Haley has cared for Bobby for us several times, sometimes staying in our home for a few weeks and…read moreother times having him stay with her. Bobby absolutely adored her. She naturally worked him into her daily routine, and it showed in how relaxed and happy he was. Having someone he genuinely connected with made leaving him so much easier for us. We highly recommend Haley for all your pet care!

My friend's Dog was treated with Amoxicillin for bacterial infection,…read moreand already a Diabetic Dog on Insulin it made her quite sick and the last time taken in, all Dr Abrioux could recommend was Killing her as a solution. She even stated people don't really own your pets. She did it without any reservation as if she was just another Malignant Psychopath without any Empathy! Stay away from this Vet! She will Kill your Pet.

Dr Young is the sweetest and most patient vet I have ever met. He takes his time with the animals…read moreand is so soft spoken and gentle with them. This man truly loves animals and I am so happy we found him. The reception girls are lovely as well; warm and accommodating.

I've been taking my cats to Oaklands Vet Hospital since they opened. Dr. Tom and the staff have…read moregiven them such loving and gentle care, especially when the older one was diagnosed with cancer. My new rescue is quite shy yet was incredibly calm while receiving a vaccine shot. Later, when another staff member came in to clip her claws, it went so smoothly. (The pats and treats from the staff member helped!). Highly recommended.

I wanted to share the very positive experience we had at Oaklands with the vet techs. Our dog,…read morePoppy, has an ongoing anal gland issue that requires them being expressed about twice a year. Poppy is totally fine with that. What our Mexican rescue is NOT fine with is getting her nails trimmed. The last couple times she has gone in the tech room to have both procedures done, she has shrieked - not for the anal glands, but for the nail trimming. Yesterday, though, we heard no high-pitched keening. What we did hear was a round of applause and voices saying, "What a good girl!" Out came Poppy a second later, tail high and wagging and very pleased with herself. The vet techs had all given our girl, who loves attention, a round of applause for her being such a brave girl with her nail trim. It was such a positive experience!

My husband and I came here on holiday our dog was dealing with an ailment that we thought to stop…read morein due to the name of they'll if. The man turned us away saying they only deal with locals. He said you have to understand we have only time for so many. They were not busy it was the middle of the day. I will never forget how helpless we felt trying to find aver clinic. Finally the hillside vet helped us. We needed are renewal of prescription all they had to do was call our vet that prescribed it. The guy was condescending and horrible. I left crying as our dog was suffering. I now live here and after that experience I give them a no thumbs up. I would never set foot in there again... I was actually crying when I turned away and he said so sorry there is nothing I can do... He was a Horrible little man.

I had been looking for a vet in the Victoria area. I have heard about a few but decided to check on…read moreyelp first to see what others thought. I found Kindred Spirits on there and have been very happy ever since. Today was an emotional day for myself and my dog who has anxiety at the vets. She needed to have two lumps checked out with possible removal. Since, she won't stay still long enough to allow a check up we needed to sedate and put her out. The staff and the vet were so wonderful during this, allowing me to be with her almost every step of the way. I'm so glad to find such caring and patient humans to take care of my girl ........and me too! Thanks Dr. Allyson Belyea!! and all of your wonderful staff.

Poor communication between front staff, pharmacy team and veterinarian made for a very frustrating…read moreexperience. Staff blamed everything on their recent computer system upgrade. Will not go back to this clinic.

After 18 years of pet ownership, this staff has given me the best veterinarian experience I've ever…read morehad. McKenzie vet was recommended to me by my Mom, who had been taking her high-needs border collie there for years. As a new client, I brought my 18-year old cat with kidney disease and bad teeth in, and was treated with the utmost respect and care- none of my concerns were dismissed and I found the waiting room to be inviting and excellent for even the most nervous kitties. Dr. Paul Vega could see the writing on the wall, as could I, and his kindness and respect will stay with me for the rest of my life. Despite my cat's obvious signs of decline, he still gave my cat a through examination and found some issues that had not yet been addressed. He sent me home with new medications which worked amazingly for a month or so, and called to check in after a blood pressure follow-up. Unfortunately at that point these last measures met their match in his failing health, and he provided me with further resources over the phone to help me with the hard decision I was facing. Because my cat was in so much discomfort, and McKenzie was booked up on the day his health really took a hit, I ended up having to take him somewhere else to put him down- even so I received a beautiful, heartwarming sympathy card from Dr. Vega and the staff. I would recommend McKenzie to anyone, in a heartbeat. When it comes to pets, I have never felt so heard and cared for by a Vet and a clinic's staff. They're booked up for a reason. Thank you, McKenzie staff! You made a very difficult time much more bearable with your care and support.

BEWARE! The management and care providers at this clinic are unprofessional, dishonest and…read moreopportunistic. I brought my almost 13 year old dog in for vaccinations and during our appointment Dr. Victoria Rudd pointed out his enlarged lymph nodes and attributed them to gingivitis, suggested I brush his teeth, but did not suggest any blood tests or other causes of the enlarged lymph nodes. Dr. Rudd did not even show me where to feel the lymph nodes so that I could monitor them myself. Two months later my dog began showing symptoms of end stage lymphoma, necessitating emergency veterinary care while I was away from home. Two weeks later he was euthanized. I called and complained to Dr. Rudd and asked if it is their normal policy to vaccinate pets who are showing signs of serious illness and they assured me that it is not. However, they had already administered the vaccinations without allowing me to make that decision once the enlarged lymph nodes were noted. I then spoke to their supervisor, Dr. Shergill, and complained again that my dog had been vaccinated despite the enlarged lymph nodes and that had they simply done further testing, the lymphoma could have been confirmed. The vaccinations in all likelihood exacerbated and accelerated my dogs cancer and were unnecessary, given that his lymphoma was already advanced. Therefore, it seems that the choice to vaccinate him was made opportunistically, to bill me over $300. Dr. Shergill said he would refund me for the vaccinations, and agreed that they should not have been administered and I asked him to pay my $1100 emergency vet bill, which never should have been incurred, because if they had done the appropriate testing my dog would have already been treated for lymphoma or euthanized. Dr. Shergill agreed to pay 50% of that bill. While speaking to Dr. Shergill he became quite rude and belligerent over the phone and because of that, I knew that he would likely re-neg on his agreement to pay those costs. After the initial grief period following my dog's euthanasia I called and made an appointment, requesting to speak with Drs. Rudd and Shergill together and even the receptionist was lacking professionalism so given the purpose of my call, I again voiced my displeasure at that. That evening I got an email from the clinic saying they would not see me and I should seek veterinary care elsewhere. I had not yet told them I no longer have a pet. I responded with a request that Dr. Shergill honor his offer to re-imburse me for vaccinations and emergency care and I was refused and told that on closer consideration, they felt they had done nothing wrong. Staff at this clinic will likely counter that I was rude over the phone. If so, please tell me how you would feel if you entrusted the health of your 13 year old pet to people whose diagnosis went from gingivitis to end stage lymphoma in a matter of a few weeks. For our final appointments we went to Breadner Veterinary in Brentwood Bay and had a MUCH better experience, they never left me waiting 40 minutes after our appointment time and never talked over me when I asked questions, as Vic West did and were thorough, caring and professional. For in home euthanasia we used Epiphany Veterinary services and they were prompt, professional and supremely compassionate as I said goodbye to my companion of 13 years.

The absolutely worst clinic in Victoria. Overcharges at every visit with additional random costs…read morejust thrown in. Brutal/incompetent admin staff who can't follow up or send documentation when requested. Recommended random surgeries for things I wasn't even visiting the clinic for (just trying to get $). It's shocking this place is still open. AVOID. I'd give it a negative star rating if I could.

If I could give Central Saanich Veterinary Hosptial 17 stars I would! I had a sick chicken and…read morehad no luck after contacting numerous vets to make an appt. They offered me an appt that day. Upon arrival, they put us in a room right away. Since the chicken had to be put down we were given a special quiet room for euthansia just for us. The staff were so kind, thoughful and efficient. The vet was so kind and explained everything they would do. When it was all over, the put the pet in a special dignity bag. I couldn't have asked for better help. If I ever have a sick chicken again this is the only place I would go! Thank you Central Saanich Vet Clinic for being there when we needed you and doing everything in the best possible way.

I am extremely pleased with this Animal Hospital and I will continue to take all my three dogs…read morethere. The staff is kind and Dr. Heather James is the best vet I have ever gone to. 5 Stars for sure.

I am loving this veterinary practice. Two vets, lots of staff. Very caring. They even called me at…read morehome to follow up on my dog's progress! I have never had that kind of service from a vet before.

We were in vacation on our boat and one of our dogs got sick. We were able to get an appointment…read morewith Garry Oak and they treated our girl for the day with in fluids and got her back on the road to recovery. They followed up a couple times with us to make sure she was improving and didn't need further treatment. For being strangers, the entire staff was thoughtful and empathetic. In addition the price we were charged for X-rays, doc visit, fluids and meds was very reasonable. We highly recommend them!