I cannot stress how disorganized and discourteous this company is regarding their Internet Sve. I…read moreinformed them multiple times through FB and told a supervisor in person that we were NOT interested in their service. Mainly, because I caught one of their employees deep into our property where they have no right. Now, there are multiple marks and flags in my yard. I have emailed and called them to make sure they are not going to try to excavate on my property and there has been no response. No communication whatsoever (from the beginning). I receive more responses from a brick wall. They don't call or email you, they just come onto your property and mark it up. Pathetic.

Have been waiting for over a month called three times promise they will be out and call but never…read morecall or come don't know why they just don't say they don't want to do it

It has been 4 Months since Fidelity Communications installed new Fiber Internet lines. However,…read moreOnly the Country Club and wealthy areas have the upgraded lines and higher speed internet plans. Meanwhile, The rest of Town has Throttled speeds, and insane packet loss. I have been getting 1/10th the internet speed I pay for and Calling Fidelity themselves is a dead end, you just get redirected to a prerecorded message about how "We know there has been line issues blah blah blah.." . Its been 4 Months and nothing has changed. Straight Rip off.

Service is not that great. Television is often pixelated, which should not happen with cable…read more Internet speeds are atrocious, and internet disappears constantly. Sadly the only other alternative is satellite in the area. Even that is starting to sound better than what we have experienced with Fidelity. Also the rates just increased for bad service.

Phone service is terrible in West Plains. Find a different carrier. The business has nothing to do…read morewith the quality of the cell towers in this area. You might as well go with a carrier that has decent equipment and maintains it.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

I came in here today with hopes of accomplishing 2 things- 1- upgrade my phone because my current…read morephone was old and the battery is awful. And 2- see if I could get assistance with our Verizon business account after spending 2+ hours on the phone with Verizon customer service with no luck. I was helped by Sean who absolutely could have shut me down on assisting me (as it's really not his problem or his department) with the billing issue we are currently having. After making it known he may not be able to help but he'd absolutely try his best to assist, he spent an obnoxious amount of time on the phone with customer service with me trying to resolve the billing issue and removing the hot spots off our account. We were successful with 1 of those 2 things which felt like a huge win seeing as the 2 hours I spent on the phone with Verizons useless customer service I couldn't even get that done. We then upgraded my phone, and the transfer took a ridiculous amount of time due to my ridiculous number of pictures I had on my phone. He was so patient, let me leave both phones there and go do what I needed to do and come back to get the new phone. The customer service here is exceptional and it's definitely the place to go and Sean is definitely the guy you want to see here!

I experienced helpful, courteous, outstanding customer service on Sat eve 2/1! The young man Dakota…read moreeven stayed past 8pm and called my sister whose plan I am on to ensure that we were both satisfied with a better plan and a new phone. I will be returning to this store in the future as the need arises.

Well, perhaps Dr. Jekyll will show soon. Must state this is a business prone to complaints. I…read morecalled Jim's regarding a almost new Yamaha amp repair. Jim? found very personable. Mentioned I'm wheelchair bound now. Before I could speak he offered to meet me at my vehicle and he'd take it in. BTW..these amps have a bit of unbalanced weight on them. I feel I have an amigo in case I got a rare Yamaha bad apple. If it happens again I will demand a new one from Yamaha. Nice to have his shop doing the work. Jim doesn't want a return, Yamaha doesn't want a return, nor do I. BTW Yamaha doesn't hand out warranty service contracts on a whim. Somebody there has some serious talento. Feel it's a shame more folks with good experiences don't post. Do you know how great it is having a service like this in Springfield? BTW.....sent a Teac Cassette Deck in for a factory re-do oil/belts in California. 80 bucks to ship one way. 289.00 for service..... Unit failed within 3 weeks....Garage door guys two hours charge 30 minutes there and millage....sounds like Jim's cheap. One last thing, been in good to great audio for 50 years. You pay for what you get, and it aint cheap to have great sound. Unless an audiophile relative passes on.

I have been trying to get my stereo back from this place for over two months. I went there during…read morebusiness hours and the place was locked up tight. No message on the door. Have called several times and it goes nowhere. Emailed them as well. Anyone know what is going on or how to contact them?