I really appreciate. I have new tools I was able to put to immediate use, but more than that, her insightful questions and active listening helped me find the clarity I was seeking. I cannot recommend her enough. P.S. this was written by a real actual human :)

I really wanted to like Dr. Lennon. She seemed kind but inexperienced and honestly that's fine. All…read moredoctors are new at some point. But I had a few concerns that I did not appreciate about being under her care. She did not take my need for a female doctor seriously. Most practitioners don't but I think it's important to not assume why someone may be uncomfortable with an opposite gender doctor. She failed to note that my daughter was occiput posterior positioned despite the multiple and I mean MULTIPLE 3D ultrasounds. My daughter was a large baby as well. I had concerns about vaginal delivery and Dr. Lennon dismissed my concerns and told me to stop discussing my concerns with other moms. Toward the end of my pregnancy I developed preeclampsia and Dr. Lennon decided it was time to induce the pregnancy. While in the hospital, multiple drs asked why I am attempting a natural delivery given my lab tests and size of my daughter. I advised it was important to Dr. Lennon. After 3 days of this nonsense, I am quite sure that the other drs on call convinced my rather new dr to perform a c-section. Dr. Lennon was not pleased with this outcome and told me she couldn't call it a failed c-section since we didn't try it again but agreed to perform the c-section if that is what I wanted. She tested me for HIV without my consent. She also put in my medical chart that I had a history of MRSA which I told her I did not. She was unable to explain any of the symptoms I was experiencing while pregnant and often needed to confer with more seasoned OBGYNs. I was honest about my history with depression and anxiety and she nearly refused to fill out intermittent leave paperwork for my employer unless I went under the care of a psychiatrist and took SSRIs. Once baby was born she said she was calling a social worker to ensure I wasn't a danger to myself or my baby. Because of my experiences with Dr. Lennon I will be very careful before disclosing my prior mental history ever again. She is no longer at SEBMF and has moved on to a Sutter location in Oakland. I am hoping she has grown in her career and future patients will need to undergo this kind of treatment.

Horrible . Took 2 months to get in, was not told appointment is in in brentwood, got to antioch and…read morefound have to drive further out and then called office to let them know I will be late. Got there, no name up front in the office , got to a different suit, ran back elevator to find out she's in a different suite, yet no name on the plate outside. Total 17 minutes late, can not take me and decided to give it to another provider. While I am waiting to be seen, Dr Lennon steps out to get water from the fountain and stands around talking to her staff.

Reading the reviews on here really validates how my son felt when he got off the phone with Dr…read moreDismond. When my son expressed the desire to go into graphic arts he asked him "what are you, a kid?" Proceeded to tell him he should be an electrician or plumber and not waste his time and money on college. He was rude and hostile from the beginning and anytime my son expressed himself he belittled him and basically told him he was wrong. He definitely thinks only his opinions have merit and really doesn't care about what the patient has to say. It was extremely disappointing. Waste of time and money. Avoid at all cost.

Tells you what lies to Tell your pharmacist to get your prescription. Fake doctor for sureread more

I have been suffering from an irrational fear of public speaking for as long as I can remember. I…read moreavoided it for years and finally came to the realization that it was hindering my professional career along with my sense of self. I finally got angry with the situation and realized that I needed some help. Not knowing anything about hypnotherapy, I decided to give it a try and found Paz on Yelp. I was attracted to her offer of a "30-day fix" because I didn't want ongoing therapy for years and years with no end in sight. Within one hour (seriously), she was able to get to the root of the problem - the moment when the first "domino" fell and led me down the path to self-doubt and insecurity. After the initial session, Paz had me listen to a custom-made audio recording every morning after waking and every night before going to sleep. 30 days later, I was in a completely different headspace. Hypnosis wasn't what I thought it was based on tv and the movies, it's far more subtle....but it worked. I was able to deliver the speech. And while I was a little apprehensive, there were no feelings of dread or nausea. My voice held steady, I could breathe easily, and I could deliver the message. I consider myself a fairly cynical person so the very idea that, after a lifetime of dread and terror of public speaking, I could calmly deliver a speech was simply unreal. Paz delivered as promised and I will be eternally grateful. I truly feel as though a door has been opened and my true self was able to walk through and be free. I wish I'd found her years ago.

I was referred to Paz by a person I trust and who had a positive and transformative experience with…read moreher. Admittedly, I was skeptical and unsure about hypnotherapy, but decided to reach out for a consultation. Paz immediately put me at ease and described the therapy and her technique in a manner that I could process. I was concerned that I would not be in control during hypnotherapy, but she explained that is not the case at all. The best way I can describe the experience for me, was a very powerful guided meditation. She took me down a deep subconscious path, which unlocked the source of my OCD and germophobia that had plagued me for years. After several sessions and using her recorded reinforcement tapes, I am proud to say that say that these issues no longer quietly control me. It's been 5 months since my first session, and I have not digressed. Paz has a good soul, understands people, and makes you feel comfortable. I would highly recommend her to anyone considering hypnotherapy. Mike

Nice facility. Clean and staff are very friendly and professional…read more I was there for a survey, I was in and out less than 6 hours!

My son injured his hand during a karate exhibition, and we scheduled an appointment with Kaiser…read moreapproximately 72 hours later. After X-rays were taken, the doctor reviewed them and stated it appeared to be a sprain. He recommended over-the-counter options like ibuprofen, Tylenol, or topical ointments and asked if we had any questions. I asked a simple and reasonable question: *"What is your recommended course of action?"* The response was that it was "all in the instructions," which amounted to a general list of medications--no clear guidance, no treatment plan, and no specificity around care. I then asked if a brace would be appropriate. The doctor replied, "yes, just go next door." Had I not asked, we would have left with nothing but vague instructions. From there, the experience deteriorated quickly. After receiving a brace from orthopedics, we left--only to be called back shortly after and told it was actually a break requiring a cast. Once back in the clinic, we were then told mid-process that it was a fracture and that a splint--not a cast--was needed. Within roughly 30 minutes, we were given four different outcomes: * Sprain * Brace * Break requiring a cast * Fracture requiring a splint This level of inconsistency is unacceptable and reflects a serious breakdown in internal communication and clinical clarity. To make matters worse, a few hours later I received a call from Kaiser Orthopedics asking to schedule a follow-up appointment **the next day**, despite being told in person that we should return in one week. When I tried to clarify the appropriate timeline--not just accept the earliest appointment--the representative became frustrated, spoke over me, and ultimately hung up the phone. At that point, I contacted Kaiser to file a formal complaint and am currently awaiting follow-up. I have heard criticisms of Kaiser's customer service in the past but had never experienced them firsthand--until now. This was one of the most disjointed, poorly communicated healthcare experiences I have encountered across any industry. As someone who leads operations across Northern California and Washington, I understand how critical communication, alignment, and accountability are. While my individual experience may seem small, it will absolutely serve as a real-world example in my organization of how failures in communication can cascade into confusion, frustration, and loss of trust. 4/22: follow up. Received another call from Kaiser asking when I wanted to be seen. Again, I asked when I should be seen? It's not about timely convenience. It's about proper procedure. I asked that they tell me when I should be seen. He said sir i dont know i was just communicated to set up an appointment. Then he offered me numbers to his supervisors so that I can call around and seek answers. Amazing. My expectations for customer service are not that high. I would never had made it to department supervisor at home depot 25 years ago if i had the same work ethic they allow at Kaiser customer support today.

I've been a patient of hers for about a year now. She is absolutely one of the best Psych NP's I've…read moreever had. I am always able to get an appointment booked within a few days. She takes Medi-cal and offers Telehealth Zoom Appts which is such a blessing and super hard to find nowadays. 100% recommend!

Nefretiri Abat is a culturally incompetent and negligent mental health provider. She stereotyped me…read moreby my skin tone and name which lead to her assuming my ethnicity and shaming me of what she thought I ate daily after judgement of my color. In addition, after being stereotyped, I still stayed calm and proceeded like normal with the appointment; however, she cuts you off mid sentence and assumes what you are going to say and even when trying to correct her, she still doesn't listen. Although I did not have a great first experience with her, i gave her the benefit of doubt and I decided to proceed to schedule a second appointment with her which was scheduled at 5:45 when I specifically told her I don't arrive home till 6:45 after work. This caused me to miss my appointment due to the timing mixup. Since I missed my appointment, I messaged her the same day at 6:45 taking full accountability and apologizing by stating that I mixed the times up and if I could reschedule on another day when I would be home on time for the appointment. However, it has been a whole week and I still have not received a response. I took the initiative to make an appointment myself again on Zocdoc, but she has ignored it and did not send me any confirmation or zoom link. Not responding to a patient and declining an appointment without any reason given is clear negligence. As someone who works in the medical field, it upsets me that there are still racist, incompetent, and negligent individuals that work in the mental health field where it should be a safe space. She is a part of the problem of why patients hesitant to receive help for their mental health due to mistreatment from providers like her. Save yourself the mistreatment and find a better mental health provider who actually will care for you and your well being.