For starters, Miller And Sons came out to install a new water heater. they sent out the wrong water heater (3) times. I had a 30 gallon water heater and after the third water heater (and only when I wasn't at the house) they snuck in a 20 gallon. The water heater was supposed to be installed on a weekday as promised, but was installed on a Saturday, and then I was charged a weekend rate of $100 more. The water heater has had two heating elements installed since I purchased it, the 1st one within months of being installed and Miller and Sons refused to honor the warranty claiming I probably had hard water even though they never came out to check the unit. I tried to work it out with one of the owners Ashley who was rude, talked over top of me and refused to be reasonable in anyway. She even insisted that I never called for service. She had me call her on a private number because she was out of the office. Then she claimed I never called because they record all calls. I reminded her that she had me call her on a different number because she wasn't in her office. She then said she would never do that because all calls had to be recorded. I asked her why I would make that up when I had no hot water and needed immediate service! She said she couldn't remember because it was over a year and I had to understand that I wasn't her only customer with a problem. I had to call out a second company who informed me (after) checking the information on the water heater that I was sold a unit that is over 10 years old and not under warranty. I have tried several times to contact Miller and Sons but Ashley became hostile and continued to take no responsibility and refused to even have someone look at the unit claiming that even if I was under warranty that the service call to check the unit or any subsequent parts replacement were not part of their warranty. I begged her to simply give me what I paid for, a 30 gallon water heater...she informed me that although I ordered a 30 gallon, a 20 was installed because a new 30 gallon would not fit. I told her that the price of a 30 gallon was more than a 20 gallon and I was owed something. She said they were the same price. I looked them up...she is lying. Simply unconscionable for a business to act this way...she told me if I was unhappy I could always sue her and hung up. All I can say is...STEER clear of this business. They must have had an old water heater in their warehouse and figured I would never know the difference. My wife and I are old and on fixed incomes and when I told Ashley this she informed me that maybe I needed to get another job. I recommend anyone in need of a professional plumbing service to look around. The second company I called who told me about the bait and switch told me he always heard they were reputable, but some of their reviews say otherwise. Why did they send out 3 different water heaters if they know what they are doing? This is a terrible thing to do to old people and Miller and Sons should be ashamed of themselves. read more

A friend used them for a drainage issue in bathroom. They had to remove toilet and check under mobile home. The toilet overflowed and sewage came up and was all over the bathroom floor. They used the bath towels to clean it up. Which had to be thrown away. And never replaced the skirting on the home. Disgusting! read more

They came out to my property and told me I had a cracked pipe and fixed it supposedly but it was never fixed a week week later they came out again and told me the pipe was leaking, but they didn't know where they did not refund me the $280 they charged me to come out They also told me I needed a brand new hot water heater when it turned out that was not the case I was out of gas. Do not trust these people. read more

Rude. Inconsiderate. Disgusting. Can't follow directions. Cleared out drains on a commercial building. Didn't bother to tell anyone they left the debris (sewage) all over the ground in two places & sent some quotes to an unmonitored email address after repeatedly giving them the correct email address to send it to. None of this would be a big deal however, when we approached the owner to correct the issues, she basically told us to go F ourselves and they didn't need our business. Apparently this is a status pro quo response that they give all unhappy customers. DO NOT call them, choose anyone else, or prepare to be highly disappointed. read more

We've done some work with Miller & Sons plumbing and they are top tier. Ashley is a joy to network with and very professional. Looking forward to doing more work with her! read more

Daniel and Doug worked so hard to find my clean out value that a previous company had told me wasn't there. Their dedication to doing a good job saved me so much money. They did an amazing job and definitely will call them again if I need anything. They hydro-jetted my line to prevent backups. Great job guys!!! Boss- give them a raise ASAP! Honest, fair and showed up on time. read more

Miller & Sons Plumbing - There is sits- under lots of dirt- they didn't give up so easy. - Plumbing Near Me - Ocala, Florida

Christian Creese came to our home earlier this week to replace the cartridge in our shower. He was pleasant, personable, polite and most importantly did a great job. He is our new go to plumber. Miller and Son's was easy to work with and most importantly, unlike several firms we contacted, their rates were fair and reasonable and we highly recommend them and will be using them for our future plumbing needs. read more

Full price quote honored at the end of service (not jacked up). Very capable and friendly plumber (Victor) took out the old water heater and putting in the new in a highly knowlegeable and professional manner. Had the new water heater up and running in no time... Cleaned up his mess.. I could not be happier with this company. Victor was very friendly as well. read more

I contacted Miller and Sons Plumbing to have an additional spigot installed in our lanai. The person answered the phone was very professional and courteous and immediately scheduled an appointment for just a few days later. The technicians were awesome giving us several options for our needs, but ultimately recommending the option that will be the least cost for us and meeting our needs. Their pricing was reasonable and the quality of work and professionalism was excellent. I highly recommend them for any of your plumbing needs. Mm read more

Miller & Sons Plumbing - Spigot installed inside lanai. - Plumbing Near Me - Ocala, Florida

Brandon was excellent. Great on-site customer service. Took the time to educate me on what he was doing, why it was important, and what to look for in the future from a risk or maintenance standpoint. I really appreciated that and would use/request his services again. I would give Miller & Son 5 stars, except that I felt the scheduling and intake request process could be strengthened. In the front office there was a mix up on my appointment and although I gave a list of the services I was requesting - that list didn't quite make it to Brandon. (Even though I shared the list at the time of request and when I called to confirm the appointment.) Even so, Brandon didn't skip a beat when he arrived and completed everything I requested. Great job! read more

I left glowing review with the 1st plumber but I had 2 me plumber out did not help sewer smell! 3 rd time should be the charm right ! wrong 1 scrawny kid came out with a late 20 early 30 man I guess he was a liceensed plumber but neither one said not much to me I was having $450 smoke test as I did everything else they recommended like getting sewer pumped! I watched these 2 men outside my bedroom window abd no one opened the styrofoam bl city that opens to view sewer drains but they did no one of that they put some cheap screw on thing to leach field pipe ! I was cooking a really garlicky soup was strong so neither could smell sewer but the could and I told them it is coming up from floor the 3rd guy came out but in meantime I removed soup put outside opened windows put fans to blow out garlic smell using 3 fans and opening just about window ! But the 3 rd guy did smell sewer but what to hell they did not check second bathroom or my husband bedroom abd other bedroom ! So the 2 older men went outside in front shooting the breeze and standing by that 3 rd man's black pickup ! So why they thought they needed to replace the ax ring to my toilet is crazy act as it was just replace by my husband ! I went out as that teen was I. Out of my bedroom that went to my toilet I went out to water my tomatoes ! I came in and there was a shitty mess all over the bathroom floor i got strong bleach abd cleaned the filthy floor abd the kid who's work should have been watched as he can not be a licensed plumber no way he was thin scrawny kid they charged me $450 ! I came back in and noticed my RONSON VARAFLAME lighter missing it was gone ! It is vintage was my dead brother is silver metal with gold V ! I am so gr mad I could go over to Miller plumbing and have or give them theives a thing a 2 ! We don't have theives working for us ! I said really get serious there is always a damn thief abd this kid toook it she said we changed the wax ring ! I said $450 for a wax ring that did not need changing ! I'm still have sewer smell and I asked them to check this kid as kids like it as it adjustable flame for smoking crak or pot or just because they dont make them anymore ! I am a bitch and let me tell you I will bring your company down to your knees ! I will call licenseing board abd I will trash your company all over internet cause no body wants a teen unsupervised put a wax ring in and then pocket my f lighter ! He is probably a Miller boy that is why you are telling me stupid shit ! i am Not done with you I asked you to check this kid to see if he this lighter on him ! You gd deny he steals ! Give m a break and what smoke test ! I saw not a puff of smoke . His name should be on recpt ! Abd you were not even aware a 3 rd plumber or should. I say a 2 nd plumber came out but a trainee a nit wit changed a wax ring that did not need changing ! Anything for ovecharging me as not a damn thing was explained! Nothing ! The 1st plumber was excellent abd honest and his wife wasRN like me Cathy Anderson 352-355-5113 read more

Was quoted wrong price for a clogged line. Received a call the next with an apology and they offered the difference back. I had no complaints over the work done. They were here in less than 1 hour and the line was cleared with in 30 minutes. read more

HAVE Used Miller and sons plumbing a couple times now Noha installed two toilets for me he was very professional and got right to the job great job Noha very happy with his work they look and work great and the rates they charge are very fair read more

New to Florida and no knowledge of gas appliances, was told by house seller that city would turn on the gas and hot water heater was proven to be in good working order. I could not get the unit to start and me and family of three had no hot water for two weeks, forcing us to use showers at the local Y and rent a hotel for in-laws. Technician came on two separate days (never wore a mask when speaking to me!) and spent two hours troubleshooting my hot water heater, blamed a "fitting," and then ordering and replacing various parts. When the unit still would not work, the technician belatedly checked the gas coming into the house and found it locked off. I was so angry I chewed him out and called the owner, then called the gas company. Owner was apologetic, provided a discount and said he would retrain the technician--hence the extra star. read more

Miller & Sons Plumbing - Another supposed culprit for the unit not working. - Plumbing Near Me - Ocala, Florida

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Recently had my house re-piped. It's the little things that make a big difference, like cutting drywall to the studs to make it easy to put patch the drywall. The workers were conscientious and even meticulous in their cleaning up around the work areas. Even the inspector said they make his job easy. They do all the right things and they do them right. read more

I had one of my construction guys brake a water main, after calling around, this was the only company that would come out because I was not the home owner. Tech came out super quick, was very knowledgeable and friendly. Fixed the issue in less than 1 hour and the price was much less than what I had anticipated. Definitely would call them back. read more

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My wife and I used their service for increasing the hot water in the shower and re-directing the emergency valve on the water heater, which of course did not take him long. The plumber was very courteous and did not dawdle; however, we also hired them to locate where the city water enters the house, because the box was not visible above ground and to prep for a water softener installed by another company. This part of the project took about an hour and twenty minutes of the two hours charged and did not have a positive result. So in essence, I was charged $160 to find nothing and ended up hiring another company who found the box three feet to the left of one of his holes. I'm not saying it was his fault or anything, but there should have been some sort of discount for not being able to complete the task required. Yes, I do understand that time is money to a company, but no results cost the customer more. The cost of the repairs account for two of the five stars, which also means getting your money's worth. I would recommend them for the other kinds of services; but not to locate a water line. read more

I've had another problem with this job first time was a poor disposal installation and now a dishwasher hose leaking after just 4 months. I will see how the owner handles this. Two -3days without a kitchen sink again read more

Josiah and Victor replaced both my shower faucets,great job very professional men.Fair pricing and great service.Will use them again.

Ethan did a great job changing out our water heater. He arrived early, finished the job efficiently and at a good price. I highly recommend them and will definitely use them again. read more

I previously reviewed this firm, who spent several years trying to fix a toilet drain problem. Recently, when my tenant raw sewage I asked them for their best team. After getting the attention of Ashley, the owner, the repair was timely and seems perfect. read more

We had an old solar hot water heater panel on our roof that needed disconnected and capped off prior to us getting a new roof put on. Miller & Sons were responsive when I called to schedule my appointment and flexible to the hours I would be available. They were on time for the appointment and did a fantastic job! I will definitely be calling them again for any of my plumbing needs. read more

Had a very leaky hot water heater. I went down the list after reading reviews. I did get two quotes. One for 475.00 on the phone and another just texted 300 but did not even call. The one for 300 was pretty sketchy with reviews. Miller and sons actually gave me a good price including the water heater but I had already bought one at lowes. Anyway a great price for installation and that included taking my old one. The guy came out and replaced it very quick and was super nice. So far no problem. I would definitely use them again. They also do military and senior discount Definitely 5 stars! read more

Excellent plumbers! Installed smart kitchen faucet and fixed shower head and bathroom faucets. Everything done well and priced fairly. I would highly recommend them. read more

We moved into the area and purchased a manufactured home with an 18 year old water heater. We wanted to have this replaced before any issues arise. We were given a quick response and they came out same day. There was some electrical work that needed to be done because of the new size difference and they handled the coordination for that same day. We really appreciated the friendly and knowledgeable service that was provided to us. read more

Steve did a great job replacing the hose bib. He also answered all of my questions. Thank you for such prompt service. I also like that the company sends a photo and of the repair person so you know who is coming to your home. Will recommend to anyone in need of plumbing services. read more

It was my responsibility to ask for an estimate prior to the little work completed, however, priced way out of my league for the repair which was completed. I will return to my previous plumbers. read more

These folks are absolutely off the chain GOOD!! Owner, CJ MIller arrived before I did at my house to provide an estimate for a water heater and softener install. He gave me my choice in approaches the job financially. We agreed on how and when. The installer Matt showed up on time the day of the job. He was very informative as well as efficient getting the work done. This in spite of problems the folks before him had left to be dealt with! Job is done and we couldn't be happier with the outcome visually as well as price wise! You can't go wrong! Bill Hayter, Ocala, LF read more

Very professional! Timely, pleasant and did a great job installing water softener. Anthony called to advise approximate arrival (which was scheduled.) Cleanup after the installation was thorough. The final bill was in range on the low end. This company is class act! 2 days later - amending this review..softener would not drain as designed. Called and advised they cannot fix it for 5 days! Holding final verdict. read more

2nd time using these guys. Both times the plumber was here as scheduled and both times the work was done completely and efficiently. Thanks for all your help. read more

The worst experience I have ever had with a contractor doing work on my hose, They installed a new faucet in my shower, put it in backwards, the hot setting was for cold water, the colds water setting was for hot water. Installed new garbage disposal unit improperly, the worker who came out to fix it said "The top of the unit was not tighten right and that caused the leaking" . Two years in business, don't think they will make it to three.Use them at your own risk. read more

My mother had this company out to fix a leak under her kitchen sink. They came out and didn't do anything claiming they could't figure out where the sink was leaking. Charged her $100 for nothing. My husband and I traveled 13 hours and figured out the leak in less than a minute. it was very obvious what was wrong. He fixed it quickly. Shame on you Miller & Sons for taking advantage of my elderly mom. read more

Estimate done improperly. Worker walked off the job. We were left without water for 8 days and then accused of getting upset. As older folks we are extremely upset about this company and sincerely hope no one else experiences a nightmare like we did. read more

We used this company during our kitchen remodel. All the employees that we had contact with were polite & professional. They showed up when they said they would! I highly recommend this company to anyone in need of a plumber. I hope I won't need a plumber anytime soon but if I do, this company will be my go to. read more

The best plumber ever! They really take care of you and do what is right. I had a render that broke a water line, and they fixed it right away, even went back the same day when the renter said one sink wasn't working right! Highly recommended! read more

Chad did a great job. He discussed the problem and what he was doing as he worked, since I was interested. He finished fairly quickly and cleaned up the area. I recommend them. read more

I had an appointment with MILLER AND SONS PLUMBING, INC on April 14, 2021. I did not really know what the problem was, but I was told that there was a leak coming from my upstairs toilet. The appointment was for the plumber to come and diagnose the problem and fix it. When the plumber arrived he went into the bathroom and checked the toilet. He could not identify a leak. He flushed it and there was no leak visible. He told me that the only way he would have a better idea of what was going on was to go to the bottom unit and cut into the ceiling and see if he could identify a leak that way. After him cutting into the ceiling, they flushed the toilet and still there was no water visible. He noticed a pipe was not connected. He identified that as the problem, and not the toilet. The plumber wrote me an estimate of the price that it would take to fix it. The plumber Diagnose - Toilet leaking into downstairs apartment Tenants state that every time the toilet in unit 12 is flushed it leaks into the downstairs apartment. Service - Description of work Completed. What I did- in this unit 12 I could not exactly find leak until I went to apt 5 and cut hole in ceiling and found part of a drain disconnected. in order to fix I will need to remove more curling and soffett to see all the piping and verify this is only one issue, at this time I will await on their decision of what they wish to do. the work will be done at time and material with a approximant time of 3 to 4 hours , addressing the one broke pipe, if more is discovered it will increase cost to repair. I was charged 140 dollars for him to cut into a roof! His diagnosis was wrong. The association had a plumber verify the problem, and it was discovered that the pipe he diagnosed was not even a water pipe. It was a vent pipe. That issue was fixed, but my issue remained there was a leak coming from my unit and I did not know where it was. The association allowed for their plumber to come into my unit and see if he could figure out where the leak was coming from. That plumber also identified the toilet as not being the problem, but instead there were cracks in my shower drain, that was causing the problem. He could not do the work, but at least now I knew what the problem was. Knowing what I know now, I should have just gone to a new plumber. I called MILLER AND SONS PLUMBING, INC back and scheduled just an estimate, not a diagnosis or anything like that. I had identified my problem, I just needed someone to do the work to fix it. I would like to say, that they even cautioned me that, if fixing the drain did not fix the issue, then they were not responsible, because they did not diagnose it. I received an appointment for May 3rd, 2021 to receive an estimate for replacing my shower drain. SERVICES Estimate - Replace castiron drains. There was a leak. PLEASE CALL on the way!!! I was at the residence on May 3rd, 2021, and I meet with Anthony Wiley of MILLER AND SONS PLUMBING, INC. I can not understand how two people could have been in a one-on-one conversation and this kind of misunderstanding occurs. I was there with Mr. Wiley and I saw him take pictures of my shower drain. I even asked him numerous times how much is was going to cost to fix shower drain. I was quoted around 570. I was really shocked, because the woman over the phone had quoted me like 800 to 1000 dollars. Really to fix my drain? He was like yes, and I do not know why she would have told you a price that high. On May 10th, 2021 I arrived after the plumber had started working. I did not go look and check in on him. I allowed him to continue to work. I wish I would have looked and seen that he was doing the WRONG THING!!!! It wasn't until he was finished that I learned he had been working on the toilet all that time! So upsetting. I was freaking out. I was like there is no way I am paying you for doing this work that I did not ask for. I still needed to have my shower drain fixed, because I had to take care of the leak going into my neighbor's unit. I was told that, if I paid that price today, then it would just be deducted off the price for completing the shower drain. At the time I thought this was a fair deal, because I still needed to fix the shower drain. I was told that there would be a new appointment for them to come give me an estimate on the shower drain. I was like why did I need a new estimate when I just had one for 570? No one came out. I was just sent this new estimate. Demo & Installing New Shower Pan $1,495.00 Deduction This estimate will have a deduction of $580 due to customer paying for previous job that was not what customer wanted. When I got that estimate I was like WTF! I called another plumber and they said that price was way too high. I called MILLER AND SONS PLUMBING, INC back to ask for a refund. They answered once and then stop answering. I then opened a claim dispute, but somehow the still feel justified in taking money from me. These people are crooks!!! read more

We woke up yesterday morning 6-15-18 Hot water heater went. Called Miller & Sons, we had a technician come out ( earlier then expected ) he was professional, extremely knowledgeable , clean worker. We also had a leaky faucet in the bathroom which he was more than willing to fix. Being a homeowner for over 30 years it is so nice to have someone come out on time actually earlier and asked knowledgeable in his field. All too often people complain I wanted to complement this business and this technician I will never call anybody other than them again . Note... The hot water heater he replaced was only four years old by Hefner plumbing , Sold us the extended warranty to come out and drain it once a year never came. read more

It is what it is. I called for an emergency leak that I was dealing with. Technician came to the house, told me the problem, but then that he didn't have the parts that day to fix it. He then told me they could come back 2 days later and that I owed them money for the labor costs, however it would go against the overall bill in the end. Unfortunately, there was a miscommunication between numbers so I called the day they were supposed to be there, and their scheduler said it would be a week before they could fix my problem. No refund, No way it could be any sooner. No satisfaction. They are a chain. I would of rather spent my money with someone who needed it, and was willing to fix my emergency then and there. They are also overpriced. Spend your money on someone cares. read more

We got off to a misunderstanding, which was taken care of by Ashley Miller, she was very understanding with my misunderstanding! We were very pleased with the job that involved replacing a shower valve. They were quick to respond & got the job done in a timely manner! The area in which the plumber worked in, was very clean when he finished the job! Many workers would leave a mess behind them. My Dad had been a plumber for over 40 years but at his age of 82 it was to big of a job for him to get into. Thank you Ashley & to the plumber who did the final job. It was a job well done! Please feel free to use me for reference if need be. Yes, I would use them again & yes I will refer them. read more