Landscaping is terrible very little maintenance. The access roads are always washed out. Trees are…read moreovergrown to where you have to be careful if you're in a truck.

I can't understand how they keep this manager, Tim, around. They are going to lose business with…read morethis guy running things. Doesn't return calls, makes promises he doesn't keep and blames the coroners office on everything that is delayed - which is everything.. Charged me burial fee of $3800 for my mother's funeral, although it had been paid in full years before. He says he couldn't find the paperwork. But I went in and spoke to another gentleman, Pete, who found it in one minute. I was promised the death certificate over and over - always someone else was holding it up. I had to call a dozen times. And he acts like everything is ok and he never apologies. And absoluely no empathy, just the money man.

dawned on me about three days into hospice what the outcome would be and although i had counselled…read morethousands on the same thing had no idea what to do when i found my family member not alive anymore. called Todd and a few others to get prices and details on what service i would need to purchase. Todd came in with the best price but also told me how to save even more, had to do a lot of the leg work myself but that was part of the goal. he enabled my mother to have a dignified transition without a lot of the added-on costs of unneeded services. todd was at least 40% cheaper in initial package costs, he was compassionate and when i needed him he was there for me and my family member.

I wouldn't use this service again if my cat died. My mother died in June and was cremated. My…read morefather passed in Aug. and was buried at the National Cemetary in Spanish Fort. On the day of my dad's burial, I asked if Todd had put my mom's remains in the casket with my dad. He told me he didn't have my mom's remains. After talking to my brother, he told me he had handed her remains to Todd personally. I told Todd this and he wanted my brother to look in his car to see if they were still there. I told him NO he had them. He then looked again and discovered they were in a Cabinet, that his wife had put them in there by mistake. Then he messed up the address for my dad's death certificate and it took 8 weeks to get. My brother set up an appointment with him to pick up the certificates after Todd had supposedly fixed the problem. When my brother arrived at Todd's office, Todd was late and asked my brother "Can I help you?", to which my brother said, "I talked to you on the phone and made an appointment to pick up my father's death certificates 15 mins ago". Todd did NOT have the certificates and my brother had to go to the health department office and get the situation straightened out himself. Needless to say an all-around bad experience with Todd Cason.

We buried my uncle this week. Gary Simms and Jessie were very professional and considerate. They…read moremade this hard time easy to get through and were willing to go way beyond than they needed too. The service was very beautiful and we couldn't have done it without them.

I give Absolutely NO rating this place is HORRIBLE. No care in the world of loss of loved one or…read moreconsideration towards communication with regards to families loss. Unexpected Disappointment in demeanor of the handling of the entire families wishes and they went with what they thought should happen. COVID RUINED this company financially and personally.

This is an interesting cemetery. It sits back off the road, through a double column entry way…read more There are three white crosses in the middle of a circle drive that also has an exit to the east. This cemetery contains both old and new headstones and appears to be a still active, family cemetery. Some of the plots need "work" while others have obviously been cared for. If you are a cemetery "crawler" it's worth a look.

To Mr. Caleb Anderson, Ms. Cori and the West Florida Funeral Home team…read more I am writing this to share the utmost respect caring and gratitude to the West Florida Funeral home. Words cannot describe the level of caring, compassion, sensibility, and professionalism that your team and you displayed during one of the most difficult times for my wife and me. Before my mom passed away you and your team provided all the necessary information and procedures to pick up my mom, the necessary documentation to transport my mom from Pensacola to Puerto Rico. Along with the coordination with the funeral director in Puerto Rico by providing them with flight times, airlines, and all the necessary supporting documents to make the transition seamlessly. I personally was very impressed in the manner Mr. Caleb worked with the nurses and doctor at the nursing facility where she resided. Your prompt decision to make the necessary corrections to the documentation in which they erred three consecutive times. In addition, addressing the need to transport my mom as soon as possible when the airlines wanted to wait an additional day. Once my mother arrived in Puerto Rico the viewing was a few days later. My family and her friends that attended the viewing along with the funeral home were amazed and very impressed with the quality of work and preparation your team performed. From my entire family and myself, we want to express from the bottom of our hearts our most sincere gratitude to the entire team. May the Lord almighty bless you and your team. Thank you - Thank you - Thank you.

From the owner: Honoring lives with dignity — compassionate care you can trust.read more