I moved in December 1, 2023. The office staff are very friendly, always have a smile to offer, and…read moreare super timely with request, paperwork, and anything that needs resident attention. The maintenance crew are extremely quick, friendly, and provide quality service. The grounds are very well kept, and the amenities are gorgeous. I am renting a townhome, and it honestly feels like a small home. All the features are extremely updated and modern. All shopping is super close, and I love living right by Gruene, there is always something going on. I have already met several of my neighbors and it feels like we have a warm community here.

It cost 2000$ a month to live at a place that constantly has things falling apart, ranging from…read moreyour dishwasher, windows, doors. You will be constantly placing maintence requests, that the maintence team often ignores or half fixes. You will pay for trash pickup that will only be picked up once a week if you're lucky. If your Internet goes down it can be down for days the complex runs everyone's Internet. If you ask for your side yard to actually have grass, they will ensure that you don't for the entire first 6 months of you living there. It will take them an additional 2 months to place two pieces of sod in your yard which will inevitably die since the irrigation system is crap. This place was cobbled together very quickly; don't believe me? Look at this inside of this closet that is smack dab in the middle of my unit.

beware stay away!! These apartments have done nothing but…read moremade me sick due to mold in multiple rooms. The office does NOT care about your health and well being even tho they will act like they do. I have personally hear them bad mouth multiple people that live in the apartment complex with my own ears. They want to charge you all of these fees for "professional" cleaning that does NOT happen, a maintenance woman "cleans" the apartment and they do not change the carpet out of the unit. When I moved in the apartment smelt like nothing but cat pee, to the point I had to buy a carpet shampooer. They are allowing a woman to come back into the complex to feed stay cats, causing everyone a huge flea issue. It's also against the lease but they didn't care when it got bought up, instead they talked bad about be to this lady when I was trying to protect my animals! This is not including all of the times the water got shut off and how many pipes where busted because they take the cheep route and "fix" it themselves instead of getting professionals to fix the water pipes. A woman's house got completely flooded due to this issue, they are trying to blame her for the problem as well, even tho they do NOT get people to fix the stuff the correct way. All they did was put big fans in the apartment to "dry it out" For your own peace of mind and safety please stay away from this place, it will cause you nothing but trouble and sickness! If I could give ZERO stars I would!!!

Luxury should be taken out of the name. The office staff are completely rude and two faced. The…read moreapartments arent really that nice unless you want to spend a huge amount of money to be in the newer ones. The dishwashers won't open all the way because the kitchens are two small and the door hits the cabinets and some drawers won't open completely for gods sake. At the end of the day, there are ALOT nicer apartments right across the street. Go there.

*updated- 1 star to 4 stars!* Horrible customer service. Very bad communication!! I applied on a…read moreFriday late afternoon. I was told several 2/2 apartments were coming available and I liked one so I applied. The guy who showed me the apartments was so personable and I was initially very impressed. Since he was on vacation early in the week, I heard nothing from the apartment complex until he returned. There was a mixup on their part regarding the unit for which I had applied, but they fixed it. However, it took them a full day to respond to my many emails and calls. After a full week, I've still heard nothing about the status of my application. I'm out $200 and if I'd read all the reviews about their deceitful practices, I would not have applied to this complex. I applied today to another complex and was approved in 2 hours!! Incredible that one apartment took 2 hours and the other has taken one full week and I've not yet heard anything. Not one email or phone call. Don't lease here!!! Added 11/5/2020 The complex called me and apologized for their poor communication. They were able to credit me for that application fee as I had to end up paying another complex to lease there instead. They are a beautiful complex just very busy. Likely need more than one person approving applications. Just pack your patience and bug them if they don't respond timely.

Filthy buildings. Clean in the area the public sees. Yet this roach has been on the stairs for…read moremonths. They always say they are going to clean the stairs and hallways but never do. It's filthy and gross to look at every time you come home. Oh and if you file a complaint or maintenance request that the tall guy thinks is silly, it doesn't get done. He belittles the residents who make maintenance requests about cleaning. He makes you feel like he can't be bothered. Deispute that the reviews say this is NOT a clean nor welcoming community. Its way over priced for such a dirty area. Gates never work. Pool is so loud. They don't enforce restrictions on extremely loud and foul music. It's not family friendly.

After moving in about two months ago now I can say this is such an amazing complex to live in…read more Megan is awesome and everyone here is so nice. Everyone either has pets or wants to pet your pet haha. I would absolutely recommend this complex. It's small but that's one of the best parts.

I have happy lived here for about two years and feel like I found the perfect little New Braunfels…read morehome! The property manager and maintenance lead both know what they are doing which has been tremendously refreshing/ helpful! So sad to leave but excited to start the new chapter!

I visited their pool today with a resident and it was one of the nastiest pools I've been to in a…read morecommunity. Terrible that residents pay so much to live there and their accommodations aren't even taken care of. Pics on their website are not true of what the grounds actually look like.

We just moved out, and honestly, these apartments are not worth the price. There's dog poop…read moreeverywhere, and our upstairs neighbors constantly let their dogs pee on the staircase. Even with Ring footage sent to management, nothing changed. A few months before our lease ended, new neighbors moved in -- and that's when roaches started showing up. Pest control did almost nothing; they just walked around "looking for the cockroaches" and later when confronted gave us two useless traps. The water bill is outrageously high every month, and between that and hidden fees, you end up paying way too much. When we moved out, our emailed final bill was $60 less than what appeared in the portal -- they only corrected it after I asked, so double-check your charges. The gate is always broken, cars get broken into, and the trash pickup service you're forced to pay for is a joke. If you're looking for a place in New Braunfels, skip this one. Try La Sierra or somewhere else -- it's just not worth the stress or money. Below are screenshots of the Facebook group for the apartments. It's not just me!

Do not lease here. The management team at Landmark Apartments is entirely driven by greed and will…read moredo everything in their power to suck every last penny out of you when you move out. They fabricate ridiculous, unearned move-out charges just to hit you with a massive bill on your way out the door. The worst part isn't even the greed--it's the pathetic ego and power trips from the staff. You are dealing with 50-year-olds who clearly project their own personal insecurities and frustrations about being stuck working at an apartment complex onto the residents. They treat adults with absolute disrespect just to feel a tiny shred of authority. When I tried to professionally dispute the bogus charges, their response was completely unhinged. Instead of handling a basic business dispute like adults, they immediately escalated to intimidation, threatening me with a restraining order and saying they would call the police. I know exactly how ridiculous and unbelievable that sounds--which is why I have the screenshots to prove every single word of it. Save yourself the massive headache, the financial exploitation, and the dealing with emotionally unstable management. Look literally anywhere

Just moved in to the lofts and lovin' it. Management is great and very nice, the industrial vibe is…read morecool, apartments are modern and clean, being right next to Landa park with a private gated entrance is amazing, having a gym in the building is great, the pool is nice with some ducks, 10 minute walk to downtown, and it's a quick jump to the highway. Haven't tried a few other things like the sauna but they look good. Great all around.

Toured in December of 2025 as my lease was ending at the end of February 2026. Upon touring they…read morelet me know they were having a promo for 12 weeks free. Upon signing the lease, I realized my 12 weeks free were not mentioned in the lease. I emailed the complex for clarification to which they responded that the promo was only for residents moving in before the New Year, which they had not stated when I toured with them. I mentioned how we had discussed my move in date and even my plan to use the free weeks to prorate my overall monthly rent for the year and we came to an agreement for 8 weeks free as a compromise. Come move in day, 02/13/26...there are literal bandaids painted onto shelves, hairs laminated on my shower walls, and the washer and dryer machines were filthy. I spent the night cleaning; come 3am I'm exhausted and ready for bed. Now I had noticed some warping in the paint on the ceiling of my unit in my bedroom but just associated it to the quality of the paint job in the apartment. However, I noticed droplets of liquid on my pillow...which is situated under where the poor paint job was. The warping was now a bubble that was leaking water onto my bed. Best part? I live on the 2nd floor, there is another unit above mine. Disgusted....needless to say, I slept elsewhere and washed my bedding. (Other issues persist like the outer building gate always malfunctioning and making it hard to enter the building and parking spots are a gamble later at night. Which I specifically asked about when I toured and was advised of "more than enough parking".) Update: my car was towed for parking in front of the complex for future residents while there's no parking in the rear because the gate stays open so there aren't enough spots. Office even acknowledged the broken gate for a week but refused to apologize or make amends for my car being towed. Final Update: My ceiling has been restored and this matter has been resolved

***TENNANT PARKING WARNING***…read more I currently live at the River Haus Apartment complex, and it's been an absolute nightmare so far with parking. First of all, my vehicle has been towed for the second time 2 days in a row, and over $300 each time to get it out. I have entered my vehicle in the portal and have done everything I am supposed to do to ensure this didn't happen. Despite follow-up direction from management, my vehicle was still towed, stating that it was not registered. This shouldn't EVER happen to a resident, and more precautions should be taken to ensure this doesn't happen to future residents or current residents, as it really shows the lack of care to help each person through what seems to be an impossible process or a flawed process to register a vehicle. I will not be paying to recover my vehicle, and will contact the media to look further into this until my vehicle is returned to me or legal. If this horrible oversight is taken care of with this complex, and my vehicle, I will gladly remove all reviews we've posted. ,

Michael and Cherie were awesome, both personable and kind. good value and great customer serviceread more

Very friendly staff, makes getting a complex easy, and accommodates your needs 100%. I signed the…read morelease for this property the day the I toured because I knew this was the place from me.

1)They were so behind that even on move in day we had to come back twice and didn't get our keys…read moreuntil 4pm. 2) The apartment was absolutely filthy upon arrival. It looked like someone moved out yesterday. Despite us giving them the 2 weeks they asked for to make sure everything was cleaned up for us. 3) There is a roach infestation in the apartment. we weren't informed nor told that was something we needed to worry about. 4) My only pro is that the leasing office staff was nice. I will update when/if these issues get fixed.

Stephen was super helpful and nice! We were told to not look at the reviews as they were under new…read moremanagement (my fault for not doing so). The day after we applied I decided to look at the reviews as saw that someone had moved in recently and there was a roach in their pictures and that's a no go for me! I then proceeded to call Stephen and ask if by any chance they can refund our application fees as too in rental criteria it does not state non-refundable. They unfortunately couldn't not refund me the money so my reason for the review is learn from my mistake and READ THE REVIEWS to see what they have to offer and if you are comfortable with that. Apart from all this the staff seemed nice. The model we saw was also nice! Unfortunately we didn't not get to see our apartment before hand as it would not be ready till our move in day.